PepBoys Pep Boys Inc. ripoff Manny Moe, And Jack Pep Boys would rather pay for attorney rather than satisfy customer. Athens Georgia

Sorry about clarification I am trying to be brief as possible yes Pep Boys did install the radiator which I had just replaced a couple of months earlier at another Pep Boys location. See I was a dedicated customer with numerous repair invoices until this. Now that you understand and if you were the manager I am sure that we could have worked something out.

Bill Frank the manager never made an offer but only defended his employee even after he had given me a refund for a power steering check the previous evening which the technician could not have posibbly performed that I stated in a previous post therefore I think it was highly possible that the shotty ASE Certified Technician employed by Pep Boys could have misdiagnosed the leak but Bill Frank the manager still stood by his shotty ASE Certified technician.

By the way the Power Steering Diagnostic check that the technician at Pep Boys says he diagnosed and written on my invoice by the service writer Buzz stated that "Rack and Pinion neeeds to be replaced.

Power Steering may need to be replaced as well. The vehicle was repaired at another shop and only needed a power steering hose. $$$$$$$$$$
As you can see this in my mind was a clear cut case but when you get in a court room in front of a judge without an attorney you have little chance. The judge ruled that I could not show that Pep Boys caused negligence without a reasonable doubt in both magistrate and state courts.

I forget the name of Pep Boys Inc. law firm now I just call them the law firm of Dewey, Cheetham, & Howe with lead council Ben Oberman who really stuck it to not me but Pep Boys. Legal expenses had to exceed $2,000 to $4000. At least three trips from their legal office here in Atlanta to Athens courthouse 75 miles one way. One time I know of to the Pep Boys in Athens 65 miles. Numerous motions too many to list they always sent me a copy and it has to be 1 inch thick.
At least 3 hours in court for the hearings in both magistrate and state courts. Employees missing work because they had to be in court four Pep Boys employees were summoned to court by me for the hearings.

I did have to replace the engine in the high mileage vehicle that was damaged I did not expect Pep Boys to pay for a new engine and labor but I will say that I would have settled for just the labor cost of installing the new engine which cost me around $1000 from the facility that it was repaired at.

I do know that Pep Boys has attorneys on a retainer and inside Bill Frank's mind the attorneys are free but are they really?
In all The Pep Boys Inc., paid 2-3 times for what I would have settled for and kept a good customer. If I were in Pep Boys corporate offices I would question Bill Franks managerial skills.

PEP BOYS NEEDS TO STAND BY THEIR WORK NOT THEIR INCOMPETENT EMPLOYEES.

Sorry about clarification I am trying to be brief as possible yes Pep Boys did install the radiator which I had just replaced a couple of months earlier at another Pep Boys location. See I was a dedicated customer with numerous repair invoices until this. Now that you understand and if you were the manager I am sure that we could have worked something out.

Bill Frank the manager never made an offer but only defended his employee even after he had given me a refund for a power steering check the previous evening which the technician could not have posibbly performed that I stated in a previous post therefore I think it was highly possible that the shotty ASE Certified Technician employed by Pep Boys could have misdiagnosed the leak but Bill Frank the manager still stood by his shotty ASE Certified technician.

By the way the Power Steering Diagnostic check that the technician at Pep Boys says he diagnosed and written on my invoice by the service writer Buzz stated that "Rack and Pinion neeeds to be replaced.

Power Steering may need to be replaced as well. The vehicle was repaired at another shop and only needed a power steering hose. $$$$$$$$$$
As you can see this in my mind was a clear cut case but when you get in a court room in front of a judge without an attorney you have little chance. The judge ruled that I could not show that Pep Boys caused negligence without a reasonable doubt in both magistrate and state courts.

