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Report: #387629

Complaint Review: Polly Badt - Body Rehab Center - Malibu California

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  • Reported By: santa monica California
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  • Polly Badt - Body Rehab Center 22917 Pacific Coast Hwy #220 Malibu, California U.S.A.

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Polly Badt owner of Body Rehab Center (physical therapy) overcharges her clients and refuses to credit your account when confronted. Physical therapists charge in 15 minute increments also known as (1) unit. My treatments were 45 minutes and she is charging 75 minutes to my insurance company and me resulting in an overcharge of 30 minutes.

Every Medical Provider has a negotiated contract rate with all health insurance companies Example: Standard rate $175, Insurance rate $125 savings of $50. Every insurance company issues an Explanation of Benefits document to your Medical Provider and yourself. It is imperative that you compare your EOB with your billing statement. The EOB explains exactly how much the Medical Provider is to be paid which is the contracted rate. Another type of overcharge is if the Medical Provider charges you the $50 difference after your insurance company pays $125. It is the obligation of the Medical Provider to charge and collect the contracted rate of $125 ONLY.

I have a deductible with my insurance of $1,000 and Ms. Badt was charging me the full rate of $175 and not the contracted rate of $125 as required by my insurance company. An overcharge of $50 per treatment.

Every time your insurance pays a claim, it is deducted from your lifetime benefits. Example: Lifetime Maximum $500,000 and the medical claim is for $2,000. Your lifetime benefit is now decreased $2,000 to $498,000. In my case, my insurance company was paying the 75 minute rate instead of the 45 minute rate, resulting in a decrease to my lifetime maximum. It doesn't sound like a lot but it adds up and can cause future medical costs.

If your Medical Provider refuses to abide by the Insurance rates, contact your Insurance Company and file a claim. This is what I had to do and I have spoken to several other clients of Body Rehab who were charged the same way I was. They are filing complaints also. The above examples also apply to Medicare.

Again, file a complaint with your Insuance Company, The Physical Therapy Board and/or Medicare.

santa monica, California

This report was posted on Ripoff Report on 11/03/2008 05:52 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#3 General Comment

Polly Badt, Body Rehab Center

AUTHOR: Tony - (United States of America)

POSTED: Thursday, February 07, 2013

The remarks that Shron? wrote are vindictuve and not true.  I have known Ms. Badt for many years along with many people and know she is honest and would never over charge any one or any insurance co.  She is a kind, giving, helpful and supportive woman.   Most of her customers are repete or referrals.  If she was anything but 100% ethical she wouldn't have the large client base she has.  Please read between the lines of what Shron said and consider the source.  Nothing she said can be varified.  Call any Malibu doctor and ask for their comments.
Tony, Topanga

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#2 General Comment


AUTHOR: anonnomious - (United States of America)

POSTED: Sunday, July 17, 2011

I received an email that a response had been posted as to my rip off report filed in 2008.  Actually I had forgotten about it.  Out of curiosity I researched rip off reports website only to learn that there are numerous negative reports. 

What I have reported is true and correct.  I have all the documents to prove this.  Perhaps if Polly were honest and ethical, there would not be this many reports against her.

As to your comment ask BBB, well I just read a rip off report where Polly removed a complaint recently.      

Also, how is expecting Polly to be honest and to repay the people she overcharged a vendetta?

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#1 Consumer Comment

don't believe this report. someone has a personal vendetta going on here.

AUTHOR: local - (USA)

POSTED: Sunday, June 26, 2011

body rehab center is a great place, and polly badt is a wonderful, ethical therapist and business owner. ask the doctors and bbb in malibu.

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