AOL Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported

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76, Report #37158
Dec 04 2002
02:26 PM
AOL ripoff
I was charged 3 months by AOL when I e-mailed them on August 8, 2002 to cam=ncel my free trail membership. When I discussed this that I have been being billed three months and they said they could not help me but could give me three months free. Now I do not want that and I can't get the phone to tell them to cancel everything. I am going to notify the credit card and make sure they don't pay them this month. They must need our money to rip us off this way. Glenda Port Orange, Florida
Entity: Nationwide
77, Report #37199
Dec 04 2002
06:23 PM
AOL ripoff Tacoma Washington
I called to have my aol cancelled for months they kept giving me a monthe free and said I had to call at the end of the billing period so i kept trying to get a call in on the 15 of the month then a representative told me the billing period ended at the beginning that was after my dsl freetrial and to no avail could i end this dsl scam. I had no choice but to cancell all service that was back in april 2002 i have STILL TO THIS DAY BEEN BILLED TO MY CREDIT CARD 99.99 A MONTH i HAVE NOT USED AOL SINCE LAST SPRING..tHIS IS OUTRAGEOUS. i WOULD NOT RECOMMENTD AOL TO anybody. So here it is almost 10 months later what is so hard that they cant quit billing me.. D Tacoma, Washington Click here to read other Rip Off Reports on AOL
Entity: Nationwide
78, Report #35940
Nov 21 2002
07:21 PM
AOL ripoff fraud scam Internet Worldwide
AOL won't let me go dirty SOB's deceptive company victimized many consumers ..... I've been using AOL for about 2 months now. About 2 weeeks ago i called them to discontinue to use their service. My family was in a finacial crisis so the internet had to go. They offered me 2 more months for free. I still got billed even though i still had a month left. I called ago a few days ago telling them my modem had broken. They offered to send me a modem to replace my broken one and said it was best i finished my Trial period. I logged in this morning to check my stocks, but to my surprise my account had been blocked. I called and they said i had to identify that it was really me who was using my account. So i told em everything except for when they asked for the last 4 digits of my social security number. Now i'm stuck with AOL. I decided to just not pay the bills, which by the way have reached well over $100 in late fees even tho i had paid bills on time. I feel so powerless. Being so young i can only do so much. Lor Wausau, Wisconsin
Entity: Nationwide
79, Report #30005
Sep 14 2002
12:25 PM
AOL ripoff dirty liars Jacksonville Florida
YEP tried AOL for free..then not even using up all my free time.They starting charging my bank account and put me in the red and foreclosed my bank account.Now i am having to try to get it refunded.. if it sounds to good to be true{free trial}...Its not free Any time you give out youre account numbers to axcess money to ANYONE you might as well be buying.Cuz its gonna cost you. i am looking at IDOITS @aol now claiming they dont have no idea that they have been taking the money from my account? However the BANK sure has let me know. Now i have to prove myself w/fax's countless phone calls and will probably wind up having to pay for something i was cheated out of AOL SUX!! Deborah Simpsonville, South Carolina
Entity: Jacksonville, Florida
80, Report #30064
Sep 15 2002
02:42 PM
AOL ripoff ripoff business from hell Nationwide Worldwide
AOL has charged my credit card for accounts I never opened, I never gave permission for any other accounts to be opened. I was trying to close an account which they say I never called so the account never got closed but 3 more were opened and charged to my credit card. I never opened any other accounts or did I give my permission for my card to be used for anything I wanted my account closed. I am not paying over the limit fees on my card and am getting threats of collection from aol I have called, e-mailed (never to get a response) have gotten nowhere even after the first call you think they would have at least closed the accounts in question. Nope they just kept charging till they couln't do it anymore. I have been told I would not get any credits on my card because I am the one who said it was o.k. to do. I never said o.k. to anything I just wanted to close my account. And so aols tells me now its my fault an I have pay for things I never asked for. I can't get anywhre with anyone there I have gotten nothing but crap and have been denied the right to speak with supervisiors. etc.. I am so upset and frustrated with this situation I don't know what to do or where to go I can't even go down and talk to anyone in person. All I have been able to do is cry. I have gotten so mad but have not been able to do anything about it so all I can do is cry this is not fair I can't afford this I am a single mom trying to stay afloat and things like this don't make it easy for me to do. Every time I see or hear an aol comercial (which is every 3 minutes) I wonder where they get all that money for advertising my and your pockets and they say they are #1 well when you take everyone who tried your business sure you will soon have enough Money to be #1. I really need help getting somewhere if not for my money back then at least to get some of this frustration off my chest They need to be exploited and have everything put out on the table for the world to see just how crooked they are. Bonnie Windsor, California
