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Report: #1257036

Complaint Review: Payless Car Rental - Nationwide

  • Submitted:
  • Updated:
  • Reported By: OpenRds — Knoxville Tennessee USA
  • Author Confirmed What's this?
  • Why?
  • Payless Car Rental Nationwide USA

Payless Car Rental Fraudulent charges Nationwide

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Nothing they say or put in the contract is what happens in reality.  They told us they would take a deposit now and refund upon return of the car.  Nope.  Instead of $200 deposit, they took $444.23.  Then one charge after another started appearing on my statement.  Customer service says all charges are appropriate even though they don't appear on the invoice.  Then they told me that deposit refunds take 30+ days.  So what started off being a $227 weekly rental has cost me over $900 and customer service tells me to kick rocks.  

I went to the car rental counter to work something out and he was even less pleasant than the call center.  I used twitter to reach out to their social media team but they basically accused me of not working with the customer service people.  

Now that I've been burned, I started checking into Paylesscar.com and discovered there is a huge online wave of discontent I wish I had seen before I used Payless.  Complaints go back to 2011, and I've reached out to others who've been burned.  Nobody ever got resolution.  

Basically, it boils down to this:  Payless has been fraudulent for years and nobody is holding them accountable.

This report was posted on Ripoff Report on 09/24/2015 06:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/payless-car-rental/nationwide/payless-car-rental-fraudulent-charges-nationwide-1257036. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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