Cingular Wireless Provides me with Defective Phone ripoff Lubbock Texas
On March 27, 2003 I signed up with Cingular Wireless and received the Erickson T62u as my free phone. I had previously had Cingular service and experienced no problems with them and I assumed returning to their service would still provide me with no problems.
Barely within the first month of having my phone I began experiencing problems. When someone would call my phone it would not ring. They would get my voice mail and leave me a message, but I would never know it because it would never show up that I had a message or that I had missed a call.
Other times when someone would call my phone it would tell them my number was currently not available. My family members or friends would have to call my number several times to even get through.
Once I found out this was happening, I called Cingular and told them my problem. They instructed me that I would need to return to the store where I had purchased my phone. They said I might need to get a new phone, that it might be a manufacturer's defect.
When I returned to the kiosk in the local mall where I had purchased my phone, they told me that I would need to switch my phone number. They told me others were experiencing the same problem and that it had to do with the prefix of my phone number.
My phone number was switched and I assumed all was taken care of, but more problems begin to occur. When I have a voice message it still does not show up. Occassionally when I am talking to someone my phone will end the call unexpectedly.
It has difficulty charging. The battery life indicator on the screen will be halfway charged and then after I talk to someone it will be empty, but my phone will never die or flash low battery. When I turn it off and on my battery will be charged halfway again.
I called Cingular several times and told them of my problems. They would run some kind of tests on my phone, and then I would assume all was okay. But instead my problems continued. I put up with it until November 13.
That day I returned back to the kiosk where I had purchased my phone and explained my problems. Their response to me was that they could take my phone and send it off to the manufacturer which could take 4-6 weeks and during this time give me a loaner phone, or I could call a local tech center and explain my problem to them.
The next day, I called the tech center which was closest to my home area. The place I called was not a tech center at all, but a Cingular stand inside a Crest food store.
When I asked for the phone number for the tech center, the gentleman I was speaking with said that he could give it to me, but no one would answer because there were only two techs who worked there and they usually did not answer the phone.
What good would that do me? I got the phone number anyway, but did not call. Instead, I called Cingular and explained my problems to them. The woman I spoke with told me that the problems I was experiencing were due to a manufacturer's defect and that I would need to call the manufacturer.
She gave me a phone number, 1-800-227-3663, which turned out to be an adult sex line number. I called back and spoke with Zenovia Johnson, explaining to her all the troubles I had been experiencing.
I also told her how I felt like no one wanted to help me. I told her that I wanted a phone that worked correctly since I was paying for one that did not. She told me I was not eligible for an upgrade until I had had my phone for a year or more.
I then asked if there was not any way I could get a different phone. I told her that I would even be willing to pay for a new phone even though I felt like I should not have to since the phone had a defect.
She said that getting a phone before an upgrade was due would require approval. I then waited on hold while she spoke with someone about getting this approved. When she came back on the line, I was told I would have my choice of two phones. I would not be responsible for paying for the phone I chose.
I got online, looked at the two phones, and chose the Nokia 3595. She told me they could ship me the phone, and that I could have it in a couple of days.
My other option was to go to a Cingular store that could access my account with their computer system, that way I could get my phone and not be responsible for paying for it. If they could not access the information, I was told I could pay for it and then my account would be credited.
I called a few stores, but they were not able to access the information. I called Cingular back on November 17 and told them to go ahead and ship my phone. The woman I spoke with said I should have it within a couple of days.
On friday, I called back because I still had not received my phone. I was told that it had not been shipped yet. I was told that their warehouse that shipped out the phones was 3 or 4 days behind.
I called back on monday, November 24, and my phone still had not been shipped. It had now been a week since they told me that my phone had been sent out. And yet I did not have it.
I called back the next day and they told me it should go out that day, but with the Thanksgiving holiday it might not be delivered until monday. I asked if I did not have it by monday if I could call back.
The customer service rep told me that I should have it by then because that would of been two weeks since I ordered it. I called back the following day, November 26, just to see if it had indeed been sent.
The rep I spoke with told me that it had not been shipped. Today's date is November 27. I have had my phone for exactly six months. I have had problems ever since I got it.
For basically the past two weeks I have been waiting for the arrival of a phone that would work correctly. And I am still waiting.
I would not recommend Cingular service to anyone. I have read several of the other rip-off reports and I wish that I would have known about them before I signed back up with Cingular.
Even if I terminate my service I will be stuck with a $200 or more early termination fee, which is purely ridiculous considering the treatment I have received.
All I am wanting is a phone that works correctly because I am paying every month for one that does not. Is that too much to ask for?
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