Complaint Review: Princeton Nutrients - Chatsworth California
- Princeton Nutrients 9361 Canoga Ave Chatsworth, California United States
- Phone: 1-800-427-3019
- Web: http://princetonnutrients.com/
- Category: Health Supplement, Vitamin Supplements
Princeton Nutrients Double Order Sent/Billed Chatsworth California
*UPDATE Employee: Re: Joe - December 4, 2017
While ordering their product we ran into issues with their website. Our payment method was declined per error messages displayed on the screen. We changed the payment method and the order went through. We ended up getting 2 order one for each payment method. When we called to alert the company of the problem, they were willing to refund one of the orders after we paid the return shipping fee. Since this was not our error, we shouldn't be out any money whatsoever and the company was unwilling to refund our shipping and handling fee.
This report was posted on Ripoff Report on 12/04/2017 06:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/princeton-nutrients/chatsworth-california-91311/princeton-nutrients-double-order-sentbilled-chatsworth-california-1415047. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Re: Joe - December 4, 2017
AUTHOR: Veronica - (United States)
SUBMITTED: Tuesday, April 16, 2019
Hello Joe. My name is Veronica and I am with Princeton Nutrients. I am sorry to read that your purchasing experience was difficult and I would like to apologize on behalf of Princeton Nutrients. Our Terms & Conditions state that we require our customers to return the product in order to receive a full refund. We apologize that this was not communicated clearly. I would like to issue a refund for your shipping and handling right away. Please contact me at vnicholson@princetonnutrients.com so I can take care of this as soon as possible.
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