Phyllis Gundersdorff Deadbeat Customer... Fails to pay for service's rendered ! Jefferson City Tennessee

Does it not appear to the party claiming to be ripped off that you have a huge number of deadbeat customers?      There is only one common denominator in these reports, A ACTION,  this leads me to believe that the customers may not be the problem...    Get a credit card deposit, show up more timely, or just figure out your problem.      This many complaints just looks suspicious.    

When someone calls for a Lockout the are given an apx time based on estimated travel to a job and other factors. The customer has the right to decline the offered service and keep calling around for other service. We do not have Emergeny sirens or lights to get around traffic or traffic signals. We cannot speed. So we are not able to get there with the snap of a finger. There are locksmiths that have resorted to getting a credit card # prior to leaving on a call. Does that solve all the problems ? No It actually creates a dilema for the ones that dont have a credit card to use. They then will suffer. If a locksmith Qoutes a 30 minute time and then shows up 2 hours later, of course they dont deserve to be paid and should be told to scram if they ask for money.

How ever this is becoming a problem ther are national locksmith companys advertising all over the country using many diferent names.

These companys will book every job that comes in over the phone and then they will try to find one of their employees to cover it. These companys are almost all scam outfits. Yes they do lie and tell you they will be there in 30 min only to show up 2, 3, or 4 hours later. The dispather is trained to lie to you and drag your wait out as long as they can till they can get to you.

Maybe this is why there are some hot attitudes against locksmiths in this post.

I will post a news link here to one of the storys about just one of these companys that operates in just about every state. There are many more springing up all over the nation and they are all somehow connected in one way or another.I recomend watching the video. These guys are also not real locksmiths but impersonators who go after the quick emergency situations.

http://www.todaystmj4.com/_content/news/iteam/story_5739.asp

As far as ordering any kind of mobile service if the person shows up as promised and the consummer did not cancle they should pay something to the service person unless the person was truely late. I am not talking 5 or ten minutes but 30 minutes or more. I have gone to jobs that the customer got in there car one way or another prior to ontime arrival and usually a small price is worked out for time and travel. The standup people will always pay something. There are those that think you are a public service officer and they should not have to pay anything even though they ordered your service and you arrived on time.

If you demand payment in such a way that you will not resort to internet threats, why did it never occur to you to request a credit card number BEFORE going to a lock-out call? If the person knows that they're going to be charged, they will be more likely to wait around.

Secondly, why are all these people able to get their cars unlocked AND leave before you even arrive on the scene? Perhaps you are too slow in getting there. Why should anyone be forced to wait around for what they HOPE will be you coming to unlock their car. If "it takes time" for you to get there as you state, why should they be forced to wait for you when several other people can get there in less time and get the job done?

I would just like to say this. I have been locksmithing for 15 years. I have also experianced many calls from customers who locked there keys in the car only to get there and find they are gone already or have someone else working on the vehicle such as a good samaritan, other locksmith etc. There are those very rude and disrespecting people that WILL call 2 or 3 locksmiths and order service and think they can pay the first one there and stiff the others. They sometimes flag down a cop or a tow truck but neglect to even call the company or companies they called out for service. When I drop everything to race across town or farther to unlock a car for someone I expect to get paid as agreed on the phone. There are even those that will order a locksmith while they have 5 people all trying to break in. As you pull up somepeople have actually had the audacity to say can you wait to see if these guys could get in first.

It comes down to this If you order the service and the locksmith shows up in a reasonable amount of time as estimated they are entitled to be paid for their time. There are many people that are not honorable. I will usually ask for 20.00 for my gas and time and about half will pay. It is theft of service but to pursue it is not woth the time involved.

It seems that many times the customers are in a hurry because they messed up and locked their keys in and even though they ordered a locksmith they are looking for a quicker way even though they were told it would take 30min or whatever time they were estimated to get there.
Locksmiths get screwed all the time chasing lockouts.

This is why many locksmiths wont go out on lockout calls. they get tired of getting Bum runned.

Just another locksmiths view.

PS I do understand there are many consumers that get screwed too by waiting for locksmiths that are late.

I once had a lady that I had told her it would take 15 minutes to get to her house to unlock her car.

She told me that that was too long and asked if I could get there any sooner. I told her that I cant snap my fingers and magically appear on her at her house. There was silence for a moment and I thought she had hung up, but she said your right 15 minutes is fine.

Lady, you need to quit while you can. Seems that your last ASSUMPTION is what put you in the hot seat. You need to quit trying to show who everybody is. You are always wrong. Either post your comments concerning the original topic or keep your mouth shut.

Yes and no Pat. I live in Jax, Fl and in Hubert, NC. Depending on where i am at the time, I use either locale.

I know I said I would not post again, but it seems that reading comprehension is still lacking, so I will say this nice and slow so everyone can follow along:

I AM NOT IN AGREEMENT WITH THE METHODS BEING EMPLOYED BY THIS LOCKSMITH. I AM ONLY STATING THEY HAVE THE RIGHT TO POST A REPORT. NOR DID I FIRST BRING UP THE NAME AARON.

A.T., as I told Aaron, I have no beef with you, so please chill. You also said I owe Aaron an apology, and you are correct. I did so on a previous post, which unfortunately did not get posted, so I will say it again.

Aaron, please forgive my false assumption that you were A.T. I was only attempting to figure out how Gator Fan came up with your name, who was the first to bring it up, by the way (have I said that enough yet?).

Hey Robert, did you recently move from Hubert, NC to Jax? If so, a lot of other posts make sense now (please excuse me if this is an incorrect assumption on my part, you know how these things can get misconstrued).

If I had put my foot in my mouth like Kate, I wouldn't post here anymore either. What a big mouth. She thought she was in company with someone who would help her attack A.T. but instead made herself look like the biggest fool I've ever seen.

This lock-smith was in the wrong. If I call someone for any reason to do work and they don't show up in a timely manner, I call somebody else. If that company should see fit to print my name on a web-site with some false claim, I would then sue them for slander. That would cost them a whole lot more that what the lock-smith says is owed. They should be careful about posting people's full name.

I would say that this lock-smith's reputation is bad for them to run a business like this. I have brothers in Jefferson City and Sevierville who are digging up infromation on this lock-smith company. I'll let everyoe know what I found out concerning their reputation since they want to post full names on this thread.

Robert, you are last hope for the state of Florida. It's people like you who keep me optomistic that there are still a few people left down there with some intelligence. Thanks for your comments concerning this thread.

As for Kate, you are truly a disgrace just like Pat and the Gator Fan. There should be some way to weed you folks outfrom posting here. I can't believe that you would take sides with a company in our home state that would conduct its self in this manner. Yes, you are as bad as most yankees just like the rest of Knoxville. Don't worry, though, your government check will be here soon and you can blow it all on maddog 20/20 and ramen noodles while looking for an argument on this site.

I think, whether you are mad at me or not, you owe Aaron an apology just like Pat who evidentally has a problem figuring out which gender he/she wants to be. How were we supposed to know that you were a male?

Pat you truly are a nutball and a freak just like Aaron said. Don't worry, I ran into him at the store in Townsend and he chewed me out for my comments and made me promise to tell everyone that I am not him.

Kate, not only did we graduate from the same college, I have my doctorate. How 'bout you, yankee?

Here are my last comments regarding this post, then I'm leaving the discussion.

Robert, thanks for the kind words. I will say that in my first post I am not agreeing with the tactics being used by this locksmith, only their right to post here, be it helpful or detrimental to their business. And, we are not so separated geographically as you might think. I just recently moved to AZ from Florida. Grew up in Tallahassee (that's why I'm such a huge Noles fan).

For Aaron, chill dude. I have no beef with you, even though you have resorted to calling me "nutball" and "freak". My only transgression here was assuming you MIGHT have been A.T. It was not my intention to drag your name into this thread. That was done first by Gator Fan (as I have repeatedly mentioned).

And finally for Kerry. If you can find any instances on the ROR (including this report) where I have contradicted myself, then please post on those threads so that we can debate the issue. I very much look forward to it. That is, assuming you can comprehend what it is you are reading of course.

Thankyou, Robert! . ..I appreciate that we finally have someone like yourself who can be clear and concise without jumping to conclusions and making unsubstantiated assumptions like Kate in Knoxville and Patrick in Arizona.

