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Report: #1429146

Complaint Review: Ripoff Report | ReferralCars TRUSTED Business | Verified Safe™ …businesses consumers can trust. ReferralCars is unlike any other vehicle advertising program in that we match drivers to commission-based and non-commission-based campaigns. By also offering entry level campaigns with drivers earning money based on commission, ReferralCars is able to work with a wide variety of organizations including businesses with smaller budgets. ReferralCars offers both local and national campaigns.

  • Submitted: Tue, February 13, 2018
  • Updated: Mon, March 26, 2018
  • Reported By: donttouchmybread — Texas United States
  • ReferralCars TRUSTED Business | Verified Safe™ …businesses consumers can trust. ReferralCars is unlike any other vehicle advertising program in that we match drivers to commission-based and non-commission-based campaigns. By also offering entry level campaigns with drivers earning money based on commission, ReferralCars is able to work with a wide variety of organizations including businesses with smaller budgets. ReferralCars offers both local and national campaigns.

    Internet
    United States

ReferralCars.com TRUSTED Business REVIEW: Customer Satisfaction Commitment: ReferralCars dedicated to matching nearly all drivers who apply to the program. Drivers can expect personal service from their account manager and quick payments for all campaigns.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service ReferralCars.com pledges to always resolve any issues: feel safe, confident & secure when doing business with ReferralCars.com recognized by Ripoff Report Verified™ as a safe business service.

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Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to ReferralCars.com for its full commitment to quality customer service.

Ripoff Report's discussions with ReferralCars have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. ReferralCars listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

ReferralCars' executive team, has informed us that their company goal is to match 100% of their driver applicants to a high paying advertising campaign. [continued below]....
..... As an experienced team of marketers and managers, they know it is critical to listen to their clients and respond promptly. By always making driver placement a priority they know what they will create long term relationships and will ultimately benefit from the positive interactions they continue to have with both companies and drivers.

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "ReferralCars truly cares about their drivers and all aspects of each campaign." We are very pleased with the responsiveness that the executive team has shown and believe they are serious in their dedication to their customers.< br />
Aspire Sales is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Brad Cahon during an onsite inspection held by a third-party verification company with no biases towards ReferralCars.com.

ReferralCars is a vehicle advertising company that offers a program to help drivers earn money by driving with an advertisement on their vehicle. Brad Cahoon went on to explain the difference between his company and competitors, "they will offer one type of campaign I refer to it as a base pay campaign where they get paid for driving with their vehicle wrapped or partially wrapped and they earn anywhere from $75 to up to $350 and even $400 a month for just driving with their car fully wrapped or partially wrapped. And so, we do that as well. We offer base pay campaigns, but our base pay campaigns work a little bit different. We don’t pay out quite as much I would say because the advertisements are a little different from a traditional vehicle advertising company. Instead of a full vehicle wrap or a partial vehicle wrap where they are putting vinyl advertisements on their paint either wrapping the entire car or five panels or something like that our decals are small and go on the rear window only so there is no potential for razor blade knicks which often happen no matter how careful someone is when they are installing or removing the vinyl wrap. So, from that standpoint, we show that our base pay campaigns are superior because we eliminate potential damage to the vehicle by having a smaller decal on the rear window only."

Leads for ReferralCars are obtained primarily through social media via Facebook and Instagram. Mr. Cahoon went on to explain the sales and services process for his company, "so when you apply to our program we give just very basic details upfront and we take those details mostly based on their location and we assign them to an account manager who essentially puts them to work to find you a campaign that will work for you. So there are a couple questions that we ask in the application process to try and determine certain things that will help us match you to different campaigns. But at the end of the day, a lot of it is based on email and sometimes text message communication from your account manager that will help you get matched."



CUSTOMER CARE & COMPLAINT RESOLUTION – REFERRALCARS.COM

Mr. Cahoon was asked to describe a situation where a client was not satisfied with the level of service they received. He expressed that in recent months his company had some technical difficulties which led to confusion for his clients, "we were using a company a third-party software company to manage the text inquiries and the automatic responses to be able to track and report sales back to our drivers. And this company had several outages that affected some and in one case all of our drivers at one point for a short amount of time, but it was a nightmare, to be honest working with them. They were dealing with a lot of issues themselves they were a smaller company based out of California and it really hurt us and that is what the reviews have shown." In order to remedy this, they have been working closely with the third party and their developers to fix the issue.

When asked to comment on complaints posted on Ripoff Report's website Mr. Cahoon reiterated the technical difficulties they were experiencing. He proceeded to explain their resolution to this issue, "what we did in response is we built a custom in-house solution and essentially solved all of those issues that drivers had been experiencing and we ported over all of those keywords that had been registered on the old software program from the 3rd party software provider to our new in-house solution and since then we have had 0 issues. We feel like we have solved the problem and we have reached out to the drivers who were not happy and offered full refunds and you know anything else that we could do to make the situation better. "Additionally, ReferralCars has an A rating with the Better Business Bureau.

When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request for Ripoff Report, Mr. Cahoon stated, "we are constantly improving our business model based on feedback from our drivers. So, we are looking at improving our social media presence primarily with Facebook so that our drivers can see all the new campaigns that are being launched. They can, kind of communicate with one another and get their questions answered by other drivers, which is probably a better experience in some cases than calling us because it is one of their peers and it is something that they can kind of get organically. I think that our continued push towards a stronger social media presence is one of our biggest differences."

ReferralCars is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "the program at the very least provides an additional outlet for us to respond to anybody that may have had a problem with our services at any point and allows us a touchpoint to be able to respond in a positive way. It also allows our drivers an opportunity to get a hold of us if they are not active on social media or forget our email address. I think it is another avenue for people to get a hold of us."



REFERRALCARS.COM – STATEMENT FROM THE DIRECTOR OF ADVERTISING – DAVID JACOBSEN

" We are one of the top ad agencies for helping everyday drivers earn money by driving their vehicle. With us, you'll always receive personal attention and prompt customer service. We are a different type of vehicle advertising company. Please take time to review our site, learn about some of our campaign, meet the people who will manage your account, understand our history, and receive answers to some of your questions.

ReferralCars' team believe their approach to customer service and campaign management will be adopted by all their competitors soon. ReferralCars takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "ReferralCars provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged."

Ripoff Report was pleased to learn that ReferralCars' past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM REFERRALCARS.COM

ReferralCars recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, ReferralCars has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with all members of the executive team, Ripoff Report is convinced that ReferralCars is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that ReferralCars.com meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint, so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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ReferralCars.com Internet

I could point out so many "this is obviously a scam” moments I had while I explored their site. This is all you really need to know, though: Google the company they tell you they're working with, Zoom Benefits. It doesn't exist. If no one is paying them to advertise, they're not going to pay you to advertise. They're going to charge you for ”shipping” at the end. Just leave the site.

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