Report: #320845

Complaint Review: REALTYTRAC - Irvine California

  • Submitted:
  • Updated:
  • Reported By: santa cruz California
  • REALTYTRAC One Venture Plaza Suite 300 Irvine, California U.S.A.


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I signed up for a seven day free trial in Dec 07. I was contacted by a representative to go over the service and how I liked it on or around Dec 19th. During that call I asked for my service to be cancelled.
Since that time my credit card has been charged 3 times for the monthly fee of $49.95 totaling $149.85.

2 voice mails to that representative Rich Little were not returned even though he wished me a "BLESSED DAY" during his recorded message.

During my first call I got a very rude receptionist who cold not find my account, with a little digging I HELPED THEM figure out they had my name and e mail wrong.

I called in and got the manager Gerome Lavasco on the line and after a heated discussion was promised a full refund. Which has not happened yet.

Yesterday when I called in to follow up I was told by a rep. named Robert a credit of 1 month had been issued,
BY GOLLY! just that morning at GOSH 8:23 am, which was the current time we were speaking.

this is also not true. No credits have been issued to my account.

I did not authorize these charges and have had no luck resolving the removal of the charges from my credit card account. I am filing a dispute with B of A.

My broker is the past President of Santa Clara Assoc of Realtors and best friends with the current President. As I told Mr. Lavasco a month ago, not resolving this correctly with me will result in these 2 officers hearing from me:

This company is REALTY RIP OFF!

santa cruz, California

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This report was posted on Ripoff Report on 03/25/2008 08:34 AM and is a permanent record located here: https://www.ripoffreport.com/reports/realtytrac/irvine-california-92618/realtytrac-beware-of-credit-card-charges-to-your-account-after-7-day-free-trial-irvine-320845. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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