Report: #1045649

Complaint Review: Quicken Loans

  • Submitted: Tue, April 23, 2013
  • Updated: Tue, April 23, 2013
  • Reported By: jacoma12 — Arimo Idaho
  • Quicken Loans

    United States of America

Quicken Loans NEVER, NEVER call Quicken Loans , Internet

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"Engineered to Amaze" is Quickens motto. It should be modified to "Introduced to a MAZE." Their process is intended to put consumers through a grinding process that can only be described as unconscionable and deceptive. You will be asked to provide a plethora of documents that are overly invasive. You will be doing their footwork for them while they are stalled in neutral. They charge $500 for a loan rate lock. I wonder if the $500 per applicant is their primary means of income. They also violated my request to NEVER contact me again for more documents. I ask them to either approve the loan or disapprove it...once and for all. They called again this AM asking for more documents. This may be construed as harassment since they ignored my demand not be be called. Do not even begin the process with Quicken. If you are financially solvent enough to not need to refinance...maybe you will qualify with Quicken. Otherwise, simply stay away from them. It is nothing but A MAZE. The consequence? Weeks and weeks of nonsense before I withdrew my application this AM.

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