As for the "comprehension" part, you agreed with someone who knows the least about comprehension or making legitimate assumptions. I appreciate your comments, though. Sounds like you are an honest business person. I'm sure your business will last much longer than the ones mentioned on this thread.

Welcome to my world. Even at opposite ends of the geographic/political spectrums, we share the same complaint in life, people need to LEARN comprehension. Most of these geniuses need to learn basic English too. Sometimes my eyes water from the pain their spelling gives me. But alas, this thread was originally about some locksmith in TN who likes to spend time/money trying to collect on a bill for services NOT rendered and will therefore lose in court. Wait, it'll never get to court since the locksmith has NO signed invoice for the work done. As I said in an earlier response, if I call a tow truck and he doesn't show up in a timely manner, I'll call another. The one who shows up gets the job. It's as simple as that. If one of my customers drops off a car for repairs and I am unable to get to it right away, they have every right to come back and take it somewhere else and be charged NOTHING from me. According to the locksmith, I should charge the customer anyway. After all, I did absolutely nothing and should be richly compensated for it. When I get rich, here's the deal for all who wish to take me up on it. I'll pay for everyone to go back to school and learn 2 things. Basic English and Business. Things will only be improved by a larger percentage of those with a clue to those without. Have fun y'all.

My gosh, when will people learn reading comprehension skills?

First, I posted a rebuttal to Aaron the other day, but it did not post. Aaron, stop confusing my comments with those of others.

Kerry, my name is Pat. Short for Patrick. As in the male gender. Second, what in holy hell are you talking about? Contradicting myself? Where is that? And if I have done it on other reports, please point them out. I fail to see where I have ever done so. I would love to debate you on any subject to which I have posted comments or suggestions (which is the intent of this website). And don't presume to lump me in with the likes of Moore. And I did go out and vote, and voted to remove the idiots we have here too.

By the way, it was GATOR FAN who first mentioned the name Aaron. Why is everyone insisting it was me? I only asked Gator Fan where they came up with the name Aaron as it was the first time that name was posted.

And Kerry, since I obviously live in Arizona, how in the world could I be associated in any way with the locksmith company? At least in my first post, I offered comments related directly to this thread. You did nothing but continue the mud slinging. So don't go assuming things you know nothing about.

Pat and Kate are as stupid as Michael Moore. You two absolutely have no sense whatsoever. Both of you are hypocrites. Everytime either of you write something on this thread you contradict yourselves. Pat is no stranger to contradiction. She makes a habit of it. Just look at some of her other comments on this website.

I don't know why either of you think that people with any intellect would care what you have to say. Neither one of you ever make any sense. I doubt very seriously that Kate ever received a college degree judging from her comments. Surely to God they would have taught you have a little pride in your home state at UT. Instead we see that you are a racist, automaticlly assuming that people from Townsend are hicks. That goes for you too Pat. Arizona has never been known for its great politicians. Truth be known, I'd say both of you are the ones sitting on your rears waiting on the next government check.

Just like Aaron says, there are idiots in the South just like anywhere else and you KATEY DEAR are the biggest one. Since you assume that A.T. is actually Aaron, I have to assume that you own the lock-smith business. Using that philosophy of assumption, I will assume that Pat is a co-owner. Both of you need to learn to make valid arguments before you post on this thread again.

Furthermore, I'm sick and tired of people like Katey on this site. Nobody cares about your opinion of people in Knoxville or wherever Townsend is in your home state. You should take more pride than to call one of your fellow Tennesseans names. You are a disgrace to the state of Tennessee Kate. You are also a biggot and a hypocrite. Is that what you learned in Knoxville? Is that what you learned at UT? No need to answer. I'm tired of your unsubstantiated arguments condescending opinions.

GET A LIFE YOU HOLIER THAN THOU ^&%*#!

Pat and Kate are as stupid as Michael Moore. You two absolutely have no sense whatsoever. Both of you are hypocrites. Everytime either of you write something on this thread you contradict yourselves. Pat is no stranger to contradiction. She makes a habit of it. Just look at some of her other comments on this website.

I don't know why either of you think that people with any intellect would care what you have to say. Neither one of you ever make any sense. I doubt very seriously that Kate ever received a college degree judging from her comments. Surely to God they would have taught you have a little pride in your home state at UT. Instead we see that you are a racist, automaticlly assuming that people from Townsend are hicks. That goes for you too Pat. Arizona has never been known for its great politicians. Truth be known, I'd say both of you are the ones sitting on your rears waiting on the next government check.

Just like Aaron says, there are idiots in the South just like anywhere else and you KATEY DEAR are the biggest one. Since you assume that A.T. is actually Aaron, I have to assume that you own the lock-smith business. Using that philosophy of assumption, I will assume that Pat is a co-owner. Both of you need to learn to make valid arguments before you post on this thread again.

Furthermore, I'm sick and tired of people like Katey on this site. Nobody cares about your opinion of people in Knoxville or wherever Townsend is in your home state. You should take more pride than to call one of your fellow Tennesseans names. You are a disgrace to the state of Tennessee Kate. You are also a biggot and a hypocrite. Is that what you learned in Knoxville? Is that what you learned at UT? No need to answer. I'm tired of your unsubstantiated arguments condescending opinions.

GET A LIFE YOU HOLIER THAN THOU ^&%*#!

Pat and Kate are as stupid as Michael Moore. You two absolutely have no sense whatsoever. Both of you are hypocrites. Everytime either of you write something on this thread you contradict yourselves. Pat is no stranger to contradiction. She makes a habit of it. Just look at some of her other comments on this website.

I don't know why either of you think that people with any intellect would care what you have to say. Neither one of you ever make any sense. I doubt very seriously that Kate ever received a college degree judging from her comments. Surely to God they would have taught you have a little pride in your home state at UT. Instead we see that you are a racist, automaticlly assuming that people from Townsend are hicks. That goes for you too Pat. Arizona has never been known for its great politicians. Truth be known, I'd say both of you are the ones sitting on your rears waiting on the next government check.

Just like Aaron says, there are idiots in the South just like anywhere else and you KATEY DEAR are the biggest one. Since you assume that A.T. is actually Aaron, I have to assume that you own the lock-smith business. Using that philosophy of assumption, I will assume that Pat is a co-owner. Both of you need to learn to make valid arguments before you post on this thread again.

Furthermore, I'm sick and tired of people like Katey on this site. Nobody cares about your opinion of people in Knoxville or wherever Townsend is in your home state. You should take more pride than to call one of your fellow Tennesseans names. You are a disgrace to the state of Tennessee Kate. You are also a biggot and a hypocrite. Is that what you learned in Knoxville? Is that what you learned at UT? No need to answer. I'm tired of your unsubstantiated arguments condescending opinions.

GET A LIFE YOU HOLIER THAN THOU ^&%*#!

It just kind of made me mad that, even though you didn't mean to, you planted the seed that this was me when A.T. is someone completely different. It provided this Kate from Knoxville an opportunity to argue with someone else. You did however have a comment involving a "full plate" which I guess I took wrong.

Now here's a blast directed for you: you need to learn to practice what you preach. Your comment was about getting completely off the subject and that nobody cared about where you from or what school you went to, then you said something about the FL ST Seminoles. Leave me alone!

As far as I'm concerned, A.T., the Gator Fan and Kate can go jump in the lake. Kate is definitely not worth the time or energy. She's a UT graduate who can't comprehend what is clearly stated in my post concerning ADF Pizza Huts.

One more time: I a college graduate who lost my job in my field of study as an engineer who had to go back to delivering pizza part time to make ends meet. What part of that do you not understand Ms. Katey?

God Bless!

Aaron,

You need to go back and reread my post. Where did I blast you? I only posted because GATOR FAN brought up the name Aaron, and I was trying to figure out where they came up with that. Since A.T. is from Townsend, I thought it may have been you, as probably did Gator Fan. Sorry for the wrong assumption.

But guess what, I am going to blast you now. You must not have ANY reading comprenhension whatsoever. What could we say about you Blount Countians now? Just look at the idiots you have in public office there.

