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76, Report #368334
Aug 30 2008
12:21 AM
Comcast Cable TV Fremont California
In the third week of July I went to Comcast Service office in Fremont, CA to get cable service for my apartment. There is no telephone in this office to enquire if it is open or not. It was a week day, when in the morning I reached the Comcast office and found it close. A notice was posted on the door for the closure. Nobody could think that the office will be closed on a working day. Many people were coming and returning disappointedly like me. The next day I again went to the Comcast Service office and asked for cable service for my apartment. I found the Comcast staff arrogant, uncooperative and shockingly impolite. A woman employ handled my case. She said that there is a special package and I will get their Expanded Basic channels on discounted rate. At the end I asked her to give me written information about the cable package I will be getting. She said a technician will come to fix the cable service but refused to provide any written information about the service and how much I will be charged. On July 25th a Comcast technician came to my apartment at around 5 pm. The technician was impolite and uncooperative. He moved my TV from one corner of the room to another corner because the cable wire was short and he was unwilling to put an extension cable. He had a very old TV signal receiver which he attached to my TV set and showed me some channels. The technician asked me to sign a paper which I signed without reading because it would have taken at least half an hour to read carefully the fine print. Later that day when I tried to watch various channels, I found that the cable receiver is very slow in response. I complained to Comcast's customer service. Probably, one day later I called the customer service to add one more channel and to know how much I will be paying for the current package. The agent was unable to tell me how much I am going to pay. I asked him what will cost if I take your limited basic plus two Asian channels. Then I told the agent better I continue with my original package. The agent said that now I have changed the plan and computer system is not giving me back the old package because I am now a new customer. After this, I was left with few local and advertising channels and two Asian channels. Still I had problem in receiving those channels because of rusty signal received. I again called the customer service and complained about the receiver as well as the awkward position of my TV. I was told that a technician will come on July 31st between 8am and 12 noon to provide a new receiver and extend cable. No technician turned up during this period. When I contacted customer service I was told that technician is very busy and now he will come between 3-5 pm. Again no technician came. I again called the customer service and was told that now technician will come around 6 p.m. He brought another receiver, extended cable wire and helped move my TV back to other corner. Few days later I got a bill for $79.52 which showed that I have Limited Standard and Expanded Basic and Sony/Zee channels. However, I had only Limited Standard with Sony/Zee channels. I went to Comcast's service center in Fremont to ask why I am billed for the service which I am not receiving. I asked the Comcast employee why my original package was cancelled. She said you made changes to your package and that package was for July only and now it is the month of August. [Mind you Comcast customer service agent told me that he cannot return to old package because computer is not accepting and I am considered a new customer after making changes to my original package.] She gave me a new printed bill which has so many figures and does not clearly show how much I have to pay. Few days later I called the customer service and after talking to machines for at least 15 minutes I was able to talk to an agent. I told him to cancel the cable service. I asked him how much I have to pay. He told me to pay $ 78.80 and return the receiver to Comcast service center. I asked him why I should return the receiver it should be collected by your company. He said you are supposed to return the receiver under the Comcast agreement or you have to pay $10 for collection of receiver. I sent a check of $78.80 but did not return the receiver because I feel it is the responsibility of Comcast to collect the receiver and if the so-called agreement says that I have to return the equipment, I should have been told at the time to delivery of the receiver. I feel I am cheated by