Complaint Review: PureCell Eye Therapy - Internet
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- Author Confirmed
- PureCell Eye Therapy Internet USA
- Phone: 8886100751
- Web: support@trydermasoft.com
- Category: Bait-and-Switch
PureCell Eye Therapy DermaSoft Skin Restore Offered a trial with just postage and underexposed the fact that you had 14 days or a subscription was in effect. Internet
*Consumer Suggestion: DermaSoft.com is NOT associated with Skin Restore or Purecell which are imitation Dermasoft products with fake Dermasoft labels sold as a deceptive Free Trial.
*Author of original report: Thank You.
*REBUTTAL Owner of company: PureCell Skin Care
*REBUTTAL Owner of company: DermaSoft
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I ordered what I thought was a trial for face and eye product for postage only. I cancelled what they called a subscription today.
It says I made the order on the June 11 and it is June 20 today. She informed me that I had 14 days to cancel.
I noticed the two 89 dollars (plus) on my credit card the week after I made the order. I was on vacation and did not
call on it until I returned. They cancelled the subscription and said they will not reverse the two 89 plus dollars off
of my card. I thought it was a sample I was receiving. I do not even remember how I came about getting the site.
I know I did not search for it. I could not find it again if I tried.
My cancellation numbers today #1636928 & #1636927 show the order was place on 6/11/2016.
I was shocked when she told me I was going to be billed again next month. I told her I could not afford that.
It is very misleading and I told the representative (Jennefer) that.
I hope this comes up more to prove that this type of marketing should be banned from the internet.
This report was posted on Ripoff Report on 06/20/2016 04:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/purecell-eye-therapy/internet/purecell-eye-therapy-dermasoft-skin-restore-offered-a-trial-with-just-postage-and-undere-1312476. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 Consumer Suggestion
DermaSoft.com is NOT associated with Skin Restore or Purecell which are imitation Dermasoft products with fake Dermasoft labels sold as a deceptive Free Trial.
AUTHOR: Natural Health Spa - (USA)
SUBMITTED: Tuesday, August 09, 2016
DERMASOFT.COM (the real DermaSoft Dermatology) is NOT associated in any way with "Skin Restore" or "PureCell Eye Therapy" which are Hydroderm company Free Trial scams sold online with deceptive pop-up ads, phony beauty reviews and fake websites that say "Try DermaSoft", DermaSoft Free Trial, Rush Free Trial, "Pay $4.95 Shipping Only". Write a dispute to your card company immediately!
Dermasoft Dermatology does not make "Skin Restore" or "PureCell", they are fake products with fake Dermasoft labels. The real DermaSoft has NO Free Trials. DermaSoft also never auto-ships or auto-bills. They have no "skin club" or "subscriptions"! There is no such company called "Try DermaSoft".
Dermasoft does not sell Skin Restore free trial products or Miracle Wrinkle Creams which are cheap imitations sold with tricky popup ads, fake reviews and fake websites all over the internet from the scam company that sells Hydroderm, Dermagen, Dermalift, Tru Derma, Derma Serum, Dermapure, Dermallure, Alluracell, SkinRevive, Dermaluxe, DermaRose, Dermavie, Duaderma, Alvena, Truvaderm, Rejuviderme, Nuvoderm, MiraVie, etc., and now TRYDERMASOFT!
If you bought from an ad or website that says FREE TRIAL, EXCLUSIVE TRIAL, DERMASOFT TRIAL, TRY DERMASOFT, PURECELL FREE TRIAL or PAY SHIPPING ONLY, you will have a recurring charge for an imitation Dermasoft Dermatology product with a fake label!
If you already have a recurring charge or have been charged for an imitation Dermasoft product, you must contact the Hydroderm company vendor at one of their many 800 numbers: 1-888-454-9750, 888-244-2153, 1-866-710-5109, 1-888-552-3684, 888-610-0751, or call your card company and get the billing phone number and write the dispute to your card company ASAP.
Hydroderm Contact info: service@orderprocess.net or support@HydroRestoreantiaging.com, admin@trydermasoft.com PO Box 25380, Santa Ana, CA 92799 (Phone# 925-524-5319 and 888-454-9750 - Hydroderm Skin Club)
For the Purecell Free Trial Scam, try 888-610-0751 and admin@purecellskin.com - although all of these fake products are all the same Hydroderm company scam using dozens of call center 800 numbers to deceive customers, with the fake products coming from the same product fulfillment centers.
Notice that even the "Owner of Company Rebuttal and Employee Update Author" on this site says from "TRY DERMASOFT" and "The DERMASOFT Team" which is from a fake company - there is no such company named TRY DERMASOFT!
Don't buy FREE TRIAL DermaSoft Creams or Skin Care Products from Internet Ads, Facebook, Amazon, beauty blogs, wrinkle review sites or websites that have FREE TRIALS or Pay Shipping Only Trials! They are fake.
Other Hydroderm Company product scams can be found at:
megacleanseradvice. com
phytolyft. com
tophealthysolutions. com
healthyminimarket. com
eyeserumreview. net (See the categories for all the deceptive free trial products the Hydroderm Company has online)
#3 Author of original report
Thank You.
AUTHOR: - ()
SUBMITTED: Thursday, June 23, 2016
I really appreciate the refunds and am thankful that you understood my side of the story.
#2 REBUTTAL Owner of company
PureCell Skin Care
AUTHOR: PureCell Eye Therapy - (USA)
SUBMITTED: Thursday, June 23, 2016
To Whom it may Concern,
Our company, Purecell Skin Care strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.purecellskincare.com/checkout.php
We feel for your concerns, and have processed a refund in the amount of $89.95 for order #1636928 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions at (888) 610-0751 or admin@purecellskincare.com.
Sincerely,
Purecell Skin Care
#1 REBUTTAL Owner of company
DermaSoft
AUTHOR: Try DermaSoft - (USA)
SUBMITTED: Thursday, June 23, 2016
Dear Mona,
Our company, Dermasoft strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: www.trydermasoft.com/checkout.php
We feel for your concerns, and have processed a refund in the amount of $89.95 for the order of 1636927 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions at 888-454-9750 or admin@trydermasoft.com.
Sincerely,
Try Dermasoft
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