Entity: Nationwide
81, Report #30485
Sep 19 2002
08:44 AM
AOL ripoff dishonest fraudulent billing Jacksonville Florida
Aol sent me a free trial disk to try their service for 45 days. When i set up the service on july 20 I read that there was no obligation to keep service. I was not satisfied with the service so after 2 weeks of using service we cancelled it. As with the other complaints I have read, to my suprise i checked on my checking account balance and $23.90 was charged to my account from AOL. When i called Aol they said that service was never cancelled and without a cancellation number then charges were legit. It is now 09-19-02 and after being transfered thru 3 different rude reps, I was told the service was cancelled by one of previous reps and I still have no cancellation number. They tell me I have no way to recover my charges and even though i have paid up to October 3, I have no access to the service even if I wanted to use their sorry service. I guess I can only hope that I will not be charged again becuase I still have no cancellation number. karen charleston, West Virginia
Entity: Jacksonville, Florida
82, Report #34142
Nov 04 2002
08:21 AM
AOL ripoff INTERNET
I reactivated my old AOL account while out of town, so I could use it for my email. When I got home (36 days later) and got my bank statement, AOL had charged me $20.00 for a reactivation fee, then a few weeks later charged me $154.00 for 1 month of service! I called them to ask why so much? They told me that I had chose the plan to bring my own acess plan, and that was the total for the surcharges on my account. WHAT!!! I had went into the so called online billing and did all the activation and chose the $24.00 per month plan that was suppose to be unlimited... Now I know why I and so many of the people have stopped using AOL. What in the world are they thinking! Angel Va Beach, Virginia
Entity: INTERNET, Nationwide
83, Report #34152
Nov 04 2002
10:27 AM
AOL ripoff Internet
AOL has continualy over billed my account for the past 5 months. Every month they deduct 23.90 from my account only days apart. i have reviewed my statements and they have made deductions 4 times in each month. I only have 1 account. These deductions have the same AOL account number. Please don't get rippied of by AOL. Never give them your checking account information for automatic billing. Joy Brownsville, Tennessee
Entity: Nationwide
84, Report #23884
Jul 02 2002
02:59 PM
AOL Negligent Arrogant and Extremely Incompetent! Tempe AZ
I tried AOL at least two or three years ago. I, like many others, tried the service, declined to use it, and was still billed for several months before I realized what was going on. I'm not going to go into that matter because it was so long ago and let's just say I would rather forget it. Like a fool, I recently tried AOL again. Their advertising convinced me that maybe things have changed over at good 'ol AOL. This month, with no warning, and for no reason I can tell, I was charged for two months worth of billing. They just sneakedly put their little hands on my Mastercard and helped themselves to two months worth of billing. I know what you're thinking, and no, I don't owe them for two month's worth of service. How could I? They would shut me down if I didn't pay. Bottom line. They took the money without telling me, or providing any explanation. I refuse to call them on the phone like I did before and argue with an hourly employee that could give a rats butt about my problem. I will contact Mastercard, inform them of the charge and cancel my card out immediately. Thanks again AOL. Nice job! David Tempe, Arizona
Entity:
85, Report #39819
Jan 02 2003
12:44 PM
AOL rip-off Jacksonville Florida
I called AOL in June 2002 to cancel an account. I was asked for my CC number, I accidently gave the wrong number ( a number for a different account). They asked for the correct # which I provided. They offered to extend my service for free for 3 months. I agreed to this. They then started billing my first card number for a different (new) account. I tried to get this amt credited and because I never authorized another acct and they said I wanted to open another acct and refused the credit. I never used the new AOL acct. I called their fraud department to notify them that someone had opened this acct either fraudulantly or in error. They said since I called in I had to pay for the 2 months service. I called in to CANCEL an account-not start a new one. They acknowledged the new acct had not been used, but still refuded a refund. Do AOl reps get some sort of commission for openign/maintaing accts. I think this must be the basis for some of their problems. Either that or everyone that works there is just plain STUPID. Lisa Jacksonville, FloridaU.S.A.
