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- Author Not Confirmed
- RCI Indianapolis, Indiana United States of America
- Phone: 8003387777
- Web: rci.com
- Category: Sales People
RCI customer disservice, impropriety, deception, incompetence, inconsistency, manipulation, Indianapolis, Indiana
*Consumer Comment: How to use the RCI timeshare exchange system
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RCI's customer's online vacation booking computer program is inoperable, ineffective, and makes me suspicious why they can't get it together to create a functional program. They now charge a $25 telephone customer service fee for an online agent to book a vacation, ostensibly to encourage customers' using online booking, which is free.
But I'm beginning to think this dysfunctional system is to dissuade customers from using the online booking and in frustration, to call RCI directly to get their $25 fee.
The most recent 'improvement' to their computer program has slowed down its functioning to a snail's pace. Each and every command is followed by a 15-30 second pause and many small changes require starting anew with new data. To book a vacation requires from 8-15 entries, reentering the same data repeatedly. Arrrrgh!!
When a vacation appears online as available, I click on it, it says, it's no longer available. Well, why isn't it off the screen then?
Urging the line staff to allow me to speak with a supervisor meets persistent and sometimes rude refusals. Customer service is not their highest priority.
This report was posted on Ripoff Report on 11/09/2009 03:12 PM and is a permanent record located here: https://www.ripoffreport.com/reports/rci/indianapolis-indiana-46280/rci-customer-disservice-impropriety-deception-incompetence-inconsistency-manipulatio-521672. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
How to use the RCI timeshare exchange system
AUTHOR: SammiF - ()
SUBMITTED: Thursday, January 02, 2014
Despite RCI is one of the biggest timeshare exchange companies in the world, you still have to be very careful before exchanging your week, as there are many things that could go wrong during the process. Take into consideration that you have to book the resort as soon as possible, sometimes even up to two years in advance, which can be a problem for some families. Also, you must know that a membership fee needs to be paid, whether you exchange your timeshare or not
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