Phoenix Remanufactured Transmissions Read This and Beware of Phoenix Hard Parts Scottsdale Arizona

Julius,

When my 2001 Dodge van broke down on the road test as you told me about on the phone, by what method was the van returned to your shop?

What was the name of the tow truck driver, or tow truck company, if it was returned to your shop by tow truck?

If it was not moved by tow truck, then was it pushed by the four-wheel drive vehicle I saw on your lot, with the two high vertical bumpers attached to the front?

My insurance agent would like to know. Thanks!

October 9, 2006

Mr. Frank C. Kuperman, President
PHOENIX RE TRANS SCOTTSDALE
2620 N. Scottsdale Road
Scottsdale, AZ 85257

RE: #38xxxx

Dear Mr. Kuperman:

The Better Business Bureau of Central/Northern Arizona (BBB) recognizes that a loyal
customer base is valuable and would like to call your attention to the enclosed correspondence
from one of your customers who has contacted the BBB for assistance.

Please realize the BBB does not judge the validity of issues presented by a consumer; we understand that there are two sides to every dispute. As part of its mission, the BBB assists businesses and consumers by opening lines of communication with the facilitation of disputes, and providing company reports to summarize how a company resolves any issues that may arise.

Accordingly, the BBB is offering its services, presenting this opportunity for you to strengthen your relationship with your customer. At this time, we invite you to review the issues presented in the enclosed correspondence, and consider how the matter can be addressed and/or resolved.

Please provide the BBB with a written response within 7 business days of receipt of this letter, advising of the position your company will take. If you prefer, the customer may be contacted directly to resolve this matter, in which case the BBB requests notification of the outcome. If you need more time, please let us know. To save time and postage, you may view this complaint and reply to it online at www.data.bbb.org/phoenixcorp.html.

The BBB thanks you in advance for your attention to this matter.


Subject: Re: BBB Case ID #38xxx

Please see the enclosed email that we present to our customer attempting to correct the errors. This is our companies stance and position.



OUR REPLY

Please call dent guys in Scottsdale AZ, have them quote out to remove the dents in the rear panel. We will review the quote and determine what action needs to be taken. As for cab fair, we cannot reimburse you for that. Our initial check sheet shows damage on the side of the van and rear of the van. I really cannot be sure WHO is at fault for the dents, but we may be open to help. If you feel more comfortable threatening us and you feel that this will accomplish your goal then so be it. If you continue to threaten us, you can be assured that we will not help!! We would also reimburse you for a $13.99 car wash at Danny's Family carwash, please submit the receipt to the Scottsdale Location.

Phoenix Remanufactured Transmissions
7310 W. Roosevelt Suite 26
Phoenix, AZ 85043
623-936-1500




My response to the response as quoted:

"Please call dent guys in Scottsdale AZ, have them quote out to remove the dents in the rear panel. We will review the quote and determine what action needs to be taken. As for cab fair, we cannot reimburse you for that. Our initial check sheet shows damage on the side of the van and rear of the van. I really cannot be sure WHO is at fault for the dents, but we may be open to help.. If you feel more comfortable threatening us and you feel that this will accomplish your goal then so be it. If you continue to threaten us, you can be assured that we will not help!! We would also reimburse you for a $13.99 car wash at Danny's Family carwash, please submit the receipt to the Scottsdale Location."

1. In reference to "Please call the dent guys in Scottsdale"
a. who are the dent guys thats quite vague
b. why does this estimate have to be performed in Scottsdale I live 30 miles away
c. It's my property that was damaged by your company I will decide where it will be repaired, not you

2. In reference to "We will review the quote and determine what action needs to be taken.

a. what is there to decide, you damaged my equipment and you must pay for it as long as this estimate is within what is reasonable for this type of damage

In reference to "As for cab fair, we cannot reimburse you for that".

a. I had to make an additional trip to your shop to pick up my vehicle a second time, because your company did not get it right the first time.
If it was right the first time, and your techs had actually bothered to test drive it the first time, I would not have had to make a second trip down there after your guys had to do another, second complete tear-down to correct what was admittedly your firm's mistake.

