These guys are total CROOKS! I have sent them over SEVEN requests over the last month and they REFUSE to even bother to reply, and I am out-of-pocket $872.40!
I emailed Priceline on 6/15/2015 and on 6/20/2015, I sent them a video clip <IMG_0240.MOV> showing how their website changed my "Leaving Date" after I entered it correctly along with my explanation, with NO reply from them! Here is a copy of just ONE of my emails:
"SECOND REQUEST: It has been 5 days now; will you please give me the common courtesy and decency of a reply?Message sent via priceline.co
m website on 6/15/2015 at 10:32pm My Trip Number is #101-865-204-25: from the video of your app you can see for yourself that it was due to YOUR error.
On 5/6/2015 I booked a round-trip flight for two from Tucson, AZ to Orlando, FL with a Sep. 26
"Leaving" date and an Oct. 3
"Returning" date for DisneyWorld. After selecting the dates, I tapped "Search" and booked the flight that appeared, Note that I carefully selected Sep. 26
for "Leaving" from the pop-up calendar on your app, and I checked and saw the correct date on the screen. I then selected Oct. 3
for "Returning" and hit the "Search" button. However, I never expected your app to change and force a wrong "Leaving" date aftervthat! It changed the Sep. 26
date that I had selected, to Oct.3 !!! I just found out today when I read the change/update you sent me yesterday, that our "Leaving" date had become Oct. 3
, the same day as the "Leaving" date!? Only when I used your chat and subsequently called, did I first learn that during the booking process, your system forced the error. I could not understand how that error came about until I tried making a reservation with your app again today just to try to figure out how the error came about. I took a video clip of how your app forces the error; see and listen to the attached. Since it was YOUR APP that forced the error, do you think it is right for you to charge us $400 and another $60 to make the correction, to leave Tucson on Sep. 26
and return from Orlando on Oct. 3