Report: #1372438

Complaint Review: Peazz

  • Submitted: Wed, May 10, 2017
  • Updated: Wed, May 10, 2017
  • Reported By: anon — Cedar Rapids Iowa USA
  • Peazz
    1610 S. Grove Ave #A
    Ontario, California

Peazz Terrible, unapologetic and arguentattive customer service. Return policy ripoff Ontario California

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I purchased two canine bark collars, a brand that I was familiar and happy with the product. Upon receiving they did not work. Wether they were deffective or ineffective they did not work and were sent back. After a 4 week delay in refund I called  to find out they had the wrong CC number. I gave them the correct one and was told it would be issued that day. OVer a week passed still no refund. Called back and was told they have the wrong CC number again. They read back the correct number and then I was told the card was declined... for a refund. After the represenative talked to finance they were able to refund the order. But not the full amount. It is Peazz policy to not refund shipping for returns. Customer service, including the general manager was unapologetic, argumentative and just plain terrible. I advise reading BBB review on this company before making any purchase.

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