Entity: Nationwide
86, Report #50361
Mar 24 2003
02:21 PM
AOL RIP-OFF Jacksonville Florida
i gotten scammed from aol aobut 5 0r sixs times where we had to close 3 checking account and a month ago they said i swap to the bring ur own plan which i did not and tried to charge me almost 600 dollar in one month which the money way not in the account it never went through. but i said it they try to take it it did not go through they gave me a year of aol and 344 buck back from aol and they found out the money did not get taken out and want it back i not giving there money back there not getting another dime from me. I keeping it cause they took 344 in charges from me last year. I about to sue aol for thousand of dollars for being a rip off. I hate internet company saying they want ur debit card to get on line i rather get a bill and mail it each month. I found verizon dsl so much of a better internet service and i only pay buy check. I had so much problem with aol that i never go with them a gain. There bunch of rip off. they make me so make anonamus in Essex Junction, VermontU.S.A.
Entity: Jacksonville, Florida
87, Report #47965
Mar 04 2003
07:06 PM
AOL ripoff scam Nashville Tennessee
I have had problems with AOL since I went into the sevice since FEB 28th 2002. I went into the sevice and had told them that I was going and that the service would not be used anymore. That was feb 20th 2002. I had packed my computer and everything else and put all of my things in storage until I got out in October 2002. I had been in basic training til May 5 2002 when I got my first piece of mail from home. I found out that AOL was still charging me for services that I told them to stop. Then when I went into AIT (Advanced Initial training) I kept getting mail from my bank saying that I was still getting charged for services not being used. I got my first statement at AIT, June 20 2002. That makes FEB, Mar, Apr, May, June I was getting charged $28.80 each Month. I told My drill instructor what was going on and he said that I could call my bank and put a stop payment to stop this so I did. And I found out that a stop payment only works on amounts already charged. In july they charged me $28.81. What a crock of shit!. I repeatedly called AOL and they gave me a run around. I still am haveing problems with them. To this date I have gotten $345 dollars stolen from me because they will not quit charging my account. I finally after 1 year of them charging me what I Have finally had them stop having my account with them. Andrew nashville, TennesseeU.S.A.
Entity: Nationwide
88, Report #45507
Feb 15 2003
05:51 AM
AOL Credit card scam Internet
I cancelled my AOL membership on 10/12/2002. Received cancellation confirmation on 10/18/2002: We are sorry to lose you as a customer, but we have canceled your AOL membership as you requested on 10/12/2002 On 12/18/2002 AOL charged my credit card another time $ 23.90 Called AOl to dispute the charges and was told that I had a second account. I never opened a second account and was not aware of a second account, AOL could have mentioned that when they informed me that I was no longer a member. On 2/14/2003 they still refused to credit the $23.90 back to my CC. Called Bank of America. They explained to me that if someone uses a second screen name it automatically opens a second account at AOL. This looks pretty much as a systematic trick to me: make people think that they are no longer a member with AOL and convert their second screen names into separate account and charge them... Steven apache junction, ArizonaU.S.A.
Entity: Internet
89, Report #47636
Mar 02 2003
11:21 PM
AOL ripoff Internet illinois
When pulling up my checking account online, I noticed it stated I had a $0.00 balance. This was odd because I just got paid the day before. When reviewing the details I see a deduction of $1,278.40 listed as AOL Services. I don't have AOL . Have never talked to any AOL person, or made any kind of inquiry in any manner from AOL. I contacted AOL. Was told to contact my bank by the AOL customer service person. Contacted my bank the next day, and they told me to demand a refund from AOL. Contact AOL again and was told I would received a credit on my account in two to three days. Three days later, no credit from AOL. Called AOL to follow up. The AOL custom service person asked me for my AOL accont number. I don't have an AOL account I told her. She continued to refuse to help me without an account number. I requested that she transfer me to a manager who maybe could be more creative in helping me. The customer service ladies responce was to hideously laugh at me and tell me that the manager would not be able to help me either without an account number. Needless to say the manager did help me find the information on my report, but informs me that it will be 10 days be for I receive my money back. Meanwhile I have zero money. When did it become legal for AOL to steal? Debra lake villa, IllinoisU.S.A.
