Report: #1384068

Complaint Review: Public Storage

  • Submitted: Sat, July 08, 2017
  • Updated: Sat, July 08, 2017
  • Reported By: Not to be played with — Akron Ohio USA
  • Public Storage
    1561 brittian rd
    Akron, Ohio

Public Storage Dan Doyle district mangerNikk site mangerCustomer service dept. Company MAKES customer PAY for DRUNK EMPLOYEE'S MISTAKE. EVEN AFTER THEY FIRED HIM Akron Ohio

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 I set up auto pay in june 2017 with employe at my local PUBLIC STORAGE. After spending 2 in a half hours at the storge office with him. When I looked at my account o. The 5th of July I teied to call the local office and like always no one answered just got voicemail. So on the 7th I drove to the local office. After talking to the manager "Nikki" (rude) that I thought I was ser up on auto pay she said no but we can take care of it after I pay so I was getting ready to pay she gave me my amount which was $20 higher. She said it was a late fee charged that day because no payment eas received Ibexplained again that I thought it was set up on auto pay. That I had spent 2 hours last month with a guy doing it. She then said oh we had to Fire him FOR DRINKING ON THE JOB! So I said why should I have to pay for his mistake?

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