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Report: #446141

Complaint Review: Paypal Europe S.a.r.1 - Luxembourg Nationwide

  • Submitted:
  • Updated:
  • Reported By: Doncaster Other
  • Author Confirmed What's this?
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  • Paypal Europe S.a.r.1 5th Floor, 22-24 Boulevard Royal Nationwide Luxembourg

Paypal Europe S.a.r.1 freeze account, stole money, rip off Luxembourg Nationwide

*Consumer Suggestion: Fight your Chargeback/Paypal Fraud

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I have been a member of Paypal for sometime and use ebay to sell bits and pieces from time to time, I am not a commercial seller i just sell stuff i buy on ebay and no longer use the items.

My trouble started when i opened a replacement paypal account with the intentions of closing the old one, i was waiting for buyers to complete payments in order to close the account.

I moved funds from my old account to my new account and then the wife told me she could do with some funds to pay for some items so i sent her a payment, no wrong doing just a simple transaction like paypal advertises.

The following morning i checked my account and found that paypal had froze all 3 accounts claiming suspicious activity had been picked up by their computer. I phoned paypal aand explained several times what i had done and was assured that the account limitations would be lifted if i could provide the following info. reciepts, shipping, photo id,proof of existance ect ect.

I provided as much details as possible but could not provide shipping or reciepts for the transactions because the transactions in question where simply funds transfers no item/s involved.

Paypal don't seem to be able to understand this, I have tried and tried until i am really sick of trying to get through to them, but all i get is my accounts are frozen and the case is closed ? my wifes account is now minus 13.00 because the funds i sent her have been reversed back to me, my new account has 12.00 in it and my old account now has 251.00 in it all frozen.

I have resolved everything they have asked for in my account including adding bank details, uploading photo id (passport) uploading proof of address (insurance document) these have been uploaded straight to them via the upload option on my paypal account, but they say they have not recieved them, 4 times i have done this now, i need help all i want is my funds to be released so i can withdraw to my bank account and be rid of them,

Is there anyone out there that can help FREE as i have no money.

Michael
Doncaster
United Kingdom

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This report was posted on Ripoff Report on 04/24/2009 05:28 AM and is a permanent record located here: https://www.ripoffreport.com/reports/paypal-europe-sar1/nationwide/paypal-europe-sar1-freeze-account-stole-money-rip-off-luxembourg-nationwide-446141. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 Consumer Suggestion

Fight your Chargeback/Paypal Fraud

AUTHOR: Nicky - (U.S.A.)

POSTED: Friday, April 24, 2009

After reading all these reports I can fully understand the frustration with paypal and their whole system. Going through a fraudlent charge back right now myself and do not expect to win after reading all these complaints. Mine is called "Friendly Fraud" when a customer has already received items and still files a charge back stating "unauthorized use of credit card" Yep, I already supplied all the proof of order, tracking, and even an email from the customer themselves stating that "THEY DID RECEIVE THEIR ITEMS AND THIS CHARGE BACK THING WAS A MISTAKE ON THEIR CREDIT CARD'S PART" which was forwarded to paypal. Well, paypal still has no response. Seems like they just want to keep my money frozen. And I am supposed to wait 90 days for them to decide if I should still get paid for the merchandise I shipped. Funny thing is that my account has a flag for "unauthorized use of a credit card" however everyone else in the scenario are the CROOKS.... not me! Go figure!



So listen up people, because I have done my research and realized that credit cards and Paypal are not the boss.....YOU ARE! You sold an item, delivered the goods, and did everything right. The scumbag fraud customer caused you this grievance. You have every right to create tourmoil in their life now.



Here is what I've done so far and plan to do:



File a BBB report against Paypal for aiding and abeting theft



File a BBB report against the Customer credit card company (If you know who it is) for the same thing. (Depends on if you have an actual paypal website payment pro processor)



Report the customer to their local Sheriff's department



Last but not least, hire a COLLECTION AGENCY. Choose one that will not charge you anything until you are paid. Most take around 30%...but heck, its better to get something back than nothing.



Also, most collection agencies will also report the fraud customer to FICA which will effect their credit. When they hear this...they will most likely pay.



Here is link to a great blog to read



http://nevercoldcall.typepad.com/chargebacks/



if this link does not work type in address bar

nevercoldcall . typepad . com / chargebacks (no spaces)





Now lets start empowering ourselves and forget Paypal and their phony

customer service. You have every right to collect money owed to you!

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