Complaint Review: OOMA - Internet
- OOMA Internet USA
- Phone: 1-888-711-6662
- Web: www.ooma.com
- Category: Telephone Companies
OOMA ooma.com Very difficult to cancel. Internet
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
OOMA makes it very difficult to cancel one's phone service account.
My phone broke. I found another service.
I went to ooma.com to cancel the monthly draw on my credit card.
Scoured their website for cancellation button. None to be found.
Called online chat. They said they could not cancel. Said to call a phone number.
Called the phone number.
They said they could not cancel. Said to call another phone number.
Waited long time.
Hung up.
Went through the process again... Finally got same long hold time. Held on this time.
After about 5+ minutes a fellow came on trying to talk me into staying with them.
Several offers, more waiting, more chit chat. Waiting to talk to supervisor about offers. More offers.
Finally gave me a cancellation number and (I assume) cancelled my service. I asked them to notify management that their model in which making it difficult to cancel likely results in increased retention (read $$$) is not acceptable and abusive of the trust of the customer. He acknowledged my complaint.
Positive remarks: while their hoops required to simply cancel were onerous/abusive of this customer's trust, to their credit they offered me another phone for free and 3 mos monthly fee ($4.10/mo value.) However I had changed services entirely when their phone no longer worked properly and could not use a 2nd service.
Suggestion to resolve this unnecessary and irritating situation in future: Place cancel button on site. Connect online and/or phone to cancellation representative. Answer phone and wait no longer than 1 minute. Make any offers within 1 minute. Cancel if customer is insistent with no more chit chat sales talk.
This report was posted on Ripoff Report on 01/30/2016 09:39 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ooma/internet/ooma-oomacom-very-difficult-to-cancel-internet-1283493. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
Advertisers above have met our
strict standards for business conduct.