Priceline Priceline rated a run down hotel with bugs at 4 stars Scottsdale Arizona Internet

I booked this hotel through Priceline for my one year wedding anniversary and was really happy to have gotten a “4 star hotel” for
$100 a night. Unfortunately, after researching reviews on this hotel I found that google reviews, yelp and trip advisor had this hotel listed
as a 3 star hotel with many recent reviews mentioning bugs in the hotel. I immediately had a small panic attack and tried to cancel or
move my hotel stay to another hotel. I am terrified of bugs and did not want this incorrectly rated hotel to ruin my special day. I
contacted priceline who placed me on hold and when they came back on the line said they called the hotel to verify they did not have bugs.
When I said that wasn’t good enough they said tough luck and there’s nothing they can do. I then tried to get another – more understanding-
representative on the line but was told the same thing. I asked to speak to a manager but was told there was not one available. I then
went online and search for a corporate email I could write and explain the situation. I was literally terrified of staying at this hotel and
thought if I could just reach out to someone with the power to move me to another hotel or research the error in their rating system that I
could find a resolution. The day after I sent the email to corporate I received this response :

“We can understand your concern if you have discovered bad reviews for your hotel. Everyone has a different experience and it is very likely
that your experience could be entirely positive. We have researched to find that this hotel has a guest satisfaction rating of 7.3/10 and does
meet our expectations for the star rating selected on our website.”

Since when is a 73% a 4 star? I would assume that 80% or above would mean 4 stars.

Anyway, I stayed at the hotel and paid an additional $50 when we checked in to upgrade to the suite in hopes that the room would be
nicer (ie bug free). When we checked in the room was a little dated and there was a flying insect in the room but all in all it seemed
decent – not 4 stars – but doable since we weren’t going to be in the room much anyway and didn’t want to just be out the $150 we ended up
paying to stay there. My husband and I went out and had an awesome anniversary – came back and went to sleep with no issues.

However, the next morning while we were getting ready for brunch I was leaning in close to the mirror to do my make up a spider crawled right
by my face and into the closet where I assume it lives along with the other insects we ended up seeing that morning. I immediately rethought
everything I had done that morning. Did anything crawl into my clothes I laid out to wear that day? Had anything gotten into my purse that
had sat open? I immediately broke into hives and was itchy at the thought and almost left everything I had brought behind.
So although this hotel did not ruin my anniversary night – it did ruin my anniversary brunch and the rest of my weekend. Unpacking my
suitcase and even just reaching into my purse the following days was horrifying. I wish priceline would have understood my very real fear
of insects and at least tried to work with me. Lesson learned – priceline does not care about its customers – I will stick to planning
my multiple a year through Hotels.com or Expedia where I have always had great experiences.

I will be sure to let everyone I know about this experience and to stay away from priceline altogether. Shame on you priceline for not
properly rating your hotels and for not taking your customer concerns seriously. I contacted you a week prior to this reservation and you
could care less. I explained my concerns for bugs and my anniversary and you brushed it off and referred me to the contract.