Pet First Insurance Company first month policy is a scam Jeffersonville, Indiana

Dear Pet First:

Your rebuttal was not adequate. My cat had no preexisting conditions so you should have paid the claims! Also, I NEVER received any explanation in writng or on the phone of why the claim wsas denied until I called and hunted down a person in your office! What terrible service. You should NOT be in business in this country! i will post a facebook notice to warn others about you! Your type of scam business is why this country is in the mess it is in! Good business used to be profitable based on repeat customers and long time relationships...not anymore! I hope your taxes skyrocket after Obama fixes this country!

We are sorry to hear about your dissatisfaction with PetFirst, as we strive to make sure our policyholders fully understand the coverage their pet has. Our intention is not to mislead our customers in any way, and our coverage exclusions are clearly listed in every policy packet, which is sent to every policyholder at the time of policy activation.
 
With the free 30-day coverage your pet received from NYCACC, it does not cover any pre-existing conditions. This is consistent with all other pet insurance companies, for if we did cover pre-existing conditions, coverage would be too expensive for any pet owner to afford. Our claims department utilizes the veterinary records submitted with each claim to verify diagnosis and dates when symptoms presented. If the symptoms or condition is present prior to the effective date of the policy, it is considered a pre-existing condition. We never deny a claim without reason, and if a claim is denied, the reason it has been denied is listed on the explanation of benefits accompanying the denial letter sent to the customer.