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Report: #1469060

Complaint Review: outlet-face.com -

  • Submitted:
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  • Reported By: MD mom — Rockville MD United States
  • Author Confirmed What's this?
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  • outlet-face.com United States

outlet-face.com Coach Outlet Coach Factory outlet Poor quality vinyl purses that are misrepresented as leather Coach brand purses. Refuse to refund purchase price. Internet

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Website clearly describes leather pocketbooks, Coach brand name. Uses coach logos on the web page. After placing an order, an email reply with grammatically incorrect English was the first indication that this website was not a legitimate Coach website. The package shipped from China, and the purses are clearly not leather. They are a poor quality vinyl product with a liner that sticks to itself and trim that is obviously not leather as well. When I emailed a request for a refund, I was offered an apology that said my expectations were too high. "Dear customer: Thanks very much for your reply and reply timely as well as you tolerance and understanding. We apologize to you sincerely. You must be a very good, easygoing and elegant people in the life. The product is good status and high quality. Besides, the present price of the item is very low, we did not make any profit. Anyway, We are responsible seller and try our best to make you happy. we can refund you 20 USD as the offset. And you can give the item to your friend. Thanks and apologize again. Hope you can accept the refund partially, which is just our suggest and thanks very much for your understanding. Many thanks again. Best Regards. Have a nice day.” I am NOT satisfied with a $20 refund on a $130 purchase that was fraudulently represented.

This report was posted on Ripoff Report on 12/07/2018 06:24 PM and is a permanent record located here: https://www.ripoffreport.com/reports/outlet-facecom/outlet-facecom-coach-outlet-coach-factory-outlet-poor-quality-vinyl-purses-that-are-misre-1469060. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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