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Report: #1460212

Complaint Review: PartsGuy.com - Traverse City MI

  • Submitted:
  • Updated:
  • Reported By: Cory Todd — Spring Hill Florida United States
  • PartsGuy.com
    4058 Evelyn St. Traverse City
    Traverse City, MI
    United States

PartsGuy.com David G. Hoekje is presidentPartsGuy.com 4058 Evelyn St. Traverse City , MI 49686 Phone: (800) 597-4575 Toll free Voice: (231) 946-7644 Never sent part and charged my card. Traverse City MI

*Author of original report: Absolutely false no such conversation to discuss with this platform possible

*Author of original report: Total misunderstanding

*REBUTTAL Owner of company: Attempted scan

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Partsguy is not a real business the have conflicting business operation if looked close at between there voice recordings, website design, and operation procedures which I did not at first pick up on. David who is the president accounted , the salesman will be your point of contact. After the sale is complete your contact with them will be cut off. You will most likely not receive your part and will need to call credit card company for dispute. 

This is the chance of online ordering when you don't do any investigating. 

My research shows from the different complaint blogs identical complaint. 

This report was posted on Ripoff Report on 09/10/2018 07:08 AM and is a permanent record located here: https://www.ripoffreport.com/reports/partsguycom/traverse-city-mi-49686/partsguycom-david-g-hoekje-is-presidentpartsguycom4058-evelyn-sttraverse-city-mi-1460212. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
2Author
0Consumer
1Employee/Owner

#1 Author of original report

Absolutely false no such conversation to discuss with this platform possible

AUTHOR: Cory - (United States)

POSTED: Tuesday, September 18, 2018

 Ripoff report does not remove a complaint I tried to remove it. Now Partsguy.com is retaliating with false claims. Ripoff report does not even have such policy to remove complaint, once a complaint is written it must be corrected with an edit edition. At the time of the complaint, my description was accurate of the complaint, however, this writer after receiving emails and voicemail with the owner Dave felt an edit would be fair.

Understanding of the owner to be upset does not warrant a bold face LIE to discredit this writer. Small business or big business online purchases has its risk and to maintain confidence with the buyer, the seller must be diligent to follow through with the sale and ANSWER PHONES AND RESPOND TO EMAILS so as not to give the impression hundreds of dollars gone down the drain.

Partsguy.com rather than own up to the issue and correct it for future business is displaying poor manners and reveling the character of his business practice. I have emails of him apologizing and explaining why they neglected to attend to there business during my attempt to communicate with them with after the sale of this part.

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#2 Author of original report

Total misunderstanding

AUTHOR: Cory - (United States)

POSTED: Monday, September 17, 2018

 There are no issues with partsgut.com , the carrier lost or misplaced the parts I ordered. The owner Dave was very apologetic for this delay. Partsguy.com is not at fault and was very helpful with resolving the issue. I overreacted to the situation. Thank you

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#3 REBUTTAL Owner of company

Attempted scan

AUTHOR: David - (United States)

POSTED: Monday, September 10, 2018

This complaint makes no sense. We've been in business since 1996 as a Michigan Corporation.  The author of this wrote us and offered to take down this make up complaint if we paid them.

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