Cash Call Ripoff Dishonest Company with Bad Business Practices Fountain Valley California
Beware, Do Not Do Business with CashCall.My husband took a loan out with CashCall summer of 2006, he passed away at the end of November of 2006. I notified CashCall in writing with proof of death in December 2006 of his passing.
I called CashCall to find out the balance on the account in order to pay it off the loan, but was told they could not provide this information because I was not the owner of the loan. I asked then how will you get paid?
CashCall continued to take monies out of this bank account. I called CashCall to inform them that withdrawls continue to be taken out of the account, so they reimbursed me for one month.
Because of the additional withdrawls taken from the account, I decided to close the account. I called CashCall again, and asked for the collections department, only to be transfered to another customer service rep. This happened everytime I called.
I started receiving harrassing phone calls from CashCall, asking for my husband, I told them he passed away and they stated they need a copy of the death certificate.I told the representative this information had already been provided, and everytime they stated they did see that the DC had been received.
Again, I asked for the balance owing on the account, and they could not provide me with the balance. Again I asked for collections and continued to be passed around from rep to rep.
This went on for months. I called back and spoke with a manager who informed me that I should be receiving a call from their legal department. Time went by and I never heard from legal.
CashCall begin making harrassing phone calls to my daughter who my husband used a reference. Shorthly after the phone calls to my daughter, a gentleman from CachCall came to my home unannounced. He knocked on my the door and asked for my husband, he had a camera in his hand and an invoice, he was informed by my daughter that my husband passed away and was provided with his expiration date. He refused to leave a copy of the invoice or provide my daughter with his name, but showed her the Cashcall invoice,this happened on a Saturday at 10:00am.
On the following Monday, I called CashCall and spoke with a manager in their Las Vegas office. I informed her of the gentlemens visit to my home, she stated she didn't know anything about that. I told her I would like to pay the balance owing on the account, again she stated they need proof of death. I informed her that I've already provided this information, which she saw on file.
The manager stated she would investigate the account and get back to me within 2 hours. She called back with 15 minutes, and stated she could not provide me with the balance on his account unless I had a signed Power of Attorney. This had gone to far, I called back again and asked for the Loss Mitigation Department or the Legal Department and was told those departments did not have a phone number. I left my number, but no one called back.
I called back again, and asked for the collections department, and finally someone transferred me directly to the department. The representative provided with all the information I need to pay off the balance owing on the account.
Interest accures daily on these loans, it appears to me that CashCall knew my husband was deceased, and they were trying to take advantage of me and my family during this time of breavement.
Again, beware do not do business with these people they are not trustworthy, they are unprofessional and have bad business practices, they are crooks. It appears as if they wanted more than the balance on the loan. They wanted it to incur penalties and more interest.I will continue to file complaints against this company with other agencies.
Santa Fe Springs, CaliforniaU.S.A.