And by the way, I am actually on your side regarding the Pizza Hut thing. I am looking forward to seeing you get justice in February (yes, I have been following your report). My only comment about it was that your report should have been specifically directed at Amerihuts/ADF Pizza Huts, and not Pizza Huts nationwide.

So, Aaron, make sure you know what you are talking about before you go flaming someone.

I don't appreciate the fact that you saw fit to insult people in Townsend. That makes you just as bad as A.T. He graduated from the same college you did and probably quicker.

If you will read my post concerning Pizza Hut again you may wish to read the part about me losing my job in my chosen field and having to work at Pizza Hut to make ends meet. Sometimes that happens to college graduates. You might be there one day yourself. Probably sooner than later with your current "comprehension" skills.

You also misquoted me and tried to put words in my mouth. I never said people from Knoxville are Yankees. A.T. said that, NOT ME.

You need to learn to comprehend what it is that you are reading, Kate. You make UT Grads look very bad. I'm glad I didn't go there if you are the best product that they can train.

Some people!

I'm glad you raised heck on the Gator Fan in Florida, though. That was sweet!

You agreed with a nutball Seminoles fan and that is unforgiveable. Says a lot for your character. Ever heard the term "bandwagon"? Well, you're riding it, only it's a non-stop ride to ignorance and jumping to conclusions based on what some freak out in Arizona has to say. Good job Kate, way to think for yourself.

God Bless!

I did a search on my first name and couldn't help but see where I had been mentioned here. Pat and Kate you both are wrong in assuming that A. T. is me. Just goes to show the amount of stupidity that abounds in the state of Florida. I'm a little surprised at you Kate for agreeing with Pat. You should have more sense than that. I guess A.T. was correct in assuming you aren't very sharp.

Pat, just because you don't like what I have to say concerning ADF Pizza Huts doesn't give you cause to blast me on something that I had no interest in. You are truly a fool.

If I were a betting man, I'd say the A.T. is actually a guy I have talked to about this site. His first name is actually Alan. He goes by A.T.

A.T. is aware that I have blasted people on this site due to where their from. I guess he thought he'd check it out and give you two what for.

Just for the RECORD: I could care less about lock-smiths, towing companies, people from Florida and retards from Knoxville.

Get a life people! If it were me then it would say "Aaron".

Very good points you made Pat. And OH MY GOSH,
looks to me that Aaron has quite enough on his own plate to spend time putting people down on this thread. By the way, putting down Knoxville and the people that live there is very hypocritical on his part, because by his comment I guess Knoxville isn't that bad if he is willing to take employment there. And he told the future employer to check out this site for what has been said, you can bet he didn't tell them to read the part about Knoxville people being Yankees, and how much he dislikes Knoxville. And his quote about having a college education and using it in his chosen profession. That is very comforting, I didn't know you needed a college education to work at pizza hut. Thanks for the insight, that explains alot.

Thanks again for the info Pat in Arizona, it made for great reading.

As for A.T. AKA Aaron nothing more to be said.

Well, I must say that the mud is flying high here. Let's get back on topic, shall we?

If this locksmith wishes to use this forum to report those who request their services, then back out after a vehicle has been dispatched, then that is their business. Only time will tell if it is a bad decision on their part.

Some valid points have been made by several parties above, but lately this has degraded into a mud-slinging fest. Who cares where who is from, and what college they went to?

Gator Fan, where did you come up with name Aaron? I assume you made the same logical leap as I did, and assumed that A.T. is Aaron from Townsend, who is also fighting ADF Pizza Hut. But nowhere did I see an Aaron post a rebuttal.

By the way, GO NOLES! Time for some gator giggin' on Saturday.

Well Gator,

First of all, guess you should get your FACTS straight. I am NOT in the locksmith business and no where did I say that I was.
As for "Aaron", you must be a friend or something of his to know his name.
As for not liking East Tn. and Knoxville, you say you know it quite well, you can bet your bottom dollar that you don't hate it enough to probably come up here and vacation from time to time, isn't that right "Gator Fan"? The truth be known you probably own a chalet up here somewhere.
HYPORCITE.
Neither you or Aaron are worth the time or energy, have a great day !!!

I am from Florida, but am familiar with East Tennessee. Kate, I'll have to agree with Aaron on this issue. You are a hypocrite Kate. I've met people from Knoxville and I can honestly say that they are rude just like most Yankees. You are either in denial or you have a vested interest in this lock-smith company. You automatically whined about Aaron calling people out based on where they were from but then turned right around and did yourself like it's ok. Nice double standard.

By the way, if you're going to talk about someone being ILLITERATE, then you should learn to spell it Kate. Did you learn how to spell at UT, too?

Get a life Kate or get out of the lock-smithing business.

C'mon now, you judge people based on where they're from too. You are hypocrite to point the finger at me. You are a typical Yankee Knoxvillan.

No, contrary to what most of pretentious Knoxvillians think about us, most of us work for a living including myself. I also have a college degree which I use in my chosen profession.

I bet if you checked the numbers, there's probably more low-life welfare recipients living Knoxville. Most people who are descendents of Mountain Folk are too proud and self-sufficient to take handouts from the government. As a matter of fact, come to think of it, everybody I know in Townsend has a job.

You are a joke. You are typical of your breed though.

I would say the people who run this lock-smith company are the ones who like welfare. If not, well they better learn. A company run like this is destined to fail just like your attempt at making any real sense, Kate.

I mentioned the towing companies just to give you an example of what you Knoxvillians let go on right under your noses. I guess we can't expect you folks to have any back-bone though.

I wouldn't expect anything less from a Knoxvillan than to back out when things get tough. Have a nice life, Kate in Knoxville.

I must say thanks for making me LAUGH !!!
I see you can't face the truth, huh? Those other people you proceeded to put down from Michigan, New York, and Florida had VALID points, you just won't admit how STUPID you sound. So... instead of admitting to anything, you'll put them down as well. Just goes to show how low and shallow a person you are.

As for those towing companies in Knoxville you mentioned, boy, you are way out in left field, not once did I mention anything about towing companies.

I don't think you want to go there about being from Knoxville and having hidden interests about ripping people off, because if the truth be known, you probably sit on your butt and collect a monthly check from the state for some off the wall reason and we all pay for it.
As for my degree, it sure is more than, your certificate of being iliterate you country bumpkin. This has gotten way off the beaten path and away from the issue at hand, since,you, MR. A.T. decided to take the forum another direction. So this will be my last post in regards to you and your nonsense comments A.T., it is not worth the time and effort on a back woods, country bumpkin, from Townsend.

Spoken like a truly pretentious Knoxvillian. Trust me, we consider you Yankees also. I don't put any stock in what somebody has to say from Michagoon, New Yank or Flwhoreida. The reason jobs left this country is because of NAFTA, not customer loyalty, fruitcake. Only someone from Knoxville could come up with something as silly as that.

You got your degree from UT? Liberal arts, eh? I don't believe you anyways since you don't understand economics.

I hope this lock-smith never gets their money. I hope they get so many prank phone calls that they decide to shut down.

You should know all bout low-life towing companies with you living in Knoxville. Floyd's and Cedar Bluff are the worst.

Knoxville at one time was a UNION STRONGHOLD. I assume that's why so much stupidity and cowardice can be found there today.

Now go home and pet your cats you silly thing! I can't help it if you have no backbone. You're probably a liberal, too. I guess we just have to assume that you have hidden interests in ripping people off. Then again, you are from KNOXVILLE.

I bet you were raised by Yankees or are a 3rd generation s****.>

Here's to you A.T. Not afraid to say where I am from, Knoxville, born and raised. And no, sorry to disappoint you but I'm not some low-life YANKEE that just floated in. Talk about hypocrite, you wear that title proudly I'm sure.
I guess it is obvious that you must be one of those people that did the same thing to this locksmith that this woman did, or have done it to some "SERVICE" company somewhere along the way, or you wouldn't be so defensive, that explains alot. As for "BUDDIES", I don't even know this company. I just found it interesting how everyone has been carrying on. Why don't you read the post above from Julie in New York, she has some very valid points and so are "SOME" of James' from Detroit Michigan, that is exactly why we have companies leaving the U.S.A. to go to other countries. Alot of people in the U.S. have no loyalty to businesses or companies anymore. His statement as to the customer is always right, was indeed correct, it was a slogan, NOT A LAW etched in stone. I guess that is where shoplifters get their logic to just pick up what they want and walk out of stores without paying, "THE CUSTOMER IS ALWAYS RIGHT". "WRONG"
You also need to read Vanessa, from Sebring Floridas post, because I'm sure A.T. you don't go to work for free, right?
Enough time spent on TRYING to explain the logistics of all of these.
Oh, by the way, does "UT" mean anything to you A.T.?????
Have a GREAT DAY !!!!!

