Planearts or Modelbuffs Was promised the best, received the worst! Stay away from Planearts aka Modelbuffs Angeles City, the Philipines Internet

I am delighted to report that this customer had made yet another kind referral for our company as follows (for the BD-700 below):-

Dear Planearts,

I hope you are well as it has been 2 years since you made 2 Custom G-200 models for me (VP-CEK).

A friend informed me that you made him a custom BD-700 model (Global Express "B-LRH")!

Please advise if you have this stock available for sale, with price for 2 models including delivery to Hong Kong?

Regards 

 I wish to add to my earlier complaint about Planearts as it seems my last comments were not published here. Adrian, the Director of Planearts and I came to a very ammicable outcome and he was kind enough to make a new model for me. The quality and workmanship exceeded my expectations. For this I am greatful. As I have had other models made previously, and to a high standard, I am very pleased to say I would be happy to not only recommend Planearts workmanship to others but also happy to use them again in the future.

I have only just been made aware (as at 30 November 2015)  that the complaint had not been removed as was offered by the buyer and complainant.  There follows the email communications that show the buyer was satisfied on how the matter was dealt with.  I am delighted also that we are able to show how we value our customers and how we operate with 100% honesty and integrity.  The buyers full name and email address has been removed to comply with the terms and condions of Ripped Off Report.  Attached are images of the model that the customer was delighted with.

Adrian

From: planearts [mailto: 
Sent: Friday, 5 September 2014 1:04 PM
To: 'Peter ' 
Subject: RE: 485-14WM-SHIPPED

Hi Peter 

Once again – most appreciated.  I’m so happy that we could get your trust back!

Have a good weekend.

Regards

Adrian

From: Peter - Tuen Mun

Sent: Friday, September 5, 2014 6:19 AM
To: planearts
Subject: Re: 485-14WM-SHIPPED

HI Adrian, 

I have reposted the update so please check. 

Also, as you suggested, I have gone to the 'Contact us' link and have asked that the original review be deleted. 

Will keep you posted with their reply.

Rgds

Peter 

From: Peter Tuen Mun

Sent: Wednesday, September 3, 2014 12:58 PM
To: planearts
Subject: Re: 485-14WM-SHIPPED

Hi Adrian,

Thanks, I however I assure you that I did not write anything on Scam org. Never heard of it.

I will log onto the other one and delete or at least amend my previous (if it cant be deleted.

Thanks again and, yes I am happy to use and recommend Planearts in the future. Again Im sorry it all turned out like this

Rgds

Peter

On Wednesday, 3 September 2014, 10:28, planearts wrote:

Hi Peter

Thank you very much for your below email and your kind and accurate words.

I am very happy that we were finally able to satisfy you.  At the end of the day that is out true mission.

I would of course be very grateful if you can preferably delete the posts you have made or if deletion is not possible that you can simply say that we together found a way to work things out.  I am not sure what posts you made but apart from Rippedoffreports I did see a post on Scamorg?

I hope of course that you will come back to us in the future.

Regards

Adrian

From: Peter - Tuen Mun

Sent: Wednesday, September 3, 2014 10:09 AM

To: PlaneArts Customer Service
Subject: Re: 485-14WM-SHIPPED 

Dear Adrian, 

I received the model yesterday and I'd just like to say that it was very nicely made. 

It's unfortunate that I needed to go down the road that I did but as you must understand, these models are trophies in people's careers, they sit on display for many years as my other 2 are. I really dont want to patronise at all but dont forget, there is your company details on the sticker beneath. 

I am very pleased that it all turned out well in the end. As I have said, I am happy to go forward and delete my post as well as comment favorably in the future. 

Regards 

Peter