Report: #1371063

Complaint Review: Radix skin care

  • Submitted: Wed, May 03, 2017
  • Updated: Wed, May 03, 2017
  • Reported By: Shoelover — North Chili New York USA
  • Radix skin care


Radix skin care Internet

*UPDATE Employee: Response for Kerri

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 I bought a "free" trial of Radix eye cream that was a suggested post on Facebook. All I had to pay was shipping, while going through checkout a face cream was added that I was unable to remove, but as it was only an extra couple of dollars for shipping I completed my trial. Once I recieved confirmation emails I searched them for terms of the trial to make sure it was not an auto ship, but the only information in the email was my order and how much I had paid for shipping. No links to terms and conditions or anything. 2 weeks later there were one $89 charge taken from my account. I called the customer service # and spoke to a nice woman who tried very hard, offering me up to a 75%discount on future deliveries. I declined and she cancelled both prouducts. I recieved 2 emails stating that "any ongoing or future charges had been cancelled." 2 days later another $89 charge was takem from my account, from the wording of the email I had figured that my account would not be charged anything further. The person I spoke with this call was awful. She laughed at me and spome over everuthing I said. When I asked to speak with a supervisor she laughed and said there wasn't one. When I pressed to speak with someone else she informed me i could call back and hold for a different operator but that was my only option. I continued to explain that everything had been cancelled days before and I should not have been charged and to ask for either a supervisor or a voicemail. I was continually laughed at and spoke over the whole conversation. Once off the phone I sent an email to the administrator explaining my problem and how the phone call was handled. The next day I recieved an email back stating that according to their records they had recently contacted me and had resolved my account. If I had any further problems to call the same number back that I had called the night before. No one had contacted me and my account was not resolved. I sent a reply email asking why I would call the same number back and that nothing had been resolved. I gave them my phone number and said I would be happy to get a call from a supervisor to speak about this. I have not recieved a reaponse. I later went online and found customer service reviews for this company. Everyone had strikingly similar experiences of not being aware that this was an auto renewal and being laughed at and told there were no supervisors or managers available when customer service was called.

This report was posted on Ripoff Report on 05/03/2017 10:10 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Response for Kerri

AUTHOR: Radix Skin Care - (USA)

Our company, Radix strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 16 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information:

We feel for Kerri’s concerns, and have processed a refund as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions at (888) 777-1989 or



Radix Skin Care Team

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