What town are you from exactly? Better yet, what college did you graduate from?

Good to know you are a hypocrite and judge people from what town they are from, but were afraid to post your own.

What this locksmith company did was underhanded and sneaky to say the least.

I would say that you are just some low-life yankee who has floated to this part of the country so you can stand in judgement of everyone and b***h about the roads.

OK, Jefferson city. You got me on that one but that still doesn't change the fact that you would uphold your buddies in the dishonest locksmith business but whine about someone pranking them.

Get a life or move you idiot.

This is truly incredible. Business owners and people who have been taken advantage of have the right if they chose so to post on this site. But as for the rest of you with your so called solutions and opinions, unless these situations have happened to you, it is very easy for someone to sit back and give judgement.

As for this last consumer comment, what a joke !!!
Obviously A.T. doesn't pay attention tooo much, because where do you come up with from Sevierville to Greeneville, WAKE UP !! If you read all of the posts no where does it say Greeneville. But what could one expect from someone in Townsend. I also live in this great state of Tennessee and found A.T.'s comments hilarious.

As for considering the call a prank just because of this womans name, how shallow.
A.T. as for your "threat" to run this locksmith business all over with prank calls, how childish can you get, and obviously A.T. you don't know much of anything at all, because my fellow Tennessean there are ways to determine legitimate and prank calls, but I surely won't tell you how it is done. But, once again, what do you expect from someone from Townsend. LOL
Time to give it all a rest

Whatever communist it is that runs this locksmith company, should be run out of this great state that I call home. You people should be ashamed of yourselves. I am.

Most True Tennesseans wouldn't run such an underhanded operation as you. You should have told this woman how far you were away and how long it would take for you to get there.

If you actually had a case you would have already taken this person to court. You should drop it now before you make this state and the Southland look any worse.

I can't believe what some people will do to make their money. We should start regulating locksmiths and towing companies in this state.

I bet that you idiots aren't from Tennessee anyways. Well are ya? You'll probably lie about that too.

Hell, if I'd heard the name "Gundersdorff" I would have assumed it was a prank phone call and not driven all th way from Sevierville to Greeneville. You can bet you'll get some prank phone calls now. I'm gonna run you all over so as to cost you money for ripping people off.

Here's to ya!

Obviously there are two sides to every story. Now the lock company does sound nutty and I don't know why they would spend so much time and effort doing these postings or for that matter trying to collect a debt. They are probably not aware of how much better their time could be spent. They even listed how "free" it is to collect. Well any business man knows that the time spent collecting debts could be used doing more productive work like getting new business.

Only a really backwards company thinks there is no cost in doing adminstrative work. They are probably a small operation and need the money because of low cash flow and to pay their bills. But in their defense....why do so many "customers" have no respect for the agreements they enter into? Contracts CAN be verbal and are binding.

Also, people have this old fashioned notion that "the customer is always right". That was a sales slogan created 100 years ago,not a law. It is also the reason jobs are leaving the country. People have no loyalty to businesses or companies.

It's all about who is the cheapest,fastest or can give me what I need right now. Well,it's all about profits to the business owner/stockholder. If expenses go up and the profits don't,then it's time to head to India. But one last thing,don't you people have AAA or roadside assistance? They always come in 45 min to 2 hours depending on time of day,weather,etc. And that is reasonable.

I would probably use another locksmith if I needed to just based on what I've read. But I'm also glad I not relying on a call from some inpatient,disrespectful,deadbeat to make a living.

After reading all of these reports, I doubt if I will EVER come anywhere near Seviersville, TN, and if I do by some odd chance, I will avoid this business like the plague. I'd rather ask Ted Bundy to help get my keys out of the car in case of a lockout.

Mr. Have a Good Day A-Action Locksmith gives all of us southerners a bad name... he sounds like the epitome of a redneck trying to make a buck off of anyone any way he can.

It costs money to place a service truck and employee on a potential job. No doubt about that.

And, when you arrive to find the customer long gone, it's more than an annoyance. It's also a loss of revenue.

Now, the only thing left to debate is what to do about it.

Lunatic lock decided to exact revenge on the absent caller. The owner of that business took that revenge to the point of legal retributions and credit file statements.

Is this the behavior of a rational man? One who strives to integrate himself and his business into the community where he intends to do business? I think not.

Instead of trying to collect after the fact, I would strive to prevent this type of problem from occurring in the first place.

First, I would inform the customer of the charge while still on the phone. Further, I would explain that if they were able to solve the problem, to please call in and cancel. I would explain that failure to cancel the service call would leave them liable for a fee for the trip.

The customer would know in advance about the total fee. That would give them the opportunity to decide if they could afford it. Second, the customer would realize that there is a cost to driving away without cancelling. It would go a long way towards preventing this kind of problem.

This kind of behavior smacks of after-the-fact extortion. Yes, the customer was rude to just drive away without cancelling.

But, you don't go to this extent to try to collect. This man is reacting way beyond what a normal person is likely to do in this situation. Credit reports? Criminal charges? More like a nut than a responsible businessman who prides himself on being an asset to his community.

By coming here, he has more than likely demonstrated his anger and hatred for his customers, to the point where potential clients will tend to avoid him in the future.

By letting anger and hostility get the best of him, he has compounded his losses, instead of reducing them.

Problems occur in any business. It's how you choose to handle them that differentiates between a good businessman and a poor one.

It costs money to place a service truck and employee on a potential job. No doubt about that.

And, when you arrive to find the customer long gone, it's more than an annoyance. It's also a loss of revenue.

Now, the only thing left to debate is what to do about it.

Lunatic lock decided to exact revenge on the absent caller. The owner of that business took that revenge to the point of legal retributions and credit file statements.

Is this the behavior of a rational man? One who strives to integrate himself and his business into the community where he intends to do business? I think not.

Instead of trying to collect after the fact, I would strive to prevent this type of problem from occurring in the first place.

First, I would inform the customer of the charge while still on the phone. Further, I would explain that if they were able to solve the problem, to please call in and cancel. I would explain that failure to cancel the service call would leave them liable for a fee for the trip.

The customer would know in advance about the total fee. That would give them the opportunity to decide if they could afford it. Second, the customer would realize that there is a cost to driving away without cancelling. It would go a long way towards preventing this kind of problem.

This kind of behavior smacks of after-the-fact extortion. Yes, the customer was rude to just drive away without cancelling.

But, you don't go to this extent to try to collect. This man is reacting way beyond what a normal person is likely to do in this situation. Credit reports? Criminal charges? More like a nut than a responsible businessman who prides himself on being an asset to his community.

By coming here, he has more than likely demonstrated his anger and hatred for his customers, to the point where potential clients will tend to avoid him in the future.

By letting anger and hostility get the best of him, he has compounded his losses, instead of reducing them.

Problems occur in any business. It's how you choose to handle them that differentiates between a good businessman and a poor one.

It costs money to place a service truck and employee on a potential job. No doubt about that.

And, when you arrive to find the customer long gone, it's more than an annoyance. It's also a loss of revenue.

Now, the only thing left to debate is what to do about it.

Lunatic lock decided to exact revenge on the absent caller. The owner of that business took that revenge to the point of legal retributions and credit file statements.

Is this the behavior of a rational man? One who strives to integrate himself and his business into the community where he intends to do business? I think not.

Instead of trying to collect after the fact, I would strive to prevent this type of problem from occurring in the first place.

First, I would inform the customer of the charge while still on the phone. Further, I would explain that if they were able to solve the problem, to please call in and cancel. I would explain that failure to cancel the service call would leave them liable for a fee for the trip.

The customer would know in advance about the total fee. That would give them the opportunity to decide if they could afford it. Second, the customer would realize that there is a cost to driving away without cancelling. It would go a long way towards preventing this kind of problem.