I forget the name of Pep Boys Inc. law firm now I just call them the law firm of Dewey, Cheetham, & Howe with lead council Ben Oberman who really stuck it to not me but Pep Boys. Legal expenses had to exceed $2,000 to $4000. At least three trips from their legal office here in Atlanta to Athens courthouse 75 miles one way. One time I know of to the Pep Boys in Athens 65 miles. Numerous motions too many to list they always sent me a copy and it has to be 1 inch thick.
At least 3 hours in court for the hearings in both magistrate and state courts. Employees missing work because they had to be in court four Pep Boys employees were summoned to court by me for the hearings.

I did have to replace the engine in the high mileage vehicle that was damaged I did not expect Pep Boys to pay for a new engine and labor but I will say that I would have settled for just the labor cost of installing the new engine which cost me around $1000 from the facility that it was repaired at.

I do know that Pep Boys has attorneys on a retainer and inside Bill Frank's mind the attorneys are free but are they really?
In all The Pep Boys Inc., paid 2-3 times for what I would have settled for and kept a good customer. If I were in Pep Boys corporate offices I would question Bill Franks managerial skills.

PEP BOYS NEEDS TO STAND BY THEIR WORK NOT THEIR INCOMPETENT EMPLOYEES.

Sorry about clarification I am trying to be brief as possible yes Pep Boys did install the radiator which I had just replaced a couple of months earlier at another Pep Boys location. See I was a dedicated customer with numerous repair invoices until this. Now that you understand and if you were the manager I am sure that we could have worked something out.

Bill Frank the manager never made an offer but only defended his employee even after he had given me a refund for a power steering check the previous evening which the technician could not have posibbly performed that I stated in a previous post therefore I think it was highly possible that the shotty ASE Certified Technician employed by Pep Boys could have misdiagnosed the leak but Bill Frank the manager still stood by his shotty ASE Certified technician.

By the way the Power Steering Diagnostic check that the technician at Pep Boys says he diagnosed and written on my invoice by the service writer Buzz stated that "Rack and Pinion neeeds to be replaced.

Power Steering may need to be replaced as well. The vehicle was repaired at another shop and only needed a power steering hose. $$$$$$$$$$
As you can see this in my mind was a clear cut case but when you get in a court room in front of a judge without an attorney you have little chance. The judge ruled that I could not show that Pep Boys caused negligence without a reasonable doubt in both magistrate and state courts.

I forget the name of Pep Boys Inc. law firm now I just call them the law firm of Dewey, Cheetham, & Howe with lead council Ben Oberman who really stuck it to not me but Pep Boys. Legal expenses had to exceed $2,000 to $4000. At least three trips from their legal office here in Atlanta to Athens courthouse 75 miles one way. One time I know of to the Pep Boys in Athens 65 miles. Numerous motions too many to list they always sent me a copy and it has to be 1 inch thick.
At least 3 hours in court for the hearings in both magistrate and state courts. Employees missing work because they had to be in court four Pep Boys employees were summoned to court by me for the hearings.

I did have to replace the engine in the high mileage vehicle that was damaged I did not expect Pep Boys to pay for a new engine and labor but I will say that I would have settled for just the labor cost of installing the new engine which cost me around $1000 from the facility that it was repaired at.

I do know that Pep Boys has attorneys on a retainer and inside Bill Frank's mind the attorneys are free but are they really?
In all The Pep Boys Inc., paid 2-3 times for what I would have settled for and kept a good customer. If I were in Pep Boys corporate offices I would question Bill Franks managerial skills.

PEP BOYS NEEDS TO STAND BY THEIR WORK NOT THEIR INCOMPETENT EMPLOYEES.

Sorry about clarification I am trying to be brief as possible yes Pep Boys did install the radiator which I had just replaced a couple of months earlier at another Pep Boys location. See I was a dedicated customer with numerous repair invoices until this. Now that you understand and if you were the manager I am sure that we could have worked something out.

Bill Frank the manager never made an offer but only defended his employee even after he had given me a refund for a power steering check the previous evening which the technician could not have posibbly performed that I stated in a previous post therefore I think it was highly possible that the shotty ASE Certified Technician employed by Pep Boys could have misdiagnosed the leak but Bill Frank the manager still stood by his shotty ASE Certified technician.