Comcast. I feel its employees are arrogant and uncooperative because it has a monopoly of cable service in my area. I believe that since the Comcast has monopoly of cable service in this area it is charging its customer arbitrarily, its customer service is inefficient, its employees work with this presumption that the people have no choice for cable service and its equipment agreement is unfair and unjust. I believe that the Comcast should provide detailed information about the cost of the packages and equipment and other hidden charges at the time of enquiries about its cable service not at the time of delivery of equipment. It was shocking for me to know that Comcast charges a small amount to change in any service. I was not told about this at the time of ordering cable service. I feel that Comcast extorted $ 78.80 from me without providing service to my satisfaction. It should not only refund this money but compensate for the mental torture I suffered because of its bad and inefficient cable service. Ghazali Fremont, CaliforniaU.S.A. Click here to read other Rip Off Reports on ComCast
Entity: Nationwide
77, Report #596197
Apr 24 2010
12:46 PM
Comcast Cable rip off Internet
Here is an actual chat log from Comcast CSR Jose about changes to my billing plan... user STeve_ has entered room Steve(Sat Apr 24 13:04:54 CDT 2010)>Where have all my channels gone when my bill keeps going up?  analyst Jose has entered room Jose(Sat Apr 24 13:04:59 CDT 2010)>Hello STeve_, Thank you for contacting Comcast Live Chat Support. My name is Jose. Please give me one moment to review your information. Jose(Sat Apr 24 13:05:04 CDT 2010)>A Comcastic day to you! How are you doing today? Jose(Sat Apr 24 13:05:08 CDT 2010)>Hi Steve. Jose(Sat Apr 24 13:05:15 CDT 2010)>I am so sorry to hear that. STeve_(Sat Apr 24 12:06:57 CDT 2010)>Well Jose, I'm wondering where or why I can no longer recieve g4 network, Style network, and Bio...I recieved notice from your company that some channels where changing, but it said nothing about these channels STeve_(Sat Apr 24 12:07:42 CDT 2010)>Bio, in fact, was supposed to be added, but I no longer recieve signal Jose(Sat Apr 24 13:07:49 CDT 2010)>I see here that you have a concern or inquiry with your channel line up, I thank you for giving us the opportunity to resolve this issue and I am happy to help you with it. As your service representative today, I want you to know that your satisfaction is of my topmost priority and I assure you that we can resolve this issue together on this chat, Steve. Jose(Sat Apr 24 13:08:41 CDT 2010)>For me to better assist you and provide you with the accurate information, I need to pull up the account. I need to verify some security information to pull up your account. If you have questions along the process, please feel free to ask. Jose(Sat Apr 24 13:08:41 CDT 2010)>Can you please provide me the phone number and the last four digits of the social security number on the account? STeve_(Sat Apr 24 12:10:13 CDT 2010)> (info here) Jose(Sat Apr 24 13:09:39 CDT 2010)>Thank you for that information. Please give me a few minutes of your precious time to pull up the account. Jose(Sat Apr 24 13:10:34 CDT 2010)>By the way Steve, while waiting for your account to pull up, I will share you a feature of Comcast that you can truly benefit.  Are you aware of the customer self-help on STeve_(Sat Apr 24 12:12:10 CDT 2010)>No, what can that do for me? Jose(Sat Apr 24 13:11:42 CDT 2010)> has an extensive series of Frequently Asked Questions (FAQs) that cover all of our products. Customers do not have to sign in to access the FAQs. Quick steps to do it...Open a web browser window and go to On the home page, the navigation menus are on the left side of the window and click on Customers then Help and Support. Jose(Sat Apr 24 13:12:17 CDT 2010)>Thank you for patienly waiting. STeve_(Sat Apr 24 12:13:03 CDT 2010)>I'm not loking for FAQs, that's why I contact you Jose(Sat Apr 24 13:12:47 CDT 2010)>2 WICS (ABC) 3 WCIA (CBS) 4 Access / Cable Marketplace 5 Access / Cable Marketplace 6 WBUI (CW) 7 WRSP (FOX) 8 WSEC (PBS) 9 WGN America 10 WAND (NBC) 11 HSN 12 WILL (PBS) 13 QVC 15 CSPAN 16 TV Guide Network 17 Local Weather 18 Government Access 19 WCFN (MNT) 22 Educational Access 23 ShopNBC 24 VH1 25 Nickelodeon 26 CNN 27 ESPN 28 ESPN2 29 BET 30 USA Network 31 Discovery Channel 32 AMC 33 Spike TV 34 TNT 35 Bravo 36 Headline News 37 A&E 38 TBS 39 CNBC 40 MSNBC 41 Disney XD 42 Lifetime 43 Disney Channel 44 The Weather Channel 45 Comedy Central 46 Animal Planet 47 Cartoon Network 48 Food Network 49 CMT 50 Fox News Channel 51 Hallmark Channel 52 TLC 53 E! 54 