Complaint Review: priceline.com
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I booked a reservation on priceline.com with their new express deals feature. I didn't want to risk bidding on a room since you only get one shot at it and we really needed a couple rooms. I was guaranteed two rooms for the night. there were six of us traveling total with 3 adults 3 children. When we got to our hotel the hotel informed us they had called priceline.com repeatedly asking them to stop booking rooms. They had no rooms available, I asked what do I do? The clerk told me she didn't know call priceline.
I called priceline and after an hour on the phone I was relieved to find they had a phone confirmation on a new reservation. I took the address and when I put it in my gps I was confused. It was the same hotel I had just been to! Lucky for me I had not hung up the phone. I told him he was sending me to the same hotel I was just turned away from. He put me on hold for another 20 minutes then came back with a new hotel. I drove there thinking finally a place to sleep (it was after midnight by then). The hotel there said priceline.com had called and they had rooms available but the rate was too high so the priceline representitave chose not to book the room. I called priceline back and they then put us in a hotel downtown (8 miles away). We drove there and while enroute I asked the representitave to call and confirm the room... Nope, no room (as we sat in front of the new hotel looking like idiots telling the vallet we had a room).
Finally I was out of options, we went to the only person we knew in driving distance (20 miles away) and knocked on my nephews door at 1:30 AM. He was nice enough to let us sleep on his couch and floor. Out of discomfort and frustration I called priceline.com once again to plea with them to find me a room. They once again claimed to have found us a room across town so we drove there arriving at 3:00 AM. When we arrived there the front desk told us that we once again had no room, that our room was for tomorrow night! He said the hotel was almost empty but there was nothing he could do, check in wasn't until 3:00 PM.
We headed back to my nephews where some of us slept in the car (no blankets or pillows at my nephews house). Some of us slept on the floor, and some of us slept on the couches.
Thank you priceline.com for such a misrable experience. I used to be a loyal customer..
This report was posted on Ripoff Report on 03/15/2014 04:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/pricelinecom/internet/pricelinecom-priceline-pricelinecom-hotel-rooms-cheap-rooms-wwwpricelinecom-interne-1130942. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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