This kind of behavior smacks of after-the-fact extortion. Yes, the customer was rude to just drive away without cancelling.

But, you don't go to this extent to try to collect. This man is reacting way beyond what a normal person is likely to do in this situation. Credit reports? Criminal charges? More like a nut than a responsible businessman who prides himself on being an asset to his community.

By coming here, he has more than likely demonstrated his anger and hatred for his customers, to the point where potential clients will tend to avoid him in the future.

By letting anger and hostility get the best of him, he has compounded his losses, instead of reducing them.

Problems occur in any business. It's how you choose to handle them that differentiates between a good businessman and a poor one.

It costs money to place a service truck and employee on a potential job. No doubt about that.

And, when you arrive to find the customer long gone, it's more than an annoyance. It's also a loss of revenue.

Now, the only thing left to debate is what to do about it.

Lunatic lock decided to exact revenge on the absent caller. The owner of that business took that revenge to the point of legal retributions and credit file statements.

Is this the behavior of a rational man? One who strives to integrate himself and his business into the community where he intends to do business? I think not.

Instead of trying to collect after the fact, I would strive to prevent this type of problem from occurring in the first place.

First, I would inform the customer of the charge while still on the phone. Further, I would explain that if they were able to solve the problem, to please call in and cancel. I would explain that failure to cancel the service call would leave them liable for a fee for the trip.

The customer would know in advance about the total fee. That would give them the opportunity to decide if they could afford it. Second, the customer would realize that there is a cost to driving away without cancelling. It would go a long way towards preventing this kind of problem.

This kind of behavior smacks of after-the-fact extortion. Yes, the customer was rude to just drive away without cancelling.

But, you don't go to this extent to try to collect. This man is reacting way beyond what a normal person is likely to do in this situation. Credit reports? Criminal charges? More like a nut than a responsible businessman who prides himself on being an asset to his community.

By coming here, he has more than likely demonstrated his anger and hatred for his customers, to the point where potential clients will tend to avoid him in the future.

By letting anger and hostility get the best of him, he has compounded his losses, instead of reducing them.

Problems occur in any business. It's how you choose to handle them that differentiates between a good businessman and a poor one.

It wasn't stated when this call came in.(Could have been right during dinner, after hours, before hours, or middle of the day) It was stated that he sent a truck (probably didn't go himself), which means that he has to pay the employee for his time.

I don't really think we should be that quick to judge this issue as we don't know all of the facts. I have called for help in the past and know I have taken people away from dinner and family in the evening.

Granted we don't know what the case was here, but, the person who made the trip still had to be paid. If it was during hours, it still took him away from the other things he had to do.

We all complain when we make a appt for the cable co., phone co., and they don't show. He did show and she left without cancelling, kind of rude don't you think? (Maybe not 60 dollars rude, but she should be responsible to pay something) I know I went of in many directions on this, but as the wife of an on call husband, I see his point.

Your response to this situation is off the deep end. Instead of moving forward with your business, you are spending hundreds of hours pursuing vendettas against a dozen people.

Maybe the reason you don't show up to get the jobs done on time is because you are spending all your time trying to get revenge against the last guy that refused your service.

Just how much money does your business expect to earn by posting your complaint and your endless responses? Do you really think that someone who needs a locksmith in your area will be inclined to call you after reading what you have posted here?

You need some serious psychiatric help.

I am amazed this guy has a business at all. I own a garage. If my people call a tow truck to haul something in, I expect it to be done in a reasonable amount of time. To me, that means if it's "in County" I better see it on my lot withing 1 hour. I had to call 3 companies once just to get a car pulled in.

The first wasn't answering the phone so I called a second. They said they'd get it "right away". After waiting nearly 4 hours, I called a 3rd. If all 3 showed up at the same time to get it, I'd still only owe ONE of them for the pull. The ONE who actually did the work. I now have a company that is reliable and pulls cars quickly for me. I guess it's true that "3rd time's the charm".

As for going to jail for owing money, wrong. Debtor's Prisons went out of style a long time ago. This "customer" owes you nothing. I was visiting my Uncle in a rest home a few weeks ago. A lady was stranded in the town. It's about 2 hours from my house so I knew nobody there. I called a local tow company to haul her van to her house, another hour away.

We sat there for nearly 2 hours waiting. Agagin, I wound up calling 3 companies. The original 2 calls yielded nothing. The 3rd company showed up. Using your brilliant thought process Locksmith, I owe all these other NO SHOWS money for doing nothing. You're a real piece of work.

How does damaging someone's credit make A-Action one red cent?

How does filing a theft charge make you any money?

Man, business must sure be hard for you guys when you need to go to this extent!

Perhaps, Phyllis should sue you for false advertising. Your not A-Action lock, you're Lunatic lock. And it looks like nothing is safe around you!

Thanks though. By coming here and posting your message, other potential customers will be able to see the problems you are creating for this woman. I'm sure they will decide to play it safe and avoid your company altogether.

Gee, if the trip alone costs $60, what would you have charged this woman for the full service?

Anyway, we all know now to avoid Lunatic lock and unsafe in Sevierville. Thanks for the warning!

to the people who have wrote that maybe its the customer service that is causing these people to get service else where in the meantime ive worked at a call center that dispatchs roadside services and bad service is by no means the case. say you broke down and called someone out they say they can be there in 20 min, you agree to the terms and while you are waiting a car pull up w/ a off duty mechanic you tell him what happened he say let me take a look and he is able to get you going which is the case 90% of the time in the road side assestance bussiness. yet you are so happy to be back on your way that you fail to stop and cancel the service you have requested. you think that ooh well theyll see ive gotten help when they arrive and theyll go home, well thats not the way it works when they arrive and find your not there they call the dispatcher who re checks the location w/ them and then they start looking for the veh because youve asked them to come help and they dont want to leave on the side of the road because thats bad customer service. they are wasteing time and money because you didnt think it would be a big deal that they would just figure it out. well if thats where your mine set is then id tell the to company to charge the customers goa fee
(gone on arrival) on top off there reg charge then people would start calling and canceling the service prior to leaving the scene and one more thing do you go to work and put in your 8 hrs + a day for free WHY SHOULD THEY

Homer, I guess that you really need to get down and study the law bud....

First off, locksmith services are NOT classed under auto repair shops, and YES, any amounts set for the trip charge are enforceable without a written contract, Of course we use other tools with our phone system along with caller ID to help provide evidence in court.

As for the ones we have listed, these are the ones that we are going after, they have cleared the collection process are are now back in our hands, a private party, so guess what, as long as we do not threaten harm to these deadbeats, the FDCPA does not apply. I used to do collections as well and I know the rules. If lawsuits are forthcoming, great, I can deal with it, wonder if they can deal with the counter-suits that will follow.

If you would take the time, you would find that there are active laws against law enforcement unlocking cars.... its called "Competing against Private Interprise" and they can and are being sued for this. That is why so many departments are stopping unlocking cars. They are just Law Enforcement, not locksmiths or plumbers and so on. You can look up the law at: FindLaw.com

As for taking people to small claims court, I ask the question WHY ?, small claims cost money and is a waste of time and you still may not collect, filing charges for Theft of Service's is much better. It cost us nothing to file and the judge will order the person to pay as a condition of the judgement. We have DONE it a number of times with 100% success. Below, I have included Tennessee's law on "Theft of Service's".....