FX 55 MTV 56 FSN Midwest 57 HGTV 58 Oxygen 59 ABC Family 60 History 62 Travel Channel 63 truTV 64 Comcast SportsNet 65 Style 67 Syfy 68 Speed Channel 70 Big Ten Network 71 The Golf Channel 72 TV Land 98 Lo Jose(Sat Apr 24 13:12:47 CDT 2010)>cal Programming 138 TLN 189 WEIU (PBS) 219 WSEC Create 220 WILL Create 233 ION Television 244 Cable Marketplace 255 Big Ten Network 275 EWTN 276 Daystar Television Network 285 Comcast Info Channel HD 416 WILL World 417 WSEC World 418 WEIU World 420 WBUI-DT This TV 434 Weatherscan 436 WAND Weather 446 CSPAN 2 549 VERSUS 611 Lifetime Movie Network 692 Comcast Xtra 850 Music Choice Jose(Sat Apr 24 13:12:48 CDT 2010)>Thank you for patienly waiting. Jose(Sat Apr 24 13:12:57 CDT 2010)>That is your current channel line up. STeve_(Sat Apr 24 12:14:25 CDT 2010)>Why is g4 not included now and why was I not informed of the change. STeve_(Sat Apr 24 12:14:56 CDT 2010)>And why do I still not recieve signal on the Style network (channel 65)? STeve_(Sat Apr 24 12:16:19 CDT 2010)>Was my account credited with any kind of discount for losing so many channels? Jose(Sat Apr 24 13:15:33 CDT 2010)>Im so sorry for that Steve, for the G4 that is part of the channel changes. Jose(Sat Apr 24 13:16:11 CDT 2010)>For that Style network, may I know what do you see on channel 65? STeve_(Sat Apr 24 12:17:32 CDT 2010)>Not authorized (press info for ordering information) Jose(Sat Apr 24 13:16:56 CDT 2010)>Okay. Jose(Sat Apr 24 13:17:17 CDT 2010)>Let me send a signal over to your box to activate that channel. STeve_(Sat Apr 24 12:17:24 CDT 2010)>Again...Was my account credited with any kind of discount for losing so many channels?Jose(Sat Apr 24 13:17:49 CDT 2010)>Now once I send the signal, please leave your box and TV on for 45 minutes for the box to fully download the signal. Jose(Sat Apr 24 13:17:59 CDT 2010)>Lets take the issue one at a time. Jose(Sat Apr 24 13:18:07 CDT 2010)>Would that be okay with you? STeve_(Sat Apr 24 12:18:54 CDT 2010)>Well, one channel isn't going to make a huge difference here.  I appear to have lost over 30 channels and my payments have only increased....but one at a time is okay Jose(Sat Apr 24 13:19:08 CDT 2010)> Any question before I go ahead and send the signal? STeve_(Sat Apr 24 12:19:31 CDT 2010)>no Jose(Sat Apr 24 13:19:46 CDT 2010)>Shall I send the signal now Steve? STeve_(Sat Apr 24 12:19:37 CDT 2010)>yep Jose(Sat Apr 24 13:20:29 CDT 2010)>Please stay online as I send the signal. I will be confirming if the signal went through or not. STeve_(Sat Apr 24 12:20:27 CDT 2010)>ok Jose(Sat Apr 24 13:22:07 CDT 2010)>Thank you for patienly waiting. Jose(Sat Apr 24 13:22:35 CDT 2010)>I am done sending the signal and I have the confirmation that the box is now starting to download the signal. Jose(Sat Apr 24 13:22:42 CDT 2010)>While the box will be on the process of downloading, please do not change channel for it may disrupt the box from fully downloading the signal. You can check after 45 minutes from the time I send the signal. I am 90% this will be fixed after 45 minutes. Jose(Sat Apr 24 13:23:34 CDT 2010)>Now, moving on. Let me try and process a credit on your account. STeve_(Sat Apr 24 12:23:56 CDT 2010)>Well, I'm really wanting to know what happen to the channels. Are they in a more expensive package now or what? Jose(Sat Apr 24 13:24:55 CDT 2010)>Yes, they are in the digital packages. STeve_(Sat Apr 24 12:25:05 CDT 2010)>I thought I have a digital package right? Jose(Sat Apr 24 13:25:24 CDT 2010)>For that concern, I suggest you contact 1-800-266-2278 to have the detailed information on the price. Jose(Sat Apr 24 13:25:42 CDT 2010)>You have the standard cable package. Jose(Sat Apr 24 13:25:55 CDT 2010)>Which you are paying $52.99 STeve_(Sat Apr 24 12:26:03 CDT 2010)>That's not right at all, I have extended basic with the High def channels or am supposed to Jose(Sat Apr 24 13:27:04 CDT 2010)>I am just basing my explanation on the information on the account. STeve_(Sat Apr 24 12:28:03 CDT 2010)>I'm looking at my statement, It says I have expanded basic and digital choice Jose(Sat Apr 24 13:28:39 CDT 2010)>I see, that is the same with the standard cable. STeve_(Sat Apr 24 12:29:31 CDT 2010)>I pay $82.94 every moth for and your statement quotes Jose(Sat Apr 24 13:29:44 CDT 2010)>You can opt to have the hd channels if you have the hd box. STeve_(Sat Apr 24 12:29:42 CDT 2010)>Basic Service 13.13 STeve_(Sat Apr 24 12:29:56 CDT 2010)>Expanded basic 39.86 STeve_(Sat Apr 24 12:30:04 CDT 2010)>Dual tuner feature 10.00 STeve_(Sat Apr 24 12:30:23 CDT 2010)>digital dual tuner dvr/hd 7.95 Jose(Sat Apr 24 13:30:49 CDT 2010)>Your monthly rate