Complaint Review: Priceline - Internet
- Priceline Internet United States of America
- Phone:
- Web: www.priceline.com
- Category: Hotel
Priceline Priceline Hotels Business Logic defies logic Internet
*Author of original report: Full refund offered by Priceline
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My issue with Priceline is that on their website when I did a search to book a hotel for London, in Ontario, Canada it will switch the location without any warning. The list would show up correctly and it presented me with three tabs, the first two tabs will show the correct information however when switching to the Best Deal tab it automatically switches to London, UK. Unfortunately at the time I did not realize that it has switch on me and it found a match for London, UK. You can imagine my desperation, I contacted CS but they only offered me a cancellation option for 127 dollars which is the same price as the hotel itself. CS wen't on to say that they would send me an email and allow me to try again (not in a million years) and if I get a successfull booking they would wave the 127 dollars but charge me a 25 dollar flat fee. When I pointed out the business logic error on their website there was no acknoledgement or apology that the website is not working correctly.
Amazing that this is not the first time that this has happened to someone and the website owners have still not fixed it. Makes you wonder.
This report was posted on Ripoff Report on 07/13/2011 05:21 PM and is a permanent record located here: https://www.ripoffreport.com/reports/priceline/internet/priceline-priceline-hotels-business-logic-defies-logic-internet-752583. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Full refund offered by Priceline
AUTHOR: LetItRain - (Canada)
SUBMITTED: Thursday, July 14, 2011
Before posting this report I contacted a member of the press that had dealt with another issue with Priceline where the consumer had no luck with the company. After his involvement Priceline acknoledged that there was an issue with their website and stated that their technical department is working on a solution and that because the issue was reproducible they will grant a full refund to my account. Pity that I had to resort to this but at least it is sorted out.
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