T.P.I. -- CRIM. 11.02
THEFT OF SERVICES
Any person who commits the offense of theft of services is guilty of a crime.
For you to find the defendant guilty of this offense, the state must have proven beyond a reasonable doubt the existence of the following essential elements:1
[Part A:

(1) that the defendant obtained services;
and

(2) that these services were obtained either by deception, fraud, coercion, false pretense or by any other means to avoid payment for these
services; and

(3) that the defendant acted intentionally.]
or

[Part B:
(1) that the defendant had control over the disposition of services to others; and

(2) that the defendant diverted those services to [his] [her] own benefit or to the benefit of another not entitled thereto; and

(3) that the defendant acted knowingly.]
or

[Part C:
(1) that the defendant absconded from an establishment where compensation for services is ordinarily paid immediately upon the rendering of these services; and

(2) that the defendant absconded without payment or a bona fide offer to pay; and

(3) that the defendant acted knowingly.]
"Obtain" means to secure the performance of service.2

"Services" includes [labor] [skill] [professional service] [transportation] [telephone] [mail] [gas] [electricity] [steam] [water] [cable TV] [other public services] [accommodations in hotels, restaurants or elsewhere] [admissions to exhibitions] [use of vehicles or other movable property].3

"Deception": occurs when a person knowingly:
[(a) creates or reinforces a false impression by words or conduct, including false impressions of fact, law, value or intention or other state of mind that the person does not believe to be true;] or

[(b) prevents another from acquiring information which would likely affect the other's judgment in the transaction;] or

[(c) fails to correct a false impression of law or fact the person knows to be
false and (i) the person created or (ii) knows is likely to influence another;] or

[(d) fails to disclose a lien, security interest, adverse claim or other legal impediment to the enjoyment of the property, whether the impediment
is or is not valid, or is or is not a matter of public record;] or

[(e) employs any other scheme to defraud;] or

[(f) promises performance which at the time the person knew he or she did not have the ability to perform or which the person did not intend to perform or knew would not be performed, except mere failure to perform is insufficient to establish that the person did not intend to perform or knew the promise would not be performed.

Promising performance includes issuing a check or similar sight order for the payment of money or use of a credit or debit card when the person knows the check, sight order, or credit or debit slip will not be honored for any reason].4
Deception does not include falsity as to matters having no pecuniary significance or puffing by statements unlikely to deceive ordinary persons in the group addressed.5
"Fraud" is defined as the term is used in normal conversation and includes, but is not limited to, deceit, trickery, misrepresentation and subterfuge.6
"Coercion" means a threat, however communicated, to:
[(a) commit any offense;] or

[(b) wrongfully accuse any person of any offense;] or

[(c) expose any person to hatred, contempt or ridicule;] or

[(d) harm the credit or business repute of any person;] or

[(e) take or withhold action as a public servant or cause a public servant to take or withhold action].

7 "False pretense" means a false representation of an existing fact whether by oral or written words or conduct, calculated to deceive, intended to deceive, and does in fact deceive, whereby one person obtains services from another without compensation.8
"Intentionally" means that a person acts intentionally with respect to the nature of the conduct or to a result of the conduct when it is the person's conscious objective or desire to engage in the conduct or cause the result.9
["Knowingly" means that a person acts knowingly with respect to the conduct or to circumstances surrounding the conduct when the person is aware of the nature of the conduct or that the circumstances exist. A person acts knowingly with respect to a result of the person's conduct when the person is aware that the conduct is reasonably certain to cause the result.]10
[The requirement of "knowingly" is also established if it is shown that the defendant acted intentionally].11
"Bona fide" means in or with good faith; honestly, openly, and sincerely; without deceit or fraud.12
[Under Part C, establishments shall include, but not be limited to, hotels, motels, and restaurants].13
[The trial judge should now instruct the jury with respect to fixing the value of the services obtained. See T.P.I. -- CRIM. 11.03.]
FOOTNOTES
1. Tenn. Code Ann. 39-14-104.
2. Tenn. Code Ann. 39-11-106(a)(24)(A)(ii).
3. Tenn. Code Ann. 39-11-106(a)(34).
4. Tenn. Code Ann. 39-11-106(a)(6)(A).
5. Tenn. Code Ann. 39-11-106(a)(6)(B).
6. Tenn. Code Ann. 39-11-106(a)(13).
7. Tenn. Code Ann. 39-11-106(a)(3).
8. Black's Law Dictionary (5th Ed. 1979).
9. Tenn. Code Ann. 39-11-106(a)(18).
10. Tenn. Code Ann. 39-11-106(a)(20).
11. Tenn. Code Ann. 39-11-301(a)(2).
12. Black's Law Dictionary (5th Ed. 1979).
13. Tenn. Code Ann. 39-14-104(3).
COMMENTS

1. Theft of services is graded identically to theft of property. See the comment to T.P.I. -- CRIM. 11.01 (Theft of Property).
2. "Claim of Right" may be asserted as an affirmative defense to this offense under Tenn. Code Ann. 39-14-107. If properly raised as a defense, the trial judge should utilize T.P.I. -- CRIM. 40.13, which appears in the "Defenses" chapter.

Now, if you will read, our services rendered were in part, the Trip Charge, "securing the performance of service", the charge to just arrive at that persons location, nothing else. When that person left without calling us back to cancel, they "absconded" with the payment that was due upon our arrival, therefore committing Fraud...

So, YES you can be put in jail and have a record for owing money... Study the LAW before you shoot off your mouth...

Have a Good Day !

In this state, as most, public safety officers are charged with the duty to assist stranded motorists to the best of their ability. The fact that your local police department actually helps these people with lock-outs is commendable, not to mention being the proximate cause of your loss of business. It is not the fault of the motorist the officer assisted them, nor is it their responsibility to pay for services NOT rendered.

I suggest you contact your local town council and see if you can get a law passed preventing police from assisting motorists to ensure your competition is lessened.

Additionally, auto repair services for over $25 estimated cost require a WRITTEN and SIGNED estimate or there is no enforceable contract. But, you already knew that, otherwise you would file in small claims court and win, but you don't because you know your un-written contract is unenforceable on its face.

Businesses like yours give the tourist areas of Pigeon Forge and Dollyland a very bad name, and I'm ashamed you call my state your home.

First of all, I'll restate my contention that communication and poor response time(or lack therof)is the major problem here...you state in your rebuttal that you handle most calls in 35 to 45 minutes...but do you actually tell the customer that? I suspect that like many businesses you tell the customer that you will get there as soon as possible. Each customers perception of that statement will of course be different. Some will expect service in 10-15 minutes...others will wait for 25-30 minutes or perhaps even longer. If the customer were given an accurate potential response time then that customer could make the determination as to whether or not to have you dispatch your tech. Saves the customer time...saves you time and expenses. Everybody is happy...right?

It also seems that you do not realize the hassle one goes through in a lockout situation...perhaps you have never had the experience. Perhaps some of these customers had locked a small child in their vehicle...not exactly a situation in which the customer will want(or can) to wait 35-45 minutes or longer. Given the same set of circumstances...I myself would take advantage of any other help that came along as well. Do I really believe that once you dispatched your tech that you would actually waive the trip fee if a customer called you to cancel service while the tech was on the way to their location? Not at all...I believe that you would tell me and any other customer in that situation that you would expect to be paid for the trip irregardless of whether you provided service or not. Once again...communication is the key here...be HONEST and UP-FRONT with your customers and you will save yourself a lot of hassle.

In any business serving the public you will incur expenses for situations like these...it's called the cost of doing business. In my current position I am responsible for a $4 million dollar business...we too have customers that don't pay us...everyone does...get over it...!!! I totaled up the entire amounts listed in each of your complaints and it comes to less than $600.00!!! Either you have a very small business (with little or no cash flow) or you are making mountains out of molehills...If you have all the business that you state then $600.00 is not going to put you out of business.

As for your statements about costs...since when is it free to bill someone? You have your time (or your billing clerks), postage and paper costs, etc. No ones time is free...

You are right about collection agencies...they don't get paid unless they collect...but neither do you...!!! Besides...there is still the time needed to prepare the files for transmittal to the agency and your time following up on the accounts you have listed with them. Once again...NOT free...

I don't know about Tennessee, but here in Utah a sheriff, constable, or other court officer must serve legal papers. These folks don't work for free...Small claims courts also have filing fees. In addition, you must take time away from your business to appear at these hearings to state your claims...Once again...NOT free...

And yes...you do get to write off bad debt...but if you collect it down the road...it once again becomes INCOME...and the IRS will expect you to pay income taxes on it...but if you spend $2000.00 to collect $600.00 you are now paying taxes on top of a $1400.00 loss...!!!

Hmmm...so let's look at this rationally..these customers owe you $600.00...you will spend a heck of a lot more than that to try and collect it than you would if you just wrote it off and forgot about it...seems like a huge waste of time here...a case of jumping over dollars to pick up pennies...!!!

In closing...I'll say it again...you will do far more damage to your business by posting these customers personal information (I see lawsuit potential here) as others will see your vindictiveness for what it is and will spread the word about your company.