is only 52.99. with out  the taxes and other rentals for the equipments. STeve_(Sat Apr 24 12:30:44 CDT 2010)>digital choice 12.00 Jose(Sat Apr 24 13:32:48 CDT 2010)>Let me check. Can you please verify to me the account number. STeve_(Sat Apr 24 12:32:42 CDT 2010)>No, it's not...I'm obviously paying 64.99 without taxes and rental with the Digital choice package on my bill at 12.00 Jose(Sat Apr 24 13:33:02 CDT 2010)>Lets make sure that we have the same bill. STeve_(Sat Apr 24 12:33:16 CDT 2010)>account # (here) Jose(Sat Apr 24 13:33:57 CDT 2010)>Thank you for that information. Jose(Sat Apr 24 13:36:13 CDT 2010)>Thank you for patienly waiting. STeve_(Sat Apr 24 12:36:02 CDT 2010)>The Digital choice package has been on our bill for over a year because I WANT THESE CHANNELS Jose(Sat Apr 24 13:36:39 CDT 2010)>Can you please verify to me the complete name on the account that you provided. STeve_(Sat Apr 24 12:36:52 CDT 2010)> (name on account here)Jose(Sat Apr 24 13:37:39 CDT 2010)>Thank you for that information. Jose(Sat Apr 24 13:38:35 CDT 2010)>Im so sorry for the earlier billing information that I provided, I was basing my explanation from the account of Steve Poe. Jose(Sat Apr 24 13:39:15 CDT 2010)>Thank you for patienly waiting. Jose(Sat Apr 24 13:39:27 CDT 2010)>The monthly rate is 119.94. STeve_(Sat Apr 24 12:40:07 CDT 2010)>OK, now do you see the Digital choice package? Jose(Sat Apr 24 13:41:23 CDT 2010)>Let me type what service I can see on the account. Jose(Sat Apr 24 13:41:36 CDT 2010)>Standard cable =  52.99 Jose(Sat Apr 24 13:41:56 CDT 2010)>Digital choice  =  12 Jose(Sat Apr 24 13:42:29 CDT 2010)>hd box  = 10 Jose(Sat Apr 24 13:42:53 CDT 2010)>Internet service = 44.95 Jose(Sat Apr 24 13:43:03 CDT 2010)>That is all what I can see. STeve_(Sat Apr 24 12:43:06 CDT 2010)>Correct, so what is digital choice? Jose(Sat Apr 24 13:44:31 CDT 2010)>For digital choice, you can access some hd channels. Jose(Sat Apr 24 13:44:42 CDT 2010)>For digital choice, you can access some hd channels. STeve_(Sat Apr 24 12:44:59 CDT 2010)>What HD channels? just to be sure here Jose(Sat Apr 24 13:46:15 CDT 2010)>Let me check. Jose(Sat Apr 24 13:48:32 CDT 2010)>Thank you for patienly waiting. Jose(Sat Apr 24 13:48:34 CDT 2010)>919 CNN HD 921 Golf Channel HD 922 Comcast SportsNet HDTV 923 ESPN HD 924 ESPN2 HD 925 TNT in HD 926 TBS HD 929 Lifetime Movie Network HD 930 Disney Channel HD 931 ABC Family HD 934 Animal Planet HD 935 HD Theater 936 Discovery HD 937 Universal HD 938 Syfy HD 939 USA HD 940 A&E HD 941 History HD 942 HGTV HD 943 Food Network HD 944 TLC HD
Entity: Internet, Internet
78, Report #547096
Dec 29 2009
08:16 PM
Comcast Big Ripoff Internet
Back around memorial day I took advantage of a comcast special for television. It included HBO, I asked if I could watch tv and record another channel at the same time. I was told yes. When they installed it I had to rent a box for the HBO but could record on the VCR in the other rooms and watch a differnt channel. A few months ago a rep came by and offered me a better Internet and telephone deal. He said I could get the 99 triple play. Boy what a savings. Well that was down graded to no more deals till the one I have expires but I can get internet for $19.00 and phone a little less than what I am paying. Instalation would be under $90. I wouold not need any more equipment for the internet, On instalation day the cost was $100 and I had to buy a router. First I was told a splitter ten when that didn't work I had to buy the router. My first bill was high and prorated but internet was $29.00 plus. Then Phone bill was higher tahn quoated plus never received discoount coupons as promised.  Now they are switching and the box you must use will not let you record a cannel on your VCR and watch another channel at the same time. To do that it cost $15.99 per room more. I feel they should let me switch to another company without penatlty since they changed the rules of the contract. The phone service has been evrything but good. In the last two weeks the have had reps out to attempt to fix it. When I had ATT I never had this poor service. The people I speak to on the latest issue with the VCR had to put me on hold to fiqure out if it could be done.  They sure need to have the techs work here in the USA. My bill was suposed to be under #130 but it is over $144 and who knows how much more. I paid about $100 for equipment for the internet, paid $100 for instalation and when service goes out they promis a credit but FORGET IT. Unless they improve they rate med service on the tv, Bad on the phone and a lot slower that ATT on the internet speed.