By the way the Power Steering Diagnostic check that the technician at Pep Boys says he diagnosed and written on my invoice by the service writer Buzz stated that "Rack and Pinion neeeds to be replaced.

Power Steering may need to be replaced as well. The vehicle was repaired at another shop and only needed a power steering hose. $$$$$$$$$$
As you can see this in my mind was a clear cut case but when you get in a court room in front of a judge without an attorney you have little chance. The judge ruled that I could not show that Pep Boys caused negligence without a reasonable doubt in both magistrate and state courts.

I forget the name of Pep Boys Inc. law firm now I just call them the law firm of Dewey, Cheetham, & Howe with lead council Ben Oberman who really stuck it to not me but Pep Boys. Legal expenses had to exceed $2,000 to $4000. At least three trips from their legal office here in Atlanta to Athens courthouse 75 miles one way. One time I know of to the Pep Boys in Athens 65 miles. Numerous motions too many to list they always sent me a copy and it has to be 1 inch thick.
At least 3 hours in court for the hearings in both magistrate and state courts. Employees missing work because they had to be in court four Pep Boys employees were summoned to court by me for the hearings.

I did have to replace the engine in the high mileage vehicle that was damaged I did not expect Pep Boys to pay for a new engine and labor but I will say that I would have settled for just the labor cost of installing the new engine which cost me around $1000 from the facility that it was repaired at.

I do know that Pep Boys has attorneys on a retainer and inside Bill Frank's mind the attorneys are free but are they really?
In all The Pep Boys Inc., paid 2-3 times for what I would have settled for and kept a good customer. If I were in Pep Boys corporate offices I would question Bill Franks managerial skills.

PEP BOYS NEEDS TO STAND BY THEIR WORK NOT THEIR INCOMPETENT EMPLOYEES.

Thank you for the clarification. In your original missive, you did not say that PEP Boys INSTALLED the radiator, only that you purchased one from them. Purchasing it implies you got it over the counter, not installed with purchase. Your clarification of the issue helped. In the future, insist on checking the repair prior to payment. This may help you. Also, try using the "mom & pop" type of repair shops. They have to do the job right or they end up out of business FAST. Good luck.

I made a mistake on my last response the bottom hose did not come loose from the radiator side it came loose from the water pump side which I attempted to put the hose on myself and could not get the leak to stop. This is EXACTLY why I took it to Pep Boys for was to stop the coolant from leaking.

I could not get the leak to stop yes I have admitted that again and again this is EXACTLY why I took it to Pep Boys for was to stop the leak that I could not. The Pep Boys technician and service writer knew that I had attempted to stop the leak myself by buying a bottom radiator hose
clamp and screwdriver to install it.

The Pep Boys ASE technician diagnosed the problem as a defective radiator. I PAID Pep Boys $24.95 for a coolant check even though you could see coolant clearly leaking from the radiator hose. Pep Boys position in court was that they installed the radiator but only connected one end of the hose to the radiator that they installed and they did not bother the same hose that is connected to the water pump.

So therefore Robert I did PAY for services but due to a shotty technician who did not diagnose the problem correctly the hose came loose from the radiator somewhere between Pep Boys and 18 miles from Pep Boys.

Pep Boys maintained in court that a Coolant Check had been preformed after the radiator was installed which was a down right lie especially since they charged me for a power steering check for a $24.95 diagnostic fee which was not preformed which I realized when I picked the vehicle up because there was no fluid in the reservoir (it would hold fluid for 2-3 hours)
so I immediately went back into Pep Boys and had a discussion with the Service Manager (Buzz)who I found incompetent because he went back to the technician and came back to the service desk and wrote on the invoice "Needs new Rack and Pinion and Power Steering might need to be replaced as well this was when I found Buzz to be
incompetent so I asked to speak to the store manager Bill Frank who did refund me the $24.95 for the power steering check that was not preformed.

