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Report: #1352665

Complaint Review: Parkway Autority - Provo Utah

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  • Reported By: Anonymous — South Jordan Utah USA
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  • Parkway Autority 379 N University Avenue Provo UT 84604 Provo, Utah USA

Parkway Autority Timpanogos Towing and Recovery LLC Predatory booting, extorted money, threatened me and my family, stole money from me and countless others Provo Utah

*Consumer Comment: Facts Don't Care About Your Feelings, Robert

*Consumer Comment: Expert

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  On January 25, 2017 I parked at a Walmart in Orem to purchase some Chapstick. I had an appointment across the street at UVU and left my car in the parking lot for two hours. I have always been well aware that warm in Provo have towing companies that use predatory practices. Before I left my car at the Walmart parking lot I looked to see if there any signs posted stating that I cannot leave my car there. I did not see any signs posted. When I got back I noticed that my car and many other cars had boots on them. I called the number to the towing company and a man named Chris came. I pleaded my case to him but he had no sympathy. I asked him where the signs were posted that said I could not park there. He pointed to two entry points at Walmart. I walked over there and I saw that there were signs that said current customer parking only. I walked over to the entry point where I entered and there were no signs. I told him that there was no signs posted where I and many others have entered. I also mentioned to him that I had a receipt from Walmart and then I made a purchase earlier. I asked him what defined current customer parking as defined on the sign by the two entry points. Once again he didn't care and told me that if I did not sign the paper and give him my information that he would not take off the boot. Feeling like I had no other option I gave him my credit card information and I signed the receipt against my will. I told him I would be fighting this charge . I told him that I was going to talk to Walmart management and try to get this resolved. I mediately walked into Walmart and talked to a manager I asked her what her policy was at that Walmart. She told me that the policy was someone can park there for 24 hours. I asked her if she could do anything to help me and she told me that I had to take it up with the towing company. Upset I called Walmart corporate and filed a complaint. Then I walked out to take pictures of the surrounding area to show that there were no signs posted. While I was taking pictures the employee owner named Chris pulled up and in a threatening manner asked me by name the name of my wife. Later he told me that he had my information and not just my information but even more than my information than I thought he had. After being threatened by this man I called the police. All the police did was talk to both him and I. I am extremely upset that this practice is allowed by the city of Orem/Provo. I contacted the mayor and city Council at Orem and I'm planning to contact the mayor in Provo . This type of predatory booting needs to stop. I have contacted my credit card company to let them know that I was forced to give this individual my credit card. I'm still not sure what the outcome will be. It is not about the money it is about the manner of dishonesty and endangering my family to some man I have no idea who he is. This particular subcontractor of Parkway authority would not give me any of his credentials. He had no uniform no marked vehicle no badge indicating that he was a ligitmate company. My mistake was that I gave him my information when I should've called the police first. If you are reading this and you have become a victim of these companies as well. I invite you to contact the mayor of your city to let them know that this has to stop .

This report was posted on Ripoff Report on 01/29/2017 09:54 AM and is a permanent record located here: https://www.ripoffreport.com/reports/parkway-autority/provo-utah-84604/parkway-autority-timpanogos-towing-and-recovery-llc-predatory-booting-extorted-money-1352665. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Comment

Facts Don't Care About Your Feelings, Robert

AUTHOR: PvPT - (United States)

POSTED: Tuesday, July 24, 2018

The fact of the matter is that this vehicle owner was a current Walmart customer. You booted him/her illegally. You can make up stories about what you think their reasons were, but that doesn't justify your actions. Even if they bought the chapstick solely to be able to park there, it's illegal of you to declare that person "not a customer," when they indeed were. I'm sure Walmart would love for everyone to pay a few bucks to park in their lot. And if they don't want that to happen, then THEY will change their policy, NOT you. You, sir, owe this vehicle owner their money back, plus compensation for her time and distress.

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#1 Consumer Comment

Expert

AUTHOR: Robert - (USA)

POSTED: Monday, January 30, 2017

Just based on how you wrote this report, this isn't your first time playing the game. It is very obvious that you
parked in the Walmart lot for one purpose to go to your appointment and figure you found a "loop hole" so you wouldn't have to park in that businesses lot. Perhaps that lot was a paid lot, or perhaps that lot just is always hard to find "convenient" parking.

You didn't have some burning urgent need for ChapStick, but it is just about the cheapest thing you can buy so you can call yourself a "customer". And I am sure you made very sure you kept that receipt that right down
to the time showed you bought it there.

After all this isn't a first timer who claims they don't see the sign. No, you went to hunt any possible signs down.  But quite conveniently you just happen to "miss" the area where they were posted...what luck...right?

But let's get to the real issue here. I am not going to tell you I know the laws, and I am sure you are hoping for some "technicality" and can see where you are going. That because they didn't have a sign in EVERY single place they should have your fees should be refunded.

Well if you prevail on that technicality...good for you for keeping them to the letter of the law. You pulled one over on the big bad tow company who is trying to keep a business lot for people that actually are current customers. The fact is that since you saw many cars with boots on it seems that this may be a fairly big problem. As just imagine if they didn't control the parking how may people would figure out that the parking lot is a pretty good place to park.

But that is a CIVIL matter that you need to handle by filing a lawsuit against them. That is why the law enforcement didn't do anything, that's why Walmart didn't do anything for you, and that is why you can be just about 100% certain that your bank won't do anything either. Because contrary to what you are trying to get sympathy for there wasn't any duress or being "forced" to pay them. Yes, if you wanted the boot off you need to pay. But that is NOT duress.

By the way when you go to court, be sure to subpoena the manager who said that she allows you to stay for 24 hours. But don't be surprised if she changes her story just a bit. Especially after you were kind enough to contact Walmart Corporate to "complain" over something they really have no control over.

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