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Report: #1209174

Complaint Review: Ooma - Palo Alto California

  • Submitted:
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  • Reported By: Henry B — Ellicott City Maryland
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  • Ooma 1880 Embarcadero Rd Palo Alto, California USA

Ooma BE AWARE of Ooma's renewal lock-in business model Palo Alto California

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Ooma's Premier service requires you to pay by credit card/bank withdrawl a year in advance and will automatically renew annually.  When I went to ooma.com to turn off the renewal (I was paid up throught he end of Oct 2015 and was set to renew in Nov 1, 2015.

When I clicked the "change subscription" link on the the Ooma Web site, i was informed that i couldn't change or cancel my subscription online and that I must call their customer service (1-888-711-6662) to change it. So, I called and asked to turn off the automatic renewal of my Premier subscription so that when it expired at the end of October 2015, I wouldn't automatically be charged over $120 to renew it.

I was astonished when she told me that she couldn't do that and that I would have to wait until it was about to expire (end of Oct 2015) if I wanted to continue using the Premier service i had already paid over $120 for in advance. The customer service rep did offer to cancel my service at the end of this month (Feb 2015), but if I did that I would lose the Premier service that i had already paid for in advance and would be refunded for the months I didn't use.

Ooma's equipment/VOIP quality is okay and I've been satisfied with it for over a year.

I want to warn others to be careful when purchasing any of Ooma services in advance because their business model makes it very difficult to stop services and/or automatic charges.  

    

This report was posted on Ripoff Report on 02/14/2015 05:33 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ooma/palo-alto-california-94303/ooma-be-aware-of-oomas-renewal-lock-in-business-model-palo-alto-california-1209174. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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