Orange County Customs. ripoff dishonest fraudulent billing Anaheim California

I am disheartened to see that Chris Feeback is still writing on here crying like a little school girl. It is sad to see a grown man that doesn't know the first thing about cars or business spread these slanderous lies about a company that has been in business for more than 35 years, have done cars for athletes, movie stars, singers and rap stars. We occupy a 30,000 square foot building in anaheim and we are currently in the market for our second building of equal or greater size due to our heavy influx of business. You know Chris I thought you were a stand up guy but I guess I was horribly wrong. All of your written statements on this site lack proof and truth. You don't know the first thing about cars, I am suprised that AMPAC still employs you to sell tires, do you even know what a tire is??? I would just like to ask you Chris if we are so bad and are such a rip-off why is it that we have 51 ongoing projects at this time. Who would bring their car to a place that is only going to rip them off. That right moron nobody would. Please dont forget all of our business is word of mouth. We do absolutely zero advertising, and that is because we don't have to Chris, Our work speaks for itself. So what we recommend is that you crawl back into whatever hole it was that you came out of and leave the car business to the PROFESSIONALS, US AT ORANGE COUNTY CUSTOMS. And Chris lets get serious how many other places did you take the car to before us. I know for a fact that you had it at several other places before us and you told me that yourself. And everytime you told me that the place was crooked and they screwed you over. I think it's time you take a closer look in the mirror and recognize the problem, its staring back at you.

Now Chris as for your so called bankruptcy report, sorry bout your luck but we are still in business going and growing stronger everyday. It seems the only thing you really seem to be upset about is the money you supposedly lost. Well chris you have said it before and you don't know much about cars so billing and the price of work done correctly is expensive. And please stop mentioning the kit cause you lie your a*s off more and more everytime I hear it. Let the kit go you defaulted on any right to getting a kit or reimbursement of funds when you started playing your games. We did our part and thats the bottom line. No matter how you toss it you lose. So stop complaining, sell the car already cause nobody and I mean nobody wants to deal with a half wit like yourself.
Next on the list your so called BAR compaints. Well where are they, where are my sanctions, where is the proof of our wrong doings. Oh thats right there are none. BAR came out, looked at your file, looked at your car and dismissed your foolish claim. You know it and so do I, they came to you and informed you that we(OCC) were in zero violations on your car. So stop with all of your B.S.

PS Chris Nobody cares about you, your car, your money problems or your lies. If anybody thinks that you might be telling the truth all you have to do is come on down and see our facility in Anaheim. We just had three cars in the DUB show which will be in the magazine. We have a spread coming out in Truckin' Magazine and we have just currently opened up our sandrail manufacturing again, in which our top car will be featured in the upcoming sand addiction magazine.

So as for Lin, Orange County Customs and Myself we have moved on and we would hope that after this long you would just grow up, move on and let it go.

In my initial complaint on this site, no one was named but the business. Steve Austin made it a point to refer to me and my full name. Lin Austin (Steve's father) is the so called General Manager of Orange County Customs (OCC). He's the one that fed me story after story.

OCC towed the car from my home to their shop at the end of February 2005. My initial invoice was received 3-15-05 when $500 was given to them. I paid $2,000 on 4-6-05 and $10,000 on 6-22-05.

$12,500 was paid; $1,600 worth of work was completed in the first month. I'd say that is prepaid.

When the car was towed to OCC it was in running condition, not drivable condition. An 80,000 show car is their guessed value, not mine. These are very hard to find models. The car is a 1967 Mustang Fastback GTA that came originally equipped with a big block engine.

In 2004 I paid over $10,000 to an engine builder for a complete engine and transmission with modifications. At the time OCC received the car I was concerned about no oil pressure and unable to get in contact with the engine builder. I was told by Lin Austin, No problem your oil gauge wasn't hooked up.

I purchased the rear-end from a mustang junk yard, sent it to a rear-end specialist to rebuild and paint. I made arrangements to have the rear-end delivered to OCC for installation only. Steve advised me that the brackets were in the wrong place. He told me it was no big deal only a couple hours of work. I did not receive an estimate for this additional work (a B.A.R. violation). After several visits I still did not receive an estimate. The mounts were moved, repainted and the rear-end was installed without price approval.

While at the Pomona Car Show and Swap Meet one weekend, I made arrangements with a local company to deliver an Eleanor kit to OCC. The kit was delivered as planned and OCC bolted on the hood and rear deck lid. The rear tail light panel was put into place but not yet mounted to the car. OCC called me and said the kit was junk and would require too much work for them. I was also told that Steve called to stop payment on the check that was made to the vendor. It was left up to me to notify the vendor that OCC cancelled the check and OCC wanted them to pick up their kit.

I'm not a paint and body man nor do I work with fiberglass. I believed OCC when they told me it was a bad kit because who am I to disagree. The following week I provided OCC with a copy of an ad for a kit from a more precise company in Kansas.

On June 22, 2005 I gave a check (a progress payment) to OCC and asked them to hold it. At that time I was told the car would be done the weekend after the 4th of July. I wanted to make sure funds were available upon presentation to the bank. I had transferred money from one account to another and the bank placed a 10 day hold on the funds. I asked OCC to wait the 10 days before depositing the check. OCC was immediately made aware when the hold was lifted and funds were available. They deposited the check and it cleared my bank June 30, 2005. Steve stated my check bounced, wrong. Again, more lies and mistruths from a typical auto repair shop.

