Complaint Review: PayPal -
PayPal PayPal, bad policies, rude Customer Service
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Over the last year I dealt with multiple surgeries of a life threatening nature, Cancer, wrongful termination, possible medical malpractice, discrimination and what not. This was not a great year. I have taken several months out of the last year to help with Storm cleanups and hurricane recovery. I came home due to high blood pressure. I tried to take care of many issues while home. Helping my mother and just catching up on normal things you do when you are away from home for a long period of time. I tried to log in to my paypal account and was unable.
After many headaches I finally got a very arrogant customer service person on the line. It seems PayPal paid for an item I did not authorize and I was told that was for me and the merchant to sort out, despite the PayPal promise that would never happen. I was treated like a fool as all I had to do was log in to my account and see that was why I was locked out of my account.
Log in to the account I was locked out of to find out why I was locked out. Swell. I'm the idiot. Why didn't I think to log into my account. I made it clear that was why I was calling.
I was then told the issue was over a $4.87 overdraft. I had just bought a PayPal prepaid card and was trying to link it. Regretting the hell out of that now.
Through the entire call this person was highly condescending. I have been a member of PayPal for several years, possible since their first year of operation. I was told that I should have read my user agreement. Sure, remember stupid details from 18 or so years ago. Whatever. I said it was not a great policy to NOT inform your customer when there is an issue. She repeated over and over that I should have read my agreement.
The policy of not informing your customer there is an issue with their account is moronic and bad customer service. I stated I felt that. She said it was policy, not customer service. How you serve the customer IS customer service.
I paid the account up and before an immediate hang up she said I would have access again in 7 to 10 days.
The Customer service person was very rude. Not very bright, and very ignorant. PayPal needs to be replaced.
I was told I would get access to my account immediately after paying. 7 to 10 days is not immediately.
PayPal is the most unprofessional company I have dealt with in a very long time.
This report was posted on Ripoff Report on 11/08/2018 05:24 PM and is a permanent record located here: https://www.ripoffreport.com/reports/paypal/-/paypal-paypal-bad-policies-rude-customer-service-1466947. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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