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Report: #253661

Complaint Review: Overnight Genius - Boulder Colorado

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  • Reported By: west plains Missouri
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  • Overnight Genius 6899 Winchester Circle Boulder, Colorado U.S.A.

Overnight Genius couldnt access customer service website or get through on phone untill after trial period ended. they charged my account 78.41 causing havoc with my bank account Boulder Colorado

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i ordered a trial of an ebay course from overnight genius. i got it and it would not work. i tried to call them and could not get through. i tried thier customer service email address and could only get the page cannot be displayed please try again later. this went on for about 8 or 9 days. then they charged my account 78.41, causing bounced checks on my account.

i finally was able to get through to them today, and was told my trial was over and i could not get a refund, even though the program never worked. i tried to tell him i had been tring to contact them and he said if i had tried i would have gotten through, that nothing was wrong with their phone or website. i told him i did try, and he said again i could not have tried or i would have gotten through, basically calling me a liar.

when i asked to speak to a supervisor, he first told me none was available and then when i pressed the issue he told me it was not going to happen. he was a very rude man named mark. he said he would have a supervisor call me at a later time. when i asked for the name of the supervisor he would only give me a first name, saying they were not comfortable giving out last names.

i told him most thieves werent comfortable giving out their full names and i asked him if they prevented everyone from contacting them untill the trial period was over. he said nothing was black or white, that their were a lot of grey areas. they are ripping people off and it needs to stop.

i am a poor woman and have been unemployed due to health for 3 years,only recently starting to work again. the 78.41 they charged me, and the bounce fee of 25$ the bank had to charge me may not seem like a lot of money, but it has hurt me badly. now i am stuck with all the fees and a computer course that is worthless.

please, anyone else that has been ripped off by this company file a report. i am also filing a report with the better business bureau,the prosecuting attorney of boulder colorado, and the attorney general of colorado.

i urge everone out there who has an issue with this company to do the same thing. lets stop them before they rip off anyone else

Elaine
west plains, Missouri
U.S.A.

This report was posted on Ripoff Report on 06/11/2007 10:48 AM and is a permanent record located here: https://www.ripoffreport.com/reports/overnight-genius/boulder-colorado-80301/overnight-genius-couldnt-access-customer-service-website-or-get-through-on-phone-untill-af-253661. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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