Complaint Review: Puppyfind - Arizona
- Puppyfind Arizona United States
- Phone:
- Web: www.puppyfind.com
- Category: Pet sales
Puppyfind Keeps only good Reviews Deletes all others- Protects the seller only Arizona
*UPDATE Employee: PuppyFind.com Support
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I purchased a Frenchton from in Nov, 2016. Lucy did very well for almost the first year, then in late Aug 2017, 2 weeks before her 1st birthday she woke up in excruciating pain and could not walk. I rushed her to my vet, and he referred me to a Neurologist, where after doing and MRI and CT scan she was diagnosed with Hemivertibrae with scoliosis, Stenosis of the vertebral canal, deformation of the spinal cord and disk degeneration. I was informed by the Neurologist that all of these conditions could be hereditary. I contacted the breeder and let her know an asked her to please have the parents checked through her vet. She stated she would do this immediately and let me know, this was in early Sept. 2017. I tried emailing her several times, but no response. Finally In Jan 2018 she contacted me only because she saw the review I left on Puppyfind. After another couple of weeks she finally sent me xrays of the parents but no report from the vet of the findings and I have asked for it numerous times. What good are xrays with no report from the vet? It horrifies me to think that the dogs she’s breeding may have one or all of these conditions and yet she continues to breed them. Any one of these conditions alone are horrible, imagine being an 11 month old puppy and having them all! My Lucy is permanently disabled, she wears a brace to support her spine and will be on steroids along with other meds the rest of her life. I am sharing my experience because I want this stopped unless her dogs are tested we will not know if any of these conditions are genetic or an isolated case.
My review has been removed from Puppyfind and below is the email I received from them as to why. I have proven my puppy has possible hereditary conditions my vet report says “constistant with congenital anomalies” shouldn’t it be up to the seller now to prove to them that her dogs do not? How am I supposed to get her dogs tested?? Unbelievable!!!
Hello,
Without documentation showing that the condition is hereditary and that the seller should take responsibility for the illness, we cannot post your review. If the seller ends up providing you with documents showing the condition was hereditary then you can send them in and we will reopen the case.
If you have any further questions, please feel free to contact me.
Thank you,
PuppyFind.com Support
This report was posted on Ripoff Report on 02/01/2018 12:59 PM and is a permanent record located here: https://www.ripoffreport.com/reports/puppyfind/arizona/puppyfind-keeps-only-good-reviews-deletes-all-others-protects-the-seller-only-arizona-1426658. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
PuppyFind.com Support
AUTHOR: PuppyFind.com - ()
SUBMITTED: Monday, May 21, 2018
PuppyFind.com does not remove seller reviews, but we do allow the sellers to dispute reviews they feel are invalid due to the abuse of the review system. All dipsuted reviews must have supporting documentation for the statments in the reivew in order for it to be reinstated.
It's unfortunate that you did not have a good experience with the seller you chose to contact. Hopefully, your dog is doing better.
If the seller did not follow their contract you always have the option to take legal action outside of the website.
If you have additional questions please contact us at support@puppyfind.com.
PuppyFind.com Support
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