Bill Frank on one hand agrees and refunds me money for a job that was not preformed but when he finds out that severe damage was caused to my vehicle he stands by his incompetent employee and says that a coolant check was preformed.

I still stand by my statement that Pep Boys has attorneys to defend incompetent technicians and managers. You are not going to win in court without an attorney. I hope I have cleared things up I did PAY for services that obviously were not preformed or diagnosed correctly by their incompetent ASE certified technician.

Again, YOU did the "repair" and when it wasn't done correctly, you went to PEP Boys. THEY did nothing as is their right, and so you are expecting THEM to be responsible for you. Tell me where I misread you.

When I took the vehicle to Pep Boys you could clearly see water leaking from the bottom radiator hose that is connected to the water pump which I attempted to install myself and could not.
Robert you are right I did admit that I installed it incorrectly THIS IS EXACTLY WHY I TOOK IT TO PEP BOYS FOR WAS TO STOP THE LEAK THAT I COULD NOT. Therefore I stand by my statement that Pep Boys has attorneys to defend incompetent technicians and managers. I did not have an attorney so you know here on EARTH if you do not have an attorney and they do you do not win.

When I took the vehicle to Pep Boys you could clearly see water leaking from the bottom radiator hose that is connected to the water pump which I attempted to install myself and could not.
Robert you are right I did admit that I installed it incorrectly THIS IS EXACTLY WHY I TOOK IT TO PEP BOYS FOR WAS TO STOP THE LEAK THAT I COULD NOT. Therefore I stand by my statement that Pep Boys has attorneys to defend incompetent technicians and managers. I did not have an attorney so you know here on EARTH if you do not have an attorney and they do you do not win.

When I took the vehicle to Pep Boys you could clearly see water leaking from the bottom radiator hose that is connected to the water pump which I attempted to install myself and could not.
Robert you are right I did admit that I installed it incorrectly THIS IS EXACTLY WHY I TOOK IT TO PEP BOYS FOR WAS TO STOP THE LEAK THAT I COULD NOT. Therefore I stand by my statement that Pep Boys has attorneys to defend incompetent technicians and managers. I did not have an attorney so you know here on EARTH if you do not have an attorney and they do you do not win.

When I took the vehicle to Pep Boys you could clearly see water leaking from the bottom radiator hose that is connected to the water pump which I attempted to install myself and could not.
Robert you are right I did admit that I installed it incorrectly THIS IS EXACTLY WHY I TOOK IT TO PEP BOYS FOR WAS TO STOP THE LEAK THAT I COULD NOT. Therefore I stand by my statement that Pep Boys has attorneys to defend incompetent technicians and managers. I did not have an attorney so you know here on EARTH if you do not have an attorney and they do you do not win.

YOU install the hose INCORRECTLY and admit it to everyone. YOU then think that PEP Boys should fix it for FREE. YOU are the reason they hire attorneys. If they did what YOU want them to do, then why would they bother having their own repair business. Just sell parts to geniuses like YOU and then fix the screw-up for nothing. Riiiiiight. Welcome to Earth.

YOU install the hose INCORRECTLY and admit it to everyone. YOU then think that PEP Boys should fix it for FREE. YOU are the reason they hire attorneys. If they did what YOU want them to do, then why would they bother having their own repair business. Just sell parts to geniuses like YOU and then fix the screw-up for nothing. Riiiiiight. Welcome to Earth.

YOU install the hose INCORRECTLY and admit it to everyone. YOU then think that PEP Boys should fix it for FREE. YOU are the reason they hire attorneys. If they did what YOU want them to do, then why would they bother having their own repair business. Just sell parts to geniuses like YOU and then fix the screw-up for nothing. Riiiiiight. Welcome to Earth.

YOU install the hose INCORRECTLY and admit it to everyone. YOU then think that PEP Boys should fix it for FREE. YOU are the reason they hire attorneys. If they did what YOU want them to do, then why would they bother having their own repair business. Just sell parts to geniuses like YOU and then fix the screw-up for nothing. Riiiiiight. Welcome to Earth.