Complaint Review: Providian - Dallas Texas
- Providian Providian, P.O. Box 660509 Dallas, Texas U.S.A.
- Phone: 800-3560011
- Category: Credit & Debt Services
Providian ripoff unreasonable Dallas Texas
I have a Providian credit card and always pay my bill on line and on time! I have never been late with a payment. I had a payment that was due on 7 Sept 03, unfortunately this was a few days before hurricane Isabel was due to slam into us! The place was a total nightmare with people buying supplies, generators, plywood etc.....
Areas were being manditorily evacuated and everyone was trying to prepare for her! To make a long story short she hit us and hit us hard, over 2 million people were without power most for many days and some for up to 2 weeks, we were declared a federal disater area and the damage done was in the billions. When my power came back on and I was able to log on one of the first things I did was to make my payment. Now I do not just make the minimum payment but normally twice the amount due!
A couple of days later I received my statement in the mail and saw that I had been charged a $35 late fee! When I called them to explain what had happened they were very uncaring! They finally did agree to credit the late fee back but that they were going to put a permanent note in my file to NEVER credit back another late fee and that it would affect my interest rate!
Now keep in mind that I have never been late with a payment before and have had the account for a couple of years. You can rest assured that I will be paying this off and telling them what they can do with their card!
Virginia Beach, Virginia
This report was posted on Ripoff Report on 10/14/2003 02:32 PM and is a permanent record located here: https://www.ripoffreport.com/reports/providian/dallas-texas-75266/providian-ripoff-unreasonable-dallas-texas-69085. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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