Complaint Review: Philips - MARIETTA Georgia
- Philips P.O. BOX 671539, MARIETTA, Georgia U.S.A.
- Phone:
- Web:
- Category: On-Line Stores
Philips ripoff scrap online products supply & dishonest and irresponsible customer service MARIETTA Georgia
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I bought a refurbished mp3 player from philips outlet store in december 2005 which never worked right from day one. Also it looked bad, old with many scratches on it. I called the customer suppoert and let them know that its not working. They told me to return the unit. Next day i got a call from them asking me to just fax the proof of purchase and that i dont have to return the scrap unit, so that they can reimburse me.
Since i bought it online and it being a refurbished one, i never had a proof of purchase. All i had in that box is a piece of paper from fedex and some registraion form, which i faxed them. (with ref # 1L0LT & Attn- Robyne). I didn't get any call from them. In the mean time I got a letter from a consumer representative asking me to mail the serial no tag & copy of the letter. I called them regarding this n they told me its of no use, just fax the proof of purchase.
I told them that i never got a proof of purchase, but said that i had a conformation email from the outlet store. So they asked me to forward that email alog with i've also sent the scanned letter, and some other papers.
Since then i call them everytime n each time new agent answers and they tell me to do the same thing. I have called them about 15 times, faxed them 3 times, emailed 3 times. Its of no use. And just now i called them one of those customer agents is so irresponsible that he was saying that he didn't recieve any email from me. Hows that possible, i didn't get any failure report email back, so it should reach them. He says me to email again n again and that he can't help me.
I got sick of all this. What can I do more than this. Well its only $80.00 that i've spent on it, but i'm a student who earns less than $500 a month from a part time job, and i'm hardly left with a penny by the end of the month. Well i'm not bothered even if i don't get my money back, but i expect u guys to look into these kind of matters and protect other customers from not getting cheated like me.
Thank you so much,
Venkata naga
cincinnati, Ohio
U.S.A.
This report was posted on Ripoff Report on 03/10/2006 06:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/philips/marietta-georgia-30006/philips-ripoff-scrap-online-products-supply-dishonest-and-irresponsible-customer-service-180514. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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