The weekend after the 4th of July came and went and I was told by OCC that the kit was backordered and was expected to arrive in August. Guess what, August came and went and I was told the kit would arrive sometime in September. I made numerous calls to OCC to speak with Lin or Steve but they were never available. I left several messages and my calls were never returned. Now who's playing hide and seek Steve?

I hadn't heard from OCC so I decided to call the supplier in Kansas. I was informed that OCC had contacted him a few times in regards to the kit but OCC thought the price was too high. He offered the kit at the going rate and said he would not charge the $500 for freight.

No purchase of the kit was made by OCC even though I supplied the funds and authorized them to purchase the kit for the price quoted by the supplier. OCC wouldn't buy any kit until they found someone to sell it to them for less than the going rate. Now who's cutting corners?

Months passed and only $1,600 worth of work had been completed, and that was done in the first month. If you read the above rebuttal, Steve states, we decided to cancel the project, refund a portion of the customers money and move on. Now ask yourself this why would a company refund money if the customers check bounced? You guessed it, another lie.

OCC never decided to cancel the project. It was my decision and my decision only. I was offered a refund of $2,900 and asked to sign a release when I went to pick up my car. I refused because I was owed more. I was not about to sign a release and accept their unreasonable settlement. Steve's title was, Christopher Feeback's Lies and Mistruths. I have proof Steve, where's yours? Extensive work was not performed. I agree, according to invoices from OCC that $1,600 worth of work was completed.

I made a complaint to the Bureau of Automotive Repair (B.A.R.) who investigated OCC. The investigator discovered that OCC was in violation of the following:

9884.11B&P Record keeping requirements
3358(c)CCR Failure to make all workorders and/or contracts for repairs, parts and labor, available for inspection and/or reproduction.
9884.9(a)B&P Estimate Requirements.
3353(a)CCR Failure to obtain the customer authorization for the repair.
3353(a)CCR Failure to describe the service work and parts in a manner the customer can understand.

After the B.A.R. investigated the matter, I retained an attorney and filed a lawsuit against OCC. I received a notice from Lin Austin dated December 30, 2005 stating that OCC was going to file suit against Feeback for malicious prosecution, making false statements to government officials, slander and this suit will not be for $12,000, it will be in the hundreds of thousands of dollars. The notice also threatened to file a complaint with the State Bar Association against the attorney I had retained.

A response to the court was never filed by OCC or an attorney on their behalf. While my attorney was filing default paperwork at the court, OCC was also in court but filing Chapter 11 Bankruptcy.

According to the Bankruptcy petition, their estimated assets are between $500,000 and 1 million dollars. The estimated debts are $50,000 to $100,000. A company wouldn't file Bankruptcy for $12,500, so who else have they done this to? The U.S. Department of Justice sent me a letter notifying me that I was one of the 20 largest unsecured creditors listed in the debtor's petition. I guess that answered that question!


TIMELINE SUMMARY

February 2005 OCC towed the car to their shop
March 2005 $500 to OCC
April 2005 $2000 to OCC
June 2005 $10,000 to OCC
July 2005 Car promised to be completed by OCC,
no kit yet
August 2005 Still no kit.
September 2005 Still no kit.
October 2005 Still no kit.

I cancelled the project with OCC. Car towed from their shop.

Unfortunately I received information on the report made here by Chris Feeback. As usual the facts here are far from the truth. To start $12,500 was never prepaid, we here at Orange County Customs only take a small deposit after the car has been transported to O.C.C. and a repair list has been issued to the customer. This individual brought the car to us to be restored in none running condition, and no body kit came with the car. The customer in this case said he would bring in a kit he already bought. Needless to say the kit was the cheapest one on the market because Chris was trying to cut as many corners as possible. Another case of a customer trying to have us build him a $80,000 show car, when he only wanted to spend $15,000 to get it done. We tried to install the kit and after several days of intense labor we informed Mr. Feeback that the kit would cost more in labor to fix it so that it would fit correctly than it would be to buy a new kit from a more precise company. At this time Chris saw the kit and agreed it was junk and gave us the go ahead to take the pieces that were installed off and send them back. At this time while we were in limbo for another kit the body work was completed, the motor and geuges were repaired to working order and we swapped out the rearend. Chris Feeback brought us the rearend from a junk yard and of course it wasn't correct for this specific vehicle, hence adding additional time and labor to take out the rearend again, cut all the mounts off and have it re-fit and re-welded. It was these types of issues that arose on various occassions, issues that Chris didn't think he should have to pay for, when all the while we were still working on his car. Now came the time for a progress payment and Chris decided he was going to play hide and seek and not pay. After various attempts to contact Mr. Feeback he kept telling our staff that he would be down. After a month of chasing we informed Chris that the vehicle would be put aside until a payment was received. After a few more weeks he finally came down with a check, that we were told to "hold for a week or so" to ensure money was available. Well guess what, you guessed it the check bounced. At this time we decided to cancel the project, refund a portion of the customer's money and move on. Unfortunately Mr Feeback wanted all his money back, which is ludicrous due to the extensive work that was performed on his vehicle. What he neglects to inform on his complaint is the very large lawsuit that is pending against him for his various fraudulent and slanderous acts against Orange County Customs.