Report: #1232750

Complaint Review: Quicken Loans

  • Submitted: Mon, June 01, 2015
  • Updated: Mon, June 01, 2015
  • Reported By: Jeanette — Pollock Pines California USA
  • Quicken Loans


Quicken Loans Quicken refuses to change property lines, after they said that they would. Refuses to take current payments and is trying to foreclose even though payments were current when they refused them. Nationwide

*Author of original report: get an attorney

*Consumer Comment: Get a real estate attorney to represent you right away

*Consumer Comment: You Are In Over Your Head

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 In March of 2013 we purchased a home and closed through our local title company, purchasing title insurance as was required.  . We purchased the home to foster children.  We only take sibling sets and at least one needs to have special needs.  We are adopting a set of 2,(the oldest is 7 with Autism and PTSD and his 2 year old brother who was gross moter skills delayed plus speech delayed still) and a sibling set of 3 which are long term foster, so we will have them probably for several years. We had been making payments and everything was going well until about Oct of 2014.  At that time the property next to us was sale pending and plans were developed to build a home on it, by a private buyer.  One day the surveyor, buyer, builder and a real estate agent come to our front door to inform us that there was a property line issue and we needed to remove our sheds and we would be losing about an acre because the property line went right through our home, therefore our parking and storage area was not on the property we purchased.  We called the Sellers of our home, title company and Quicken.  Looked up the ad from which our home was bought and clearly the advertised home showed the storage and parking area was what we purchased.  We all began working on a solution to this line adjustment.  Quicken told us and the title company that they would sign off on the adjustment.  We did what Quicken asked, but when it came time to record the change, Quicken told the title company that they had changed their minds. I went to make the mortgage payment over the phone, mind you it was a couple weeks late, but still in the month due and they refused to accept the payment.  I was told that the home was in default.  I talked to the attorney for Quicken and explained the situation and that the payment I was trying to make was due March 15, and it was still not the end of March.  The attorney told me he would look into it . Again in April they refused my payment.  May 15ish I recieved and intent to foreclose letter. May 30th I recieved a Default letter and and an intent to SELL.  Unil the property lines are adjust, I am stuck in a holding pattern. I cannot put the home on the market or get a new loan until the property lines are adjusted.


The big picture is we need a large home for these kids.  We would like to stay here or get our equity out, but where do we turn and what do we need to do? any help or advice would greatly be appreciated. 

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#1 Author of original report

get an attorney

AUTHOR: - ()

First of all thank you for the comments.  We have contacted an attorney and have tried to submit payments, but Quicken will not accept them. 

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#2 Consumer Comment

Get a real estate attorney to represent you right away

AUTHOR: FloridaNative - (USA)

You need a good real estate attorney to help you.  Quicken is not your friend in this matter. You have a couple of issues going on and a real estate attorney that is familiar with title work and litigation is what you need now.

I know hind sight is 20/20, but normally the lender requires a survey in order to finance the property. It is optional if you pay cash. Someone on Quickens side apparently made a huge error.

Do get the payments to the lender immediately so you are caught up. You may have to enlist the attorney you hire for the title encroachments to help you get the payments to the lender. Hire a good attorney right away, do not delay.

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#3 Consumer Comment

You Are In Over Your Head


First off, when you buy a home, YOU get a survey CERTIFIED TO YOU!  You failed to do this.  Now, you are talking to THEIR attorney!  Who does THEIR attorney represent?  Who pays THEIR attorney?  You need to get YOUR OWN attorney and that needs to be done as soon as you finish reading this.  If you think you're going to win this yourself, you have another thing coming!  There are too many aspects of this matter for us to get into at this point.  Again, you need to STOP talking to THEIR attorney because when you talk to him, you are feeding them information to be used against you. 

STEP ONE--Get your own attorney and get him/her right now!  Otherwise you will be foreclosed upon.

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