Good Luck...!!!

First, everyone should look at the invoice dates, they spread out, which would mean that all of the customers that called for our service in the mean time were very happy...... Yes, we have collected on a few of these DEADBEATS, but none of the ones listed. Over the past 3 years, we have only had 12 such cases as these. That has cost us ALOT of money and we want it back.....

Let me point out a few things..... In most states, including Tennessee, verbal agreements are legal contracts. When you pick up a phone and call a service business and request service to a certain location which will require that business to provide a vehicle to travel to your location and you provide your name and other information, you have just ENTERED into a LEGAL CONTRACT !!! No, we do not have to point out anything about you being charged if your not there, the customer is 100% responsible once he or she AGREES to the service and the amount. Yes we could charge them for the entire service if we wanted to and not just the trip charge.

Now if you want out of that contract, all you have to do is call that business back before they arrive and CANCEL ..... thats it. But once that service vehicle arrives as you requested, you are now committed to pay for the "Trip Charge". If you can spend 50 cents to get into that contract, 50 more can get you out. All of these problems are the fault of the customer from start to finish, and here's how......

1) That person should have been more RESPONSIBLE, paying ATTENTION and not locked their keys in the car to begain with ! But we're only human.....

2) That person took the time out to CALL US and ask for our help in solving this problem.

3) That person was either in such a big hurry or just wanted to crap out on the service tech before he got there, so they find another means to unlock the car and most of the time a FREE one at that. What ever happened to "Paying for your mistakes" ?

4) That person should have done the right thing and called the service back and cancelled the call, but instead caused that service company to bare an out-of-pocket EXPENSE......
Tell me when did vehicles, gas, oil and the tech's time become FREE ? .... In a sinse, you could say that THAT PERSON stole our money from us.... after all they spent it....

See the key word.... "That Person" !!!!!

Some point out about response time..... we handle all calls in the order that are received and the order of emergency. We are very good at what we do, so yes we are very busy as well. No, we're not just setting around just waiting for you to call us, no we're not going to drop what we're currently working on just to be unfair and move you to the top of the list and no, we're not going to race with another service just to see who gets there first. Most calls of a lock out nature can be handled within 35 to 45 minutes, if for some reason your in a BIG hurry or just can't WAIT that long, then do not ask us for service and CALL someone else, but most likely you'll get the same story. Now most of the people that complain about us going after these deadbeats are either the same type of person that "That Person" is, who thinks that the whole world should stop for them, or maybe that they are not in BUSINESS and have to bare the cost of running one, so of course it easy for them to cut us down cause you either have NO idea what it takes to run a GOOD business or your a cheater too....

One pointed out that it would cost thousands of dollars to collect $45..... once again, someone who has no idea how the system works..... so far, it has cost us NOTHING... ZERO dollars..... maybe alitte time, but so what. Here is how it's cost us nothing:

1) We handle all of our own billing. $0

2) The collection agency only gets paid if they collect. $0

3) No payment is required to file charges or a issue a warrent. $0

So, where are these thousands of dollars ? One even stated that he would obtain a credit card number before dispatch, I should point out that ALL credit card companies will allow their customer to "Charge Back" any charges
that they do not agree with, so where is the secure payment here ?

Some stated that these reports would cause us loss of business, well, if the only people that are going to call us are cheaters and deadbeats, then don't call us... great, we don't want them to call. Besides, we have plenty of honest, business people we do work for now and will last us for a very long time....

An all out Riot.....well it works great for us, cause "I DON"T CARE" how you feel about it, it's not your money. But how it works great for us is... We did what we stated we were going to do, we sent out the bill and made calls to collect, turned them over to collections, which made more calls to collect and placed the bill against that person's credit for 7 years, then we issue a warrent for their arrest, and put that person in jail, only to have a judge make them pay us anyway....... and you know whats best of all......

We get to cause "THAT PERSON" all of this trouble and we get to "WRITE" the whole thing OFF !!!

Have a Good Day !

First, everyone should look at the invoice dates, they spread out, which would mean that all of the customers that called for our service in the mean time were very happy...... Yes, we have collected on a few of these DEADBEATS, but none of the ones listed. Over the past 3 years, we have only had 12 such cases as these. That has cost us ALOT of money and we want it back.....

Let me point out a few things..... In most states, including Tennessee, verbal agreements are legal contracts. When you pick up a phone and call a service business and request service to a certain location which will require that business to provide a vehicle to travel to your location and you provide your name and other information, you have just ENTERED into a LEGAL CONTRACT !!! No, we do not have to point out anything about you being charged if your not there, the customer is 100% responsible once he or she AGREES to the service and the amount. Yes we could charge them for the entire service if we wanted to and not just the trip charge.

Now if you want out of that contract, all you have to do is call that business back before they arrive and CANCEL ..... thats it. But once that service vehicle arrives as you requested, you are now committed to pay for the "Trip Charge". If you can spend 50 cents to get into that contract, 50 more can get you out. All of these problems are the fault of the customer from start to finish, and here's how......

1) That person should have been more RESPONSIBLE, paying ATTENTION and not locked their keys in the car to begain with ! But we're only human.....

2) That person took the time out to CALL US and ask for our help in solving this problem.

3) That person was either in such a big hurry or just wanted to crap out on the service tech before he got there, so they find another means to unlock the car and most of the time a FREE one at that. What ever happened to "Paying for your mistakes" ?

4) That person should have done the right thing and called the service back and cancelled the call, but instead caused that service company to bare an out-of-pocket EXPENSE......
Tell me when did vehicles, gas, oil and the tech's time become FREE ? .... In a sinse, you could say that THAT PERSON stole our money from us.... after all they spent it....

See the key word.... "That Person" !!!!!

Some point out about response time..... we handle all calls in the order that are received and the order of emergency. We are very good at what we do, so yes we are very busy as well. No, we're not just setting around just waiting for you to call us, no we're not going to drop what we're currently working on just to be unfair and move you to the top of the list and no, we're not going to race with another service just to see who gets there first. Most calls of a lock out nature can be handled within 35 to 45 minutes, if for some reason your in a BIG hurry or just can't WAIT that long, then do not ask us for service and CALL someone else, but most likely you'll get the same story. Now most of the people that complain about us going after these deadbeats are either the same type of person that "That Person" is, who thinks that the whole world should stop for them, or maybe that they are not in BUSINESS and have to bare the cost of running one, so of course it easy for them to cut us down cause you either have NO idea what it takes to run a GOOD business or your a cheater too....

One pointed out that it would cost thousands of dollars to collect $45..... once again, someone who has no idea how the system works..... so far, it has cost us NOTHING... ZERO dollars..... maybe alitte time, but so what. Here is how it's cost us nothing:

1) We handle all of our own billing. $0

2) The collection agency only gets paid if they collect. $0

3) No payment is required to file charges or a issue a warrent. $0

So, where are these thousands of dollars ? One even stated that he would obtain a credit card number before dispatch, I should point out that ALL credit card companies will allow their customer to "Charge Back" any charges
that they do not agree with, so where is the secure payment here ?

Some stated that these reports would cause us loss of business, well, if the only people that are going to call us are cheaters and deadbeats, then don't call us... great, we don't want them to call. Besides, we have plenty of honest, business people we do work for now and will last us for a very long time....

An all out Riot.....well it works great for us, cause "I DON"T CARE" how you feel about it, it's not your money. But how it works great for us is... We did what we stated we were going to do, we sent out the bill and made calls to collect, turned them over to collections, which made more calls to collect and placed the bill against that person's credit for 7 years, then we issue a warrent for their arrest, and put that person in jail, only to have a judge make them pay us anyway....... and you know whats best of all......

We get to cause "THAT PERSON" all of this trouble and we get to "WRITE" the whole thing OFF !!!

Have a Good Day !

First, everyone should look at the invoice dates, they spread out, which would mean that all of the customers that called for our service in the mean time were very happy...... Yes, we have collected on a few of these DEADBEATS, but none of the ones listed. Over the past 3 years, we have only had 12 such cases as these. That has cost us ALOT of money and we want it back.....