Entity: Internet, Internet
79, Report #628726
Aug 03 2010
05:02 PM
COMCAST Phone service/cable t.V. jacksonville, Florida
I am a new resident in Jacksonville, Florida. I live in a hi-rise building that has a contract with Comcast for Advanced regular cable.  I called Comcast to make an appt. for internet service, phone service, plus upgrade to have movie channels on my T.V.  The person was over an hour late, had an attitude, but started working. He connected me to the internet.  But could not get the cable working.  My phone service was working and a phone number was assigned to me. The phone number was to be an unlisted number.  As of today the number shows up as a Ms. Jones whenever I make a call.  I get bill collectors calling every day, several times a day, looking for this lady and telling me it is her number as the recording states that it's her. Still no cable after a second tech comes out.  My second day waiting for them.  He tells me it's working and leaves.  The TV is not on.  I turn it on and nothing but a big sign (NO SIGNAL).  So I make a 3rd. appt. for August 3, 2010.  No Tech shows.  Called and was told a tech was here and that no one was home.  I did not leave my condo all day and had a person from the condo working here most of the day.  The appt. was 8 A.M. to 11 A.M.  They have to call in at the gate and the front desk opens the gate for them.  They also are suppose to call the customer!  I have caller I.D. and they did NOT call me or call from the gate to the office.  So they are not honest people.  The time I spent on hold, waiting for a tech to arrive, was not acceptable. There needs to be a class action law suit against this company.  They are so big now that they do and say whatever they wish to customers because they have no competition.  If we as customer, demand service, and act if we don't get it, the company (Comcast) would be forced to change. Let's all just cancel all the services and watch how fast we would become important to them.  It's insulting to be treated the way we are by this company. Thank you,
Entity: jacksonville, Florida
80, Report #602399
May 12 2010
06:36 AM
Comcast Digital Cable Extortion Internet
We need to do something about Comcast. They just started pushing a scrolling margque across the top of the TV for anyone on basic cable who doesn't currently use one of their cable boxes. It stays there across the top of the screen and just repeats endlessly....   The message says, If you can see this message, the TV you're watching isn't yet ready for Comcast's digital network enhancements. To order the necessary equipment, call 1-877-634-4434 or go to to avoid service interruptions. Once you have digital equipment connected to your TV you will no longer see this message.   I obviously don't appreciate Comcast's heavy handed approach at FORCING people to use their cable boxes. What I really don't appreciate, however, is Comcast's back door attempt at trying to get people to subscribe to their digital offerings so they can soak consumers for more money.   Someone needs to call them to the carpet! Call Comcast and ask to speak with SVP Rick Germano about the issue, file a complaint with the FCC, send a note to ALL of your senators & congressmen, send a note to the governor's office, contact media outlets, post comments on social networking pages. Create some NOISE!  
Entity: , Internet
81, Report #603137
May 13 2010
08:07 PM
Comcast Bait & Switch - Internet Kokomo, Indiana
I have had high speed internet for over 3 years now.  I started my service with Insight and later was forced to change with Comcast.  There were some struggles at first but everything smoothed out pretty quick.  Never had a problem with there services and nothing out of the ordinary.  One day I went online and started to look around at comcast services since I only have broad band internet with them.  I went to the product section and it asked for my address and this is why it asked for my address: So we can provide you with the most accurate product availability and pricing info possible, please enter your street address and ZIP code in the fields below. I entered my info and it gave me the options of only 2 products for broad band internet.  1 being Performance which says: Downloads up to 12Mbps, uploads up to 2Mbps with PowerBoost The 2nd option being Blast which says: Downloads up to 20Mbps, uploads up to 4Mbps with PowerBoost. I looked at the terms and conditions which state: Terms and Conditions Not all services available in all areas. High-Speed Internet service limited to a single outlet. Service subject to Comcast standard terms and conditions. Prices shown do not include equipment and installation charges or taxes. Speed comparison between Comcast 6.0 Mbps service and 1.5 Mbps DSL (downloads only). PowerBoost provides bursts of download and upload speeds for the first 20 MB and 10 MB of a file, respectively. Many factors affect speed. Actual speeds vary and are not guaranteed. Cable modem required. Norton comparisons based on Antivirus, Internet Security and Total Security Performance Benchmarking, Edition 4, by PassMark Software Pty., Ltd. (March 2009). Pricing, services and features subject to change. Please call your local Comcast office for restrictions and complete details about service, prices and equipment. Comcast 2010. All rights reserved. Norton is a trademark of Symantec Corporation. All other trademarks are the property of their respective owners. I go ahead and talk to the rep from comcast (online) and ask about upgrading to Blast.  She said that I will get this for 39.99 a month for one year.  After the 1st year it will go up to 67.95.  I say lets do this and upgrade my service.  I didn't have much time to play around with the internet and went off to work till 3am.  I got home and went to check my company e-mail and notice this is so not fast.  This is even slower than before.  When I did call them later that day they said comcast is experiencing problems in my area.  This went on for 6 days from having slow internet service to none.  