In reference to: "Our > initial check sheet shows damage on the side of the van and rear of the van."

a. Please elaborate on what your initial check sheet shows in reference to damage on the rear of the van, in precise terms.

In reference to: "We would also reimburse you for a $13.99 car wash at Danny's Family carwash, please submit the receipt to the Scottsdale Location".

a. Why do I have to use Danny's Family Carwash I live 30 miles away
b. The interior is also splattered with dirty rain because your guys left the windows rolled down on the day I picked up the van, and it rained heavily in Scottsdale that same afternoon. Why should I be foxholed into 13.99 when I don't know how much it will cost, interior and exterior when it was your guys that caused the damage to my equipment after I paid you for top notch service as your website claims.

Frank, put yourself in my place if thats possible remember I'm just a little guy and you are rich and powerful.

After speaking with several knowledgable parties we are going to have a certified mechanic remove the transmission and disassemble it to fully inspect the parts inside and videotape the process with several witnesses. Trying to get warranty service would be futile anyway, as we fear there will be additional damage to the vehicle while on their premises.

Here is my complaint as posted to a prominent state agency:

I felt compelled to use this company in response to claims they make on their website phoenixhardparts.com as follows, which I feel is deceptive advertising: 1. Each transmission is Dyno tested for quality 2. Our Production Department is staffed by certified technicians whose experience, and dedication to quality make us a market leader in Quality and Customer Satisfaction. 3. testers our tech department checks every unit for function and quality The reason I feel this is deceptive is that it took over a month to install a properly working transmission in my vehicle causing extreme hardship due to downtime.

When I dropped off the van for service, completion was promised within the week. However, there were numerous delays past that point always with the excuse that the transmission they had installed was defective and they would have to pull it out, disassemble, and re-install it. How can that be an acceptable excuse in relationship to their advertising points 1,2, and 3 listed above.

When I finally picked up the vehicle on or about September 12, the van did not shift right, experienced extreme vibration in the drivetrain followed by a burning smell. I returned the van to the shop and received phone calls back from the shop manager saying that the incorrect valve body had been installed and they would have to take the transmission back out and send it back to their repair facility for another teardown. Next phone call stated that the refurbished transmission had the wrong valve body, and they would have to track down the original transmission originally removed from the van, take the old valve body off, and re-install the old valve body back on the refurbished transmission before putting it back in the van meaning that I would be getting less than a fully rebuilt transmission. How could this mistake have been made, in reference to the advertising claims 1,2,3 listed above?

After another week I received another phone call stating that there would be an additional delay because when they test drove it, the transmission experienced catastrophic failure blowing up the torque converter and depositing a large quantity of metal shavings inside the unit. How could this happen, in reference to the advertising claims 1,2,3 listed above?

When I picked up the van for the last time on October 5, the vibration problem remains in the drivetrain and the van had suffered significant body and interior damage while on their premises. When I asked for compensation for the body damage, I was told that damage already existed when the van was dropped off for service, which is an outright lie.

When I contacted the Company Headquuarters about the body damage, a representative of Phoenix Hard Parts sent me an email message inferring that I must be attempting to defraud them, adding insult to injury. They asked me to get an estimate for body damage repairs but made no firm commitment to help pay for the damage, and essentially accused me of potential fraud.

In summary, my primary issue here is deceptive advertising on the company website phoenixhardparts.com, where I as a consumer was falsely led to believe that I would be getting a top notch product from highly skilled technicians who are leaders in the industry. After my actual experience with them, however, I don't possibly see how these advertising claims can be true. I would like the company's advertising claims to be investigated and if proven to be false or misleading, that they be levied a stiff fine and/or their business operations suspended or revoked in the State of Arizona.

My intent is to prevent other good, hard-working people such as myself from being deceived and lured into doing business with them by their misleading ads on phoenixhardparts.com and also on ebay where they also have a presense.

I would like others with similar problems with this firm to explore a class action lawsuit against this firm. Any attorneys out there who are interested please help us out.