Randy Barber accepted an agreement at the time of enrollment that states a refund does not apply after 7 days of enrollment or after submitting the first exam. The agreement is posted on the enrollment form before the candidate clicks the submit button. This is standard procedure in the industry (The University of Toronto has a 0 refund policy from day one) as the student gets access to the material after enrollment and the company incurs costs by assigning a personal tutor. The policy is there to prevent theft as well as deter lazy people from taking the course and wasting administrative resources. The program is very rigorous, as it meets the standards for TESL Canada Standard 2 accreditation and is at the same level offered by many Canadian universities. This advanced course trains people to develop a full curriculum and be able to eventually run ESL schools, so we do not want to waste our time with candidates who do not want to study or want to take a quick course like the ones offered on Groupon. The candidate must accept the terms and conditions prior to submitting the enrollment form, so the candidate can take the course elsewhere if he/she does not want to accept the terms. Once enrolled in the course, the candidate is responsible for studying through the rigorous program and passing all assignments. The terms and conditions accepted at the time of enrollment are sent via e-mail to ensure transparency.

This is an accredited program and meets the standards for TESL Canada accreditation, which oversees and approves courses offered by Universities, Colleges, and private institutes in Canada. Mr. Barber was provided with all the material and the tutor support he needed to pass the course and receive the certificate, but he showed on several instances that did not want to study. He complained of the course being difficult from the beginning because he was probably expecting an easy course. He then submitted the first exam within a reasonable time and passed with 78%.

The messages he sent to his tutor clearly shows that he did not want to study:

1- "I have taken the time to do my best on this difficult exam.

Please note that if I have failed this exam, I do not wish to retake it as I have already don't my best from the beginning.

Basically, this means that I will not continue this course in the event of failure to pass this exam."

2- When he got to methodology, Mr Barber decided to drop the course:

"this material is very challenging to me and I cannot complete this course within the next 5.5 months."

 He was kindly encouraged to continue and was told he could have extra time if he submitted medical documentation. Furthermore, we solved a technical issue he was experienceing with videos because he is in China and You Tube does not work there. We could have solved the issue earlier if he contacted admin as mentioned to him in the activation letter. Mr. Barber proceeded to threaten Ontesol.com inc with libel in order to get a refund and then proceeded to engage in libel. The words scam and ripoff used on several occasions are false because Mr. Barber clearly did not want to study and he is engaging in libel with the intent to harass and threaten the company to enable him to get off the agreement he accepted.