Entity: Nationwide
90, Report #52227
Apr 09 2003
12:41 PM
AOL ripoff dishonest ripoffs Dulles Virginia
When I purchased my computer I had 6 months of free AOL. On March 11 I recieved an e-mail from aol saying they were billing me for hourly service,($ 328.95) This was 2 days after they tried to take the money from my acct. I called and talked to several people who said they showed the 6 months free until May 2003. But that at some time my acct was switched to hourly. I told them that was'nt possible why would I pay hourly when I had free service. They decided to offer me an extra 2 months free. I told them I wanted to close the acct. and would not pay the bill. They have since tried to deduct the amount from my acct, overdrawing me in the amount of 250.00. They are'nt even authorized to put it through as a check, they were only authorized to take it off my credit card. I am a disabled woman and now I have to close my bank account because they keep overdrawing it, and thats where my disability check gets deposited. I can't believe that a company can get away with this kind of cheap fraud. I hope people will think twice before ever getting involved with aol. Michelle Mesa, ArizonaU.S.A.
Entity: Dulles, Virginia
91, Report #4137
Jan 05 2001
12:00 AM
AOL 6.0 Destroys Modems
I have had a horrible experience with AOL. Their version 6.0 has disabled my modem (confirmed by Technical Support at AOL). In addition to tying me up on the phone for more than 8 hours I was hung up on, ridiculed, and lied to. AOL 6.0 disabled my modem causing me to buy a new one. They refuse to adaquately reimburse me even though they admit to causing the problem.
Entity: Dulles, Virginia
92, Report #12505
Jan 26 2002
12:00 AM
Rip off AOL deceptive cancellation scam
In November I contacted AOL to cancel my subscription. The person I spoke with assured me that the account subscription would be cancelled, but tried to sell me a limited type AOL service. I declined, telling her I no longer required AOL internet access, as I now subscribed to a cable internet access company that did not require a service such as AOL. She then told me she would give one month of AOL service for free. I replied to her that it wasn't necessary, but she explained she would do so regardless, as I would not be billed for the service. I agreed. I believe I was told I needed to do nothing else, the subscription would expire at the end of the free month, and that if I wished to re-activate my account, I would have to contact AOL. I did not contact AOL to re-activate my account. In the time since this conversation, I have accessed the AOL email account from Internet Explorer and Netscape, expecting to see that my account was cancelled. I did notice that my email account was still active, thinking that AOL would eventually de-activate it. When I received my credit card bill on 1/26/02 I discovered AOL is still billing me. I phoned them immediately, and was told by accepting the free month I was basically telling them I was re-activating my account. This IS NOT what the AOL rep told me in November, and I believe it is misleading and fraudulent. AOL even acknowledges that I requested a cancellation order in November. Why would I do so, only to re-activate it the following month? I spoke to a supervisor who was very indignant and adamant in insisting I was responsible. I asked to speak to her supervisor and was told that her supervisor does not take calls. I then asked for her name, she identified herself as Dianna. I asked for her last name and she replied Smith. Sounds evasive, eh? I asked for a phone number in order to reach her again and she declined to give it to me. Click here to read other Rip-off Reports on AOL
Entity: Nationwide
93, Report #12594
Jan 28 2002
12:00 AM
AOL IS A BIG RIP-OFF
In last year 2001, I was ripped off by AOL also. They were taking money out of my checkings account for a service I didn't order. My internet service was free because it came free with my computer for 1-year. When I first noticed they were debiting my checkings account and contacted them, they stated that they wasn't debiting my account and that I needed to send them proof from my bank. When I did send them proof, at that point they begin to make another debit. Finally, they stated they canceled the service for which they were debiting my checkings account. So, since I hadn't been writing any checks or had any authorized electronic charges made, I didn't keep any money in my checkings account. But then the following weeks, they continued (AOL) to debit my account for $4.95 and $5.00 on serveral occassions in which I was charged by my bank a $20.00 insuffient fee each time for each of the charges they tried to debit. I contacted AOL again on several occassions, I also spoke to several managers/supervisors in which they weren't very helpful and one of them was very rude. They finally gave me a fax number to send my request for refund/complaint to. Stated they didn't have a phone number for me to reach anyone at. So I sent the information to the fax number given about 6 times and never recieved any type opf response. So, I contacted my local better business bureau and filed a complaint with them. They sent copies of all my documentation to AOL regarding my claim, and AOL never responded. AOL is a BIG RIP OFF... I don't care if they offered me free service for a year, I wouldn't accept it... All I want is the $115.00 they owe me! C. Anglin Click here to read other Rip-off Reports on AOL
