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Ripoff Report | PREMIUM WHITE Review - Aurora, Internet
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Report: #529145

Complaint Review: PREMIUM WHITE - Aurora Internet

  • Submitted:
  • Updated:
  • Reported By: Sue — Australia Other Australia
  • Author Not Confirmed What's this?
  • Why?
  • PREMIUM WHITE Internet United States of America

PREMIUM WHITE PremWhite Rip Off Company and liars! Signed up for free trial at cost of $2.95 postage and had AUD$176.38 charged to my credit card. Contacted company by phone and blog and received same answer. "Not us" the Aurora, Internet

*UPDATE Employee: Hello,

*UPDATE Employee: Hello,

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Rip Off!  Liars!  Signed up for free trial of their teeth whitening product for fee of $2.95 postage and have been charged AUD$176.38!  Rang 1800 number and spoke to them on blog and they say "not us"!  How can this be when I applied through THEIR website.  Say they have no record of order and ask for order number to verify.  At no point does their website supply an order number.  Charged on credit card as "PREMWHITE 877-241-2495".   Police have been notified.

This report was posted on Ripoff Report on 11/26/2009 04:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/premium-white/internet/premium-white-premwhite-rip-off-company-and-liars-signed-up-for-free-trial-at-cost-of-2-529145. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
2Consumer
0Employee/Owner

#2 UPDATE Employee

Hello,

AUTHOR: brenda.hawks - (United States of America)

POSTED: Wednesday, December 09, 2009

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-528-6214 or visit our 24/7 live help at http://www.premiumwhiteultra.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

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#1 UPDATE Employee

Hello,

AUTHOR: LindaCossitt - (United States of America)

POSTED: Thursday, December 03, 2009

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-528-6214 or visit our 24/7 live help at http://www.premiumwhiteultra.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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