Pandesa ShareVault Unbelievably Bad Service Los Gatos California

John Badger, the VP of marketing and product development cleared many things up in a conversation today. Thank you.

John Badger of Pandesa ShareVault seems the best service rep they have. When made aware of an issue, he called personally and committed to resolving it "whatever it takes," he said. Just the thing a faceless web company needs when clients attempt to navigate new waters with their product. Thanks for the call John and good luck with Pandesa.

Spoke with VP John Badger today at length. The power of a personal conversation mitigates the perceived benefits of e-mail every time. Thank you John.

I was contacted by John Badger of Pandesa today personally and engaged in a long conversation. Amazing the power of one to one communication vs. e-mail. The time spent in dialog will prove useful and shows a commitment from Pandesa to customer support and issue resolution.

Richard Andersen is a poor advocate for customer service in technology. While it's not hard to contact him, his decisions are ill advised. Within one hour of sending an e-mail to a salesperson with directions to contact me before moving forward, I called the CEO to explain a misunderstanding. That proved useless, as even though my directions to the salesperson were to call me, she didn't and processed an MSA.

Because the MSA had been processed (without my being contacted as I requested) he claimed I owed him $875 for a service I'd never used. Richard Andersen's company, Pandesa ShareVault is very responsive when trying to get you to give them a signed docuement and credit card data - but they go suspiciously underground when confronted on human terms. Read Forrester, Mr. Andersen, if you want to know who ranks high in customer loyalty and advocacy and how that benefits their bottom line. Please don't make me pay $875 for something I told you I'd never use when I contacted you within 60 minutes of hitting send to your salesperson. Santa Fe, New Mexico
U.S.A.