Quicken Loans Dishonest Misleading Detroit Michigan

 This complaint is in regard to dishonest and misleading business practices by Quicken Loans client representatives.

On July 1, 2013, I contacted Quicken Loans to inquire about getting a mortgage for a vacation home in Michigan. The property is a single family home that was used as a camp. The home has power and water, but doesn't have a septic system. Our plan for this home was to install a full bath inside the home after we closed on the loan. I was also aware that some lenders will not issue loans on properties without a bath. So on my initial call to a Quicken client representative (Eric Donaldson), I specifically asked if there would be any issues regarding the lack of a septic system, and he assured me that it would not be a problem. To be sure, he asked me to email a picture of the room set aside for the bath, which I did. After that, the loan application was accepted, I paid the $500 application fee and submitted all required documents over the next three weeks.

At this point I was under the assumption the loan process was going smoothly. Quicken client representatives (Eric Donaldson and Tom Putvin) kept me informed of what they needed and there was never an indication the loan may be in jeopardy because of the lack of septic system. The closing on the property was scheduled for July 31, 2013. On July 27, I was informed by a new client representative (Hermon Barbe) that the property appraisal could not be completed because the property did not include a bathroom/septic system, and because of that, the loan could not be issued! This was four days before closing!

I feel like I have been duped and misled, which has resulted in a waste of my time and money, and the seller's time and money. I feel it is outrageous that Quicken representatives do not know their own basic lending rules when it comes to properties such as this. Now I am forced to find another lender to start the loan process over, and the seller has to wait, all because Quicken was dishonest from the start!