Complaint Review: Petro Lube - Milam New Mexico
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- Author Not Confirmed
- Petro Lube P.O. Box 2130. Milam, New Mexico United States of America
- Phone: (505) 285-6600
- Web: www.petrotruckstops.com
- Category: Emergency Services
Petro Lube did a PM on my truck and didnt tighten fuel filter and cost me $337.92 service call Milam, New Mexico
*Author of original report: Petro promised to make it right.
*Consumer Comment: I feel your pain
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On 1/2/11 I had my Freightliner serviced at the Petro Lube in Milan,NM. They changed my oil, oil filters and also my fuel filter. I headed west and about hours 4 later my truck quit running in Flagstaff, AZ. I called a mechanic out and he found the fuel filter had not been tightened down properly.
His report read: "Traveled to site and found fuel filter empty. Driver said he just had the filter changed 4 hours ago. I was able to tighten the hold down ring 1/4 turn with ease". I was charged $337.92 for service call.
I called Petro Lube in Milan, NM and talked to the manager. He said if I had called him when I broke down he would have sent a service truck to me. I find that hard to believe since I was 4 hours from him. I faxed him the bill for the service call and he said Petro Lube would be contacting me. It's been over a month now and no response yet.
This report was posted on Ripoff Report on 02/05/2011 02:02 PM and is a permanent record located here: https://www.ripoffreport.com/reports/petro-lube/milam-new-mexico-/petro-lube-did-a-pm-on-my-truck-and-didnt-tighten-fuel-filter-and-cost-me-33792-service-691303. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Petro promised to make it right.
AUTHOR: Buddy Carroll - (United States of America)
SUBMITTED: Tuesday, February 08, 2011
I called the Petro corporate office and talked to them about my problem. Shortly after, the Petro Lube shop in Milan, NM called me and said he would put a check in the mail to cover my costs.
#1 Consumer Comment
I feel your pain
AUTHOR: Linda P - (United States of America)
SUBMITTED: Saturday, February 05, 2011
Did a pm there last year. They torqued the drainplug too tight. Stripped and broke the fiberglass receiver but was sealed. Next pm, I find out it's broken, can't be completely removed. I had to replace the entire oil pan. $850 with labor. Obviously, too late to complain to them. I just didn't go back.
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