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Report: #1112314

Complaint Review: paul conte chevrolet - freeport New York

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  • Reported By: JFree — New York New York
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  • paul conte chevrolet 42 sunrise hwy freeport, New York USA

paul conte chevrolet Shady dealings freeport New York

*UPDATE Employee:

Rebuttal to Mr. Freeman

*General Comment:

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Company was super shady when I refused to take their extended warranty package they switched lenders and increased  my interest rate. After a week with the car I started having service issues, Sales and Service manager were completely unprofessional after they realized I anted to return vehicle under lemon law provisions. Gave me the run around and have been doing this for a month I can't wait to be out of this vehicle and buy a reliable car from a reliable dealership

This report was posted on Ripoff Report on 01/02/2014 12:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/paul-conte-chevrolet/freeport-new-york-11520/paul-conte-chevrolet-shady-dealings-freeport-new-york-1112314. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
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#2 UPDATE Employee

Rebuttal to Mr. Freeman

AUTHOR: Phil - ()

POSTED: Friday, January 03, 2014

Dear Mr. Freeman,

I am responding to your recent complaint filed on ripoff report. The pre-owned 2009 Chevy Traverse with 66,000 miles on it you purchased from Paul Conte Chevrolet is a certified pre-owned vehicle and it came with a one-year limited warranty.

I spoke to our general manager, Steve Skulnik, regarding your vehicle. He mentioned he was in contact with you regarding the recent issues you mentioned. He said he arranged for a Chevrolet dealer physically closer to you to complete the repairs to your vehicle as they were all covered under your certified pre-owned warranty. He also mentioned that he offered to reimburse your cab fare to that local dealership so you could pick up the courtesy vehicle. I am not aware of any additional expenses incurred.

Interest rates are set by financial institutions and are based on a number of factors, including recent payment history.

We're sorry you don't like your Traverse now. We would be happy to discuss with you the trade-in of your vehicle on a newer vehicle from our inventory of more than 500 vehicles.

 

Sincerely,

 

Phil Wolhar

Chief Marketing Officer

Paul Conte Chevrolet

pwolhar@ehchevy.com

 

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#1 General Comment

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AUTHOR: Tyg - ()

POSTED: Thursday, January 02, 2014

 Review your states Lemon Laws to ensure you are using the CORRECT law. If your car was purchased USED, then it was probably purchased AS IS. As such you wont be able to get them to do ANYTHING as most states Lemon Laws have a few extra parts to it. Such as in order for it to qualify AS a lemon it has to have been worked on by a mechanic with documentation for the same problem MORE then four times in a set amount of time. Unfortunatly, this means that if there is ANYTHING in the body of paperwork that you signed the states your purchases is qualified as "AS IS" then they will do ZERO for you.

Good Luck though.

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