Prize Candles Where did the company go! Poor packaging -multiple broken candles. Company unreachable! Internet

 What happened to Prizecandle? My emails are being returned, the website is down, phone number said it is not in service at this time. I received two boxes of candles that were poorly packaged. Four candles arrived shattered, two on the bottom of each box. The ones that shattered were not wrapped or boxed separately and the broken ones all had candles directly on top of them with nothing but a small piece of foam covering the wicks between the two. The top candles shattered the lip of the lower candles, causing them to basically fall apart. My husband graduated from MIchigan State with a engineering degree in packaging and shipping. He felt the packaging was insufficient to say the least. I saw multiple complaints on this site so I know I am not the only one. I wonder if it happened on a grand scale and the company is not prepared to deal with the flood of returns and refunds. What happens now to those who want to go to the site to check if they have won a prize ring, or of the value of the ring from the candle? There will be many disappointed in their Christmas gifts. I had purchased 10 candles as gifts, now I have to find an alternative last minute. I do love the candles and have been pleased in the past. If the company wants to keep current customers, they need to reach out, even with just an announcement on their website or phone that they are aware of the problem and will get back to us as soon as they find a solution.