Complaint Review: Quality First Home Improvement - Campbell California
- Quality First Home Improvement
United States of America
- Phone: 4083700660
- Category: Builders & Contractors
Quality First Home Improvement MyContractor.com, Pacesetter Corp SCAM Campbell, California
*UPDATE Employee: Boo h*o Broke Salesman
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In the first week, I had learned our branch manager's "tells". That is, if we played poker together he was going to lose. It wasn't difficult to know when he was lying. Why were my observations so astute? Because he lied so frequently.
"Give it 90 days" = "it will take us 90 days to get our stuff together".
The salespeople are lied to from the top down, including owners Gerry Anderson and Gary Kluck. At the time of hiring, I was told I could earn $200K+ annually here.
None of the salespeople are earning $100K annually. None.
Is this the fault of the salespeople? I don't believe so.
At the time of hiring, I was told that I would have 3 sales lead appointments per day: 11am, 3pm, 6pm. That happened once in a month's time. Some days, I had one sales lead, and some days I had zero. "Enjoy your time off", I was told. LOL.
The company figured out how to maximize their return: assign two salespeople to one sales appointment. It doesn't cost the Co. anything to have two 1099 commission only salespeople drive their personal vehicles 60 miles one way to an appointment set by a disillusioned canvasser (who doesn't own a car) or a telemarketer (who also has no context or connection with the reality of driving all over the state trying to ambush homeowners who didn't want the appointment from the word "go".
When two salespeople close a deal they share the commission 50-50. So a new guy is being trained by a veteran and the vet takes a 50% cut in his pay for doing this. This happens nowhere else in the 20+ years of the real business world that I've seen. It's nice that the Co. can get away with it, but it does nothing to motivate salespeople.
They preach the value of knocking on doors surrounding the home of your appointment. You can earn another 5% commission if you write a contract. It's positioned invertedly to the sales team. Knocking on doors will be the bread-and-butter while sales lead appointments set by the marketing department are the gravy of the business.
At the time of hiring, I was told that a new office would soon be opened near my home. Eventually, I would be working from that office. Meanwhile, drive to the nearest office. I have no problems with that arrangement. The problems arise when a few of us are then subjected to developing the territory for the new office, driving through agricultural fields and passing up literally 42,000 homes with double the disposable income along the way.
Meanwhile, many homeowners know the costs of projects (thanks, internet) and laugh at the over-inflated costs quoted in their homes. Why would a hard-working person pay double for a roof or paint or gutters or insulation or siding or solar? So, the salespeople are instructed to sell the job at the lowest possible price according to the price book -- earning them zero commission.
Would you want to drive 1:52:00 to work for 3 hours and earn nothing while your branch manager, sales manager, and the company still earn money on that job you just sold? That's what they wanted us to do. I've always been a company man, and I'll drink the Kool-Aid, but you have to put some sugar in it.
Cross reference and research Pacesetter and MyContractor.com -- as these two companies are the previous iterations of Quality First Home Improvement. Same management team, same methods of operation, same bull jive.
This report was posted on Ripoff Report on 08/19/2009 01:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/quality-first-home-improvement/campbell-california-95008/quality-first-home-improvement-mycontractorcom-pacesetter-corp-scam-campbell-california-482435. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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