Finally I get back online but when I was thinking about what one of the service reps said to me from a previous night about my internet of only haing 16mbps I didn't really understand this since there website says 20mbps.  Lets get online and talk to them about this because maybe she mistyped.  The rep from comcast said for Blast you only get 16mbps but with Ultra you can get 22mbps.  I asked why does the website say 20mbps and you are saying 16mbps?  He's reasoning was that this was due to my market.  Although when I went to site it asked for my address to find the current products in my market.  It never said anything about my market having Ultra.  The rep would not do anything for my service being that I signed up for the Blast which was supposed to be 20mbps.  I wanted to go back to my service I had before the switch and that was an option but wasn't an option.  Before I was paying 42.95 a month and now since I upgraded (although this is a promotional for 1 year of 39.99) I could go back to my previous internet but it is now going to cost me 59.95 a month.  I cannot get the 42.95 a month option because I don't have (and I never had) tv or phone service through them. I was shown some good bait and which I took, because I was told I would be getting this.  Once signed in and delt I was given another serive with the same name but a lower service and which I cannot get back to my old service. This is unfair and completely dishonest with there customers.
Entity: Kokomo, Indiana
82, Report #616945
Jun 24 2010
05:14 AM
Comcast Internet Ordering - Bait and Switch, Internet
Today I decided to order a different cable package from Comcast. An upgrade of channels. I currently have Basic Video ($17.00/mo), Digital Classic ($16.95/mo) Internet service ($44.95/mo) So I went to I went to their online shop. They require that you enter your street address and ZIP code before you can see any pricing or products. So I entered my street address and ZIP code. It says to get you the most accurate product availability and pricing, Comcast needs me to enter my street address and ZIP code. So one of the products that came up was a Special Offer Digital Preferred - Special OfferONLINE EXCLUSIVE: Sign-up for Digital Preferred today! Includes:Over 100 digital cable channels. Thousands of On Demand movies and shows. 45 commercial-free music channels, from Top 40 to classical to hip-hop. Local programming and all the popular cable channels. Easy parental controls that help keep your family safe. On-screen program guide.The pricing is: $39.99 per month for the first 6 months$59.99 per month for months 7-12$79.90 per month after promotional period(s)A little steep but I was willing to get it because it offers all of these channels that the wife and kids would be watching.I was then informed from a Comcast Service rep from their online chat service:NizleyJill > I have already checked my resources here and I can see that the $39.99 Digital Preferred  is no longer available in your area Gerald.Gerald_ > ok then cancel the order I guess, unless there is a cheaper one.NizleyJill > What we have here is the Digital Preferred that is only $44.99 for six  months.NizleyJill > Would you like to have this instead?Gerald_ > nope forget itNizleyJill > My apologies for this Gerald.So what you see here, is they have none of the discounted special offers available anywhere in the USA. I know because I tried it with several addresses in Comcast areas and they were listed. When I get the chat rep they tell me the same thing. Not available in your area but the Digital Preferred is always available. So they have my address and ZIP code prior to presenting me with these offers. But for some reason they are not available after I place the order for them. Is this bait and switch? I think it is. I think a smart lawyer will look into this and verify what I did and put the pieces together to either get some state attorney generals involved to get a settlement from Comcast or just do a class action. Anyone who ordered the cheaper service and was conned into upgrading to the more expensive service can be party to the claim and if you find enough of them. This could be some big money. I'm not sure if I could be a claimant because I refused to upgrade to the more expensive service. I don't like companies that try to swindle their customers. This is not good business. It might make you a few bucks in the short term but long term I have a bad impression of Comcast. I can only assume that Brian L. Roberts who is the Chairman and CEO of Comcast is behind this or at the very least he is aware of it. He should be ashamed of himself. It says a lot about the people who work at a company, if that company is crooked. I have no respect for anyone who works for Comcast unless you do the right thing and expose the management there for the slimy crooked business practices that are all too common at Comcast.Regards,
Entity: , Internet
83, Report #769855
Aug 27 2011
07:27 AM
Comcast Promise of a Referal Canton, Michigan
Comcast contractor promises a refferal bonus of $25 but Comcast does not pay up
Entity: Canton, Michigan
84, Report #840937
Feb 17 2012
01:18 PM
Comcast OVERPRICED! Internet, Internet
In Portland OR area its $66 for an entry level package eligible for HD, a $10 HD access charge, plus taxes = an 80 dollar plus bill every month and thats for only 1 TV! I encourage all of you to cut the cable/dish cord as I have. One easy, cost effective way (esp. if you live in a metropolitan area) is to buy a Mohu Leaf antenna (read the great reviews) and a Roku or Tivo Box(or any other streaming box if you dont have apps on your TV). Both Roku (no monthly fee) and Tivo give you access to a very large amount of streaming content, i.e. Amazon, Blockbuster, Hulu Plus, Netflix etc. The Tivo box enables you to record all the FREE content you get OTA with an antenna. There is a $20 a month fee for a Tivo box (a good interface with lots of features), but its far, far cheaper than cable/dish. The best way to stop the Comcast monopoly is to stop using them.  With all the technology available, there are several easy, viable, money saving alternatives.