Let me point out a few things..... In most states, including Tennessee, verbal agreements are legal contracts. When you pick up a phone and call a service business and request service to a certain location which will require that business to provide a vehicle to travel to your location and you provide your name and other information, you have just ENTERED into a LEGAL CONTRACT !!! No, we do not have to point out anything about you being charged if your not there, the customer is 100% responsible once he or she AGREES to the service and the amount. Yes we could charge them for the entire service if we wanted to and not just the trip charge.

Now if you want out of that contract, all you have to do is call that business back before they arrive and CANCEL ..... thats it. But once that service vehicle arrives as you requested, you are now committed to pay for the "Trip Charge". If you can spend 50 cents to get into that contract, 50 more can get you out. All of these problems are the fault of the customer from start to finish, and here's how......

1) That person should have been more RESPONSIBLE, paying ATTENTION and not locked their keys in the car to begain with ! But we're only human.....

2) That person took the time out to CALL US and ask for our help in solving this problem.

3) That person was either in such a big hurry or just wanted to crap out on the service tech before he got there, so they find another means to unlock the car and most of the time a FREE one at that. What ever happened to "Paying for your mistakes" ?

4) That person should have done the right thing and called the service back and cancelled the call, but instead caused that service company to bare an out-of-pocket EXPENSE......
Tell me when did vehicles, gas, oil and the tech's time become FREE ? .... In a sinse, you could say that THAT PERSON stole our money from us.... after all they spent it....

See the key word.... "That Person" !!!!!

Some point out about response time..... we handle all calls in the order that are received and the order of emergency. We are very good at what we do, so yes we are very busy as well. No, we're not just setting around just waiting for you to call us, no we're not going to drop what we're currently working on just to be unfair and move you to the top of the list and no, we're not going to race with another service just to see who gets there first. Most calls of a lock out nature can be handled within 35 to 45 minutes, if for some reason your in a BIG hurry or just can't WAIT that long, then do not ask us for service and CALL someone else, but most likely you'll get the same story. Now most of the people that complain about us going after these deadbeats are either the same type of person that "That Person" is, who thinks that the whole world should stop for them, or maybe that they are not in BUSINESS and have to bare the cost of running one, so of course it easy for them to cut us down cause you either have NO idea what it takes to run a GOOD business or your a cheater too....

One pointed out that it would cost thousands of dollars to collect $45..... once again, someone who has no idea how the system works..... so far, it has cost us NOTHING... ZERO dollars..... maybe alitte time, but so what. Here is how it's cost us nothing:

1) We handle all of our own billing. $0

2) The collection agency only gets paid if they collect. $0

3) No payment is required to file charges or a issue a warrent. $0

So, where are these thousands of dollars ? One even stated that he would obtain a credit card number before dispatch, I should point out that ALL credit card companies will allow their customer to "Charge Back" any charges
that they do not agree with, so where is the secure payment here ?

Some stated that these reports would cause us loss of business, well, if the only people that are going to call us are cheaters and deadbeats, then don't call us... great, we don't want them to call. Besides, we have plenty of honest, business people we do work for now and will last us for a very long time....

An all out Riot.....well it works great for us, cause "I DON"T CARE" how you feel about it, it's not your money. But how it works great for us is... We did what we stated we were going to do, we sent out the bill and made calls to collect, turned them over to collections, which made more calls to collect and placed the bill against that person's credit for 7 years, then we issue a warrent for their arrest, and put that person in jail, only to have a judge make them pay us anyway....... and you know whats best of all......

We get to cause "THAT PERSON" all of this trouble and we get to "WRITE" the whole thing OFF !!!

Have a Good Day !

First, everyone should look at the invoice dates, they spread out, which would mean that all of the customers that called for our service in the mean time were very happy...... Yes, we have collected on a few of these DEADBEATS, but none of the ones listed. Over the past 3 years, we have only had 12 such cases as these. That has cost us ALOT of money and we want it back.....

Let me point out a few things..... In most states, including Tennessee, verbal agreements are legal contracts. When you pick up a phone and call a service business and request service to a certain location which will require that business to provide a vehicle to travel to your location and you provide your name and other information, you have just ENTERED into a LEGAL CONTRACT !!! No, we do not have to point out anything about you being charged if your not there, the customer is 100% responsible once he or she AGREES to the service and the amount. Yes we could charge them for the entire service if we wanted to and not just the trip charge.

Now if you want out of that contract, all you have to do is call that business back before they arrive and CANCEL ..... thats it. But once that service vehicle arrives as you requested, you are now committed to pay for the "Trip Charge". If you can spend 50 cents to get into that contract, 50 more can get you out. All of these problems are the fault of the customer from start to finish, and here's how......

1) That person should have been more RESPONSIBLE, paying ATTENTION and not locked their keys in the car to begain with ! But we're only human.....

2) That person took the time out to CALL US and ask for our help in solving this problem.

3) That person was either in such a big hurry or just wanted to crap out on the service tech before he got there, so they find another means to unlock the car and most of the time a FREE one at that. What ever happened to "Paying for your mistakes" ?

4) That person should have done the right thing and called the service back and cancelled the call, but instead caused that service company to bare an out-of-pocket EXPENSE......
Tell me when did vehicles, gas, oil and the tech's time become FREE ? .... In a sinse, you could say that THAT PERSON stole our money from us.... after all they spent it....

See the key word.... "That Person" !!!!!

Some point out about response time..... we handle all calls in the order that are received and the order of emergency. We are very good at what we do, so yes we are very busy as well. No, we're not just setting around just waiting for you to call us, no we're not going to drop what we're currently working on just to be unfair and move you to the top of the list and no, we're not going to race with another service just to see who gets there first. Most calls of a lock out nature can be handled within 35 to 45 minutes, if for some reason your in a BIG hurry or just can't WAIT that long, then do not ask us for service and CALL someone else, but most likely you'll get the same story. Now most of the people that complain about us going after these deadbeats are either the same type of person that "That Person" is, who thinks that the whole world should stop for them, or maybe that they are not in BUSINESS and have to bare the cost of running one, so of course it easy for them to cut us down cause you either have NO idea what it takes to run a GOOD business or your a cheater too....

One pointed out that it would cost thousands of dollars to collect $45..... once again, someone who has no idea how the system works..... so far, it has cost us NOTHING... ZERO dollars..... maybe alitte time, but so what. Here is how it's cost us nothing:

1) We handle all of our own billing. $0

2) The collection agency only gets paid if they collect. $0

3) No payment is required to file charges or a issue a warrent. $0

So, where are these thousands of dollars ? One even stated that he would obtain a credit card number before dispatch, I should point out that ALL credit card companies will allow their customer to "Charge Back" any charges
that they do not agree with, so where is the secure payment here ?

Some stated that these reports would cause us loss of business, well, if the only people that are going to call us are cheaters and deadbeats, then don't call us... great, we don't want them to call. Besides, we have plenty of honest, business people we do work for now and will last us for a very long time....

An all out Riot.....well it works great for us, cause "I DON"T CARE" how you feel about it, it's not your money. But how it works great for us is... We did what we stated we were going to do, we sent out the bill and made calls to collect, turned them over to collections, which made more calls to collect and placed the bill against that person's credit for 7 years, then we issue a warrent for their arrest, and put that person in jail, only to have a judge make them pay us anyway....... and you know whats best of all......

We get to cause "THAT PERSON" all of this trouble and we get to "WRITE" the whole thing OFF !!!

Have a Good Day !

I see one common thread in your reports here ...

In each of your cries about "deadbeat customers" -- you are upset because the stranded motorist had someone else open their car before you arrived to the scene.

Did it ever occur to you that perhaps you need to improve your customer service and arrive on-scene in a prompt manner? If the stranded motorists continue getting rescued by a secondary source, then perhaps you are way too slow in responding to the call. What do you expect the stranded motorist to do .... WAIT for you to get there, IF you get there at all?

The motorist owes you NOTHING.

I see one common thread in your reports here ...

In each of your cries about "deadbeat customers" -- you are upset because the stranded motorist had someone else open their car before you arrived to the scene.

Did it ever occur to you that perhaps you need to improve your customer service and arrive on-scene in a prompt manner? If the stranded motorists continue getting rescued by a secondary source, then perhaps you are way too slow in responding to the call. What do you expect the stranded motorist to do .... WAIT for you to get there, IF you get there at all?

The motorist owes you NOTHING.