Orkin Pest Control Terrible customer service don't waste your money Internet

Contacting this Rollin company for help. I am not sure why this person put themselves out there, perhaps it is an ex-employee. They ignored my request. I wish I had read all these bad reviews about orkin before I used them. Serious poor customer service. As soon as my contract is up, I'm switching. I might not feel this way had someone bothered to return any of my calls/emails. Live & Learn. Don't use Orkin!

In my opinion, smaller companies, especially an owner operator of a pest control company will usually give you the best service at the best price.

These "little guys" usually have very little overhead as they operate from home and have no employee expense to cover. The CAN always give you the best deal when comparing identical treatments.

Furthermore, as I have witnessed, these big companies have high turnover in most cases as the operators they hire use that job as a stepping stone to get their own license, and are usually underpaid and the quality of job done shows it.

As a distributor of Pest Control Chemicals and Supplies here in Sarasota, FL. , I personally know about 90 pest control operators in this area, maybe more. I see what they buy and how much, etc..

In most cases, the big companies buy very large quantities of very cheap product and instruct employees on how "little" to use. Most of these big company employees are poorly trained, if trained at all.

Stick with the independent owner operators. Get references, and be happy.

And, by doing so, you will help feed a small business owner's family instead of a big conglomerate's executives.

I am the Vice President of Public Relations and Corporate Communications for Rollins, Inc., Orkin's parent company.  I am sorry to hear that you are dissatisfied with your Orkin service - certainly we could not have been in business for more than 100 years if your experience is representative of how we do business.  I would like to escalate your issue to the Division President's attention; however, to do that, I need some information from you so that we can contact the branch that services your account.  Please contact me by phone at 404-888-2217 or email at mcraft@rollins.com so that I can help resolve your issue immediately.

Best regards,

Martha Craft

Rollins, Inc.