Entity: Internet, Internet
85, Report #648490
Oct 07 2010
10:33 AM
COMCAST Blind eye on charging extra ! Internet
Was promised to be charge 19.99 plus tx and modem rental for Internet sevice and now they are charging 41.61 after 1st month of service. after several atempts to resolve situation with customer support now they say can not do anything because system will not allow them to do so. Please advice on what to do, other than cancel service since it will be my last resort.
Entity: , Internet
86, Report #695500
Feb 15 2011
07:10 AM
Comcast good service bad service Archbald, Pennsylvania
Comcast has good service here when it comes to internet and phone. But cable is a different story and only one part.  The VOD (video on demand) isn't the best service i have seen.  It always seems to have problems with error messages.  I have called about 10 times to complain and was so fed up I stop paying the bill.  Shame on me cause I see how it affects everyone else in the house that doesn't use the VOD.  Service was shut off and wanted to pay what was owed.  Well i opted for the part that was pass due.  So I went through the automated system and after the card was declined 3 times I was upset. So after checking balances and the numbers on the card I called back and had to go through a live person.  I was told if its not the full balance they reject the card. So now I had to pay $6 service fee instead of the $2 fee. Well after $6 and the overdue balance service is back as well as the same problem. The cable box ( HD DVR ) has been replaced 3 times since service started in 10/2010.  They seem to tell me that there are constant updates for the box and after all is failed they tell me that I have to leave the box alone for 45 to 60 mins. while they send a hot flash. Hot flash is exactly what i get when the old lady can't watch the latest show on VOD. Recently it has been more constant.  Checking the lastest HBO movies and freezes between pages. Message recieved is Error Occurred We're sorry, there is currently a problem with this application. My first question is who is sorry? Second the word currently. I guess its terrible when I called and they said I don't know of a problem and have never heard of that being displayed.  The next line was we'll send it to our engineering dept and they should have a answer within 24 hrs and at most 72. My next question was If I dont hear anything do I assume that it is fixed and what happens if it continues. Response was If it continues after 3 days feel free to call us back.  My opinion is nothing is free and comes at a cost everytime that I have to call.  The complaint is really easy.  For the people that want to have it all and pay the upward of 150 just for cable. Either offer a service that works or don't offer VOD on the hopes that you might get to work at that time. The ripoff part is that we pay the bill of 150 as well for instance a 1000 others in the area. $150,000 make something work! Imagine what they make a month across the country. 
Entity: Archbald, Pennsylvania
87, Report #699738
Feb 25 2011
07:20 AM
Comcast Equipment Scam Atlanta, Nationwide
When I signed up with Comcast a few years ago I purchased my modem for a special deal of $99. Recently I looked at my bill, and discovered that they'd been billing me $5 month equipment rental fee for the modem I already owned. That's $120 over the course of 2 years. Since I no longer had documentation or a receipt for the modem, they claim that it is theirs and that they can do nothing about it. I canceled my account with them and am now getting bills for $30 until I return the modem that I OWN.
Entity: Atlanta, Nationwide
88, Report #676107
Dec 28 2010
04:54 PM
Comcast Deceptive Billing Practices Southereastern , Pennsylvania
Comcast needs to be investigated for there deceptive billing practices. I just got my new bill and there in the envelope with the bill is a three page insert, all printed in a size 1 font. It shows new station listings and services with new pricing and an exceptions list for those services. All of which requires a magnifying glass to read and an advanced degree in research to figure out which special exception goes hand in hand with their new services (there are 25 special exceptions!) Then they don't even give you any notice of the changes. The changes apparently take effect as of the month of my current bill? I have no doubt that the next bill will pose some mysterious new fee or charge on my bill which may very well be on this notice, but for the life of me I can't figure out what the heck this all means much less read it with the magnifying glass. "The notice came in the last billing cycle", will no doubt be the stock answer when I call to ask about a new fee I'm being whacked with next month.It's not a notice if you can't read it! It's just a blob of ink on paper, think about that? If the credit card companies had to stop sending notices so small no one could read or understand them, then any service provider a consumer pays for on a contract for service basis should also be held up to the same standards.If I have to pay for a service I demand service! I shouldn't need to get my eyes checked just to be able to read a notice from someone who determines what I pay for their service. I should be able to read it clearly enough to determine if I even still want to pay for it, based on the new terms. I hate feeling like I'm being held hostage by some corporate giant who feels he's doing me a favor because he exists. I absoultely think Comcast does this deliberately to confuse and frustrate it's users.
