publicrecordspy.com I got more information in my "pre search" than I got after I put my money down. After I paid, it said they had no records. Internet

When keying the name in that I wanted info. on, I got the same info. that other sites give.  Like the town the person was living in.  They had checkmarks beside all of the wonderful info. I could get if I gave them money. 
So I gave them money.  It simply said, "No information found".  I really don't see how these people look themselves in the mirror each morning. 
Of course Madoff looked himself in the mirror each morning, so I guess they're just a whole different breed of people.  They seem to be missing some DNA strands.
I did write to their email address.  It said it takes 48 hrs. to get a reply.  And I did tell them I was going to write to the BBB.