Report: #1063753

Complaint Review: prime rate paper / office solutions

  • Submitted: Tue, July 02, 2013
  • Updated: Tue, July 02, 2013
  • Reported By: KEASHON!! OUT!! — santa fe springs California
  • prime rate paper / office solutions
    yorba linda,
    Internet, California

prime rate paper / office solutions AKA prime rate supply / office solutions / prime paper supply / prime rate office solutions. always pape Long hold times over 12 minutes / shipped entire free palet of paper would not pick up had to give away yorba linda California

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Prime rate paper and Software solutions has supplied our company with paper and windows software for over 7 years. Service was going well until one day i called them and was placed on hold for over 12 Minutes and 16 seconds!! "Incredible"!!! If i wanted service like this i would just call staples or use the internet to order paper and software. One time a rep was going on and on about Durant being the best! The same rep sent me a free palet of paper for being a good customer, but our comapny did not have room in the warehouse. I had to give all of it away to churches and schools. WHAT A NIGHTMARE!!

I called and was placed on hold again, this time for 5 minutes and 19 seconds! OUTRAGOUS?? They would not send more free paper! I had to take a small business loan because i hired a shipping company to courier the paper. They need to modifiy there phone system as well... two many rings!! Genetic Modification is what my company does to food and we use alot of paper. I would recommend this company to a competitor. Let them deal with long hold times or have to order paper and software on the internet! Durant is not the best!! KEASHON OUT!! I will use this company again if they give us more free paper and hire more reps to cut down hold times. Or designate a special number i can call to order paper and software.

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