Entity: Nationwide
94, Report #12273
Jan 23 2002
12:00 AM
AOL rip off billing after cancellation
i am currently being billed by aol. i am going to pay them, but i am truly upset. i tried a number of times to cancel my account. aol said i reinstated the account when actually i did not. i have been charged through the bank for overdrafts resulting from this. i tried explaining to aol at different times the situation with no results. i had been with aol for awhile. gary so holland illinois Click here to read other Rip-off Reports on AOL
Entity: Nationwide
95, Report #11139
Jan 09 2002
12:00 AM
aol internet service rip-off artists
I tried to download aol but got an erroe message saying: unable to download. So I assumed I don't have the service well Come to find out it did download and low and behold my account was charged 23.90 and this made my account overdrawn so I am stuck with an overdraft of 20.00 and aol says to keep the account open and they will refund 23.90. I really don't want anything to do with aol and all my working associates feel the say way. AOL are nothing but rip-off artists. Peggy in Michigan Click here to read other Rip-off Reports on AOL
Entity: Nationwide
96, Report #12070
Jan 21 2002
12:00 AM
AOL determined to get money through fraud
In October 2001, I claled Aol to cancell my account. Like all other times, they tried to talk me into keeping it by offering me free months. I declined, and told them my acount was closed and I didnt have a phone any more. The girl I spoke with, said she would make note of it in my records. The next month, I received an email notice from AOL telling me they had tried to debit my account and it would not go through. Again, I called and spoke to someone and explained my desire to cancel my account. I told them I dont want an account and I dont want any free months. The girl I spoke with this time said she would give me a month free, and I said I just told you I dont want it. Her reply was I had to take it because their computers were down and she could not pull up my account. But as soon as she could, she would put it in my record I wanted to close it. Here it is January, and I just received an email from their Billing Mgr. that I have given them permission to debit my account. All this time I thought My account had been closed. When I try to email them on this issue, it comes back they are not receiving mail at this time. Kim Click here to read other Rip-off Reports on AOL
Entity: Nationwide
97, Report #11708
Jan 16 2002
12:00 AM
aol internet rip-off
Aol has been charging me 3different payments a month 1.48.00 2.48.00 and3.29.95 startingthis past november. they screwed up my checking account so bad. every time i write a check out they bounce. i was only signed up for the 1 account. 9.95 i didnt use it that much.
Entity: Nationwide
98, Report #28720
Sep 02 2002
12:42 AM
AOL ripoff consumer rip-off fraud Internet Internet
I have a long-standing AOL account in addition to several others that I use for personal and professional reasons. About 5 months ago, AOL initiated a promotion that offered to convert existing screennames into wholly independant accounts. If accepted, three free months of service would be given. As has become a customary practice, this promotion was offered with a splash screen upon quitting the AOL application. When I first encountered such a dialog, I was NOT offered a button or option to decline or dismiss, there was only one button to accept the offer. Rather than selecting the promo, I quit the computer. Nevertheless, the account was generated. I received an email verification of such, but email responses in protest were returned with the message that it was undeliverable due to that mailbox is full. Phone calls to tech support assured me that AOL recognized that I declined the offer and no more would come of it. On the fourth month hence, I noticed that I had been debited $23.90 in addition to my account fee. In contacting AOL, I was informed that they had no record of my declining the offer and that the three FREE months had elapsed. After having them verify that said account had never been used, it was cancelled and that I would be reimbursed and given two months credit on my regular account for my trouble. One month later, no reimbursement had been received AND I was once again charged from my regular account PLUS the same $23.90 for the additional service. In my subsequent contact with AOL, their words were that this was impossible. After two hours online and on the phone, and after twice being disconnected, it was determined that AOL was