Complaint Review: Pen Impressions/East Coast Pen & Pencil Co./Carolina Pen & Pencil Co. - Waynesville North Carolina
- Pen Impressions/East Coast Pen & Pencil Co./Carolina Pen & Pencil Co. 259 Cedarwood Drive Waynesville Waynesville, North Carolina U.S.A.
- Phone: 828-926-0058
- Web:
- Category: Consumer Services
Pen Impressions /East Coast Pen & Pencil Co./ Carolina Pen & Pencil Co. hidden charges, charged credit card without consent, rip-off, dishonest business, unethical business Waynesville North Carolina
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I ordered pencils online from East Coast P&P through Penimpressions.com. I printed out a copy of my receipt that said I was paying $52.50 @ $0.21 for 250 pencils and $0.00 for S&H. Without my knowledge or notification I was charged $0.24 per pencil PLUS an extra $25 for a die plate charge (that was not mentioned at all on my printed confirmation) and $9.90 for S&H. I called and said that I received an email that read my order was shipped today and I was rudely interrupted and told angrily that it was shipped yesterday. Fine. I mentioned that my confirmation said specifically (with a star next to it) that the price included S&H fees, the lady told me that they would never do that. (I actually understand that. However, when my receipt tells me there is no S&H charge, I do expect that there will not be a S&H charge.) She also could not help me understand why they would not mention the $25 die plate charge.
My complaint is that I was told my credit card would be charged one price and then, without my consent, was charged $42.40 more. East Coast Pen & Pencil Co. was not upfront with the actual cost of the order. Charged my credit card more than I initially agreed to.
Matt
New Haven, Connecticut
U.S.A.
This report was posted on Ripoff Report on 06/12/2008 10:33 AM and is a permanent record located here: https://www.ripoffreport.com/reports/pen-impressionseast-coast-pen-pencil-cocarolina-pen-pencil-co/waynesville-north-carolina-28785/pen-impressions-east-coast-pen-pencil-co-carolina-pen-pencil-co-hidden-charges-ch-339619. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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