indeed at fault and that any future charges would be stopped. I have been promised a reimbursement check and will receive a two additional months of credit on my regular account. This just happened, so I am not certain if this will be the end of it. What concerns me most, however, is the apparent crux of the problem. As I was on the phone with the latest technician, he discovered that he could delete the service in question from my account, but that the request did not apply to the database -- when he refreshed the screen, the service reappeared where it had been deleted. He assured me that the correction had been made manually, but I am not so sure that other people aren't suffering from the same bug. Keep and eye out folks. Peter Vancouver, Washington
Entity: Internet
99, Report #20895
May 15 2002
09:44 AM
AOL ripoff deceptive company dishonest ripoffs MECHANICSBURG internet
AOL is ripping off people constantly with their deceptive advertisement of FREE hours of use. I purchased a computer with the offer of 6 months of FREE AOL included. I did all the appropriate steps to contact AOL to set up the service and even had the service for 1+ month. Then I get a bill from AOL online saying I owed them for service. SO I call AOL, and they say they never spoke to me about setting up a FREE account. I faxed them a copy of the information used to set up the service. I spoke with the company I purchased the computer through, and they referred me back to AOL. AOL says they will take care of it. Instead on my next credit card bill I am charged for 4 months of service, and yet my account is frozen. I can't get into my e-mail or anything else. I call them 4 more times, and I get nowhere. Now that they received my money, they have no interest in speaking with me about myu issue. To boot, when I phoned last, the customer service representative had the nerve to try to transfer me to some other company that was offering some FREE offer through AOL> I laughed at her and asked why I would believe anything from AOL is free as I am paying for their FREE AOL INTERNET SERVICE> She apparently didn't understand why I didn't want to talk about this other offer. sk MECHANICSBURGH, Pennsylvania
Entity: Nationwide
100, Report #29423
Sep 08 2002
10:33 PM
AOL ripoff Jacksonville Florida
COMPANY OR ORGANIZATION INFORMATION: AOL Billing Operations & Svcs P.O. Box 17200 Jacksonville, FL United States 32245 7200 (800)827-6364 aol.com COMPLAINT INFORMATION: Complaint #: 798010 Complaint Type: General Complaint (not a car maker) Date Received: 9/9/2002 Primary Complaint Classification: Credit or Billing Disputes Secondary Complaint Classification: Service Issues Complaint: Aol charged my Visa Debit card 23.90 in September of 2002 when I had already cancelled an account with them in August after I had discovered that they had charged 23.90 to my visa for an account my husband had set up. They credited my account account a week AFTER I had called to cancel. I was told By Dorothy that my account would be credited right away. This unknown charge caused a check of mine to bounce so now I also have fees to pay after being charged for something that I had already cancelled and was told was credited. Now in September My account is being charged again for another 23.90 that I HAVE NOT authorized. When I called I spoke to JUDY a very rude and horrible woman who informed me that even though my account was being cancelled a SECOND time and received a cancellation # from her that My account was still going to be charged and there was nothing she could do about it. She Could not give me any information on the account because my ADDRESS did not match what they had on their files. My visa account matched well enough for them to charge me for something I neither want nor will ever use.( I have a cable Modem) but my address doesn't match well enough to give me any information on this account. At this point I will be calling the bank immediately to have this charge stopped but I will also be reporting this to the local authorities and to the District Attorney's Office. Desired Settlement: Refund Settlement Explanation: I want mY account to be credited and to never have another charge on it from aol ever again. I also want them to pay the bounced check fee that i incurred due to their fraudulent charges. Customer Service Rep: Judy Product or Service: Nothing Model Number: Account Number: Order Number: Salesperson: Payment Made: Yes Purchase Price: Disputed Amount: Payment Method: Credit Card Purchase Date: Problem Date: 8/11/2002 Complaint Dates: 8/11/2002, 9/8/2002 The bureau that will handle your complaint is: BBB of Northeast Florida 7820 Arlington Expressway, #147 Jacksonville, FL 32211 Phone: (904)721-2288 Fax: (904)721-7373 Email: complaints@bbbnefla.org WWW: http://www.bbbnefla.org Linda Sturgeon Bay, Wisconsin Click here to read other Rip Off Reports on AOL STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, its paid for!
Entity: Jacksonville, Florida

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