Entity: Southereastern, Pennsylvania
89, Report #683465
Jan 17 2011
07:28 AM
Comcast Horrible Customer Service Philadelphia, Pennsylvania
I was a loyal customer and employee (through a company Comcast outsourced customer service calls for W.Palm Beach Area) and I have to warn people that Comcast Knoxville has the WORST customer service I have ever dealt with. When calling to make a payment I was told (after the payment was processed) that I was charged an extra $7 to process it over the phone. I informed the woman I was speaking with that I had went to the payment center in Oak Ridge (where I lived) but the line was to the door with only 2 people working the counter. Sure there were other employees there, they were standing around chit-chatting with the employees who were working the counter. After waiting 30 minutes without the line moving at all, I (and several other customers) left out of frustration. I remember being told by the installer that I can make payments through the 1800COMCAST phone number. The woman then informed me that "that is not her fault" and that I should have waited in line. I calmly explained that I had to work that day and did not have time to stand in line waiting while comcast employees stood around chit-chatting. She then informed me that I could have mailed my payment. This is the point where my frustration was beginning to show in the tone of my voice as I pointed out to her that she SHOULD HAVE told me about the "fee" to process the payment. She stated that there was nothing she could do about it. I then asked to speak to the manager, at which she replied "I am the manager, and there is nothing I can do about the fee, it is company policy." I asked if it was company policy to inform customers of the fee up front, to which she replied "If we think of it, we can tell you." I could see this call was going nowhere so I told her fine, and said goodbye which she replied "Now you have a wonderful day sir." As if I needed the sarcastic remark at the end of the call. When I received my bill for the next month (a few days later) it showed that I had paid the $7 fee as well as my bill.When I received my credit card statement it showed I was charged 2 times for the fee and 2 times for the bill. This infuriated me. I called again and explained my situtation to which the agent was smug and rude and stated that I should not get that tone with her, she did not cause the problem. I apologized for my tone (realizing it wasnt her fault) and asked if she could fix the error. She told me the same line of "there is nothing I can do about it", so I asked who I have to talk to to get this fixed. She told me to go to my local payment center. That was it. I informed her that I wanted to discontinue my service with comcast (knowing through my job that the money would be refunded after my equipment was turned in). She told me it was "good" that I discontinued service. I was shocked. Through the training I received at my job, we were told to always remain polite regardless of how rude the customer was, and when confronted with a loyal customer wanting to leave to always try to retain the customer with some perk (either free channels, discounts or upgrade in service). This woman did not care. She was glad I was leaving comcast. I see why she would make a statement like that if her manager was training her employees to be as rude as her. What really burned me up about the whole situation was that I worked the hardest area comcast has, as far as rude customers, and was ALWAYS polite and courteous and empathetic regardless of how the customer was talking to me and I was making FAR less an hour to do it (I was desperate for a job). The knoxville comcast customer service employees(that covered the entire east tennessee area)made $10 more an hour with benefits and treated their customers like crap. They are obviously OVER paid for the amount of actual work they do (as I witnessed at the Oak Ridge payment center). I have since switched to Direct TV who, as far as I am concerned, has the best customer service I have ever talked to over the phone. They are the complete opposite of what I had to deal with at Comcast. I also quit my job in customer service through the outsourcer (I felt that the outsourcer was getting alot of money from comcast but gave us very little). So if you ever have to go to the Oak Ridge Comcast Payment Center, plan on being there awhile, they are in no hurry, and DO NOT make a payment over the phone unless you want to be double billed and talked down to like you are the problem.
Entity: Philadelphia, Pennsylvania
90, Report #728537
May 12 2011
01:43 PM
Comcast TV service Miami, Florida
Comcast is ripping me off by refusing to provide me the required 3 TV setup during the digital transition as stated on their website. They are using illegal and dishonest tactics to force me to rent box from from them at $8.5 per box when their own website clearly states. 1. More Channels, Higher Quality, No Additional Cost on up to 3 TVs*2. - Limited Basic customers without a digital set top box are eligible for up to 3 digital adapters at no additional cost.3. Customers receiving service above Limited Basic without adigital set top box are eligible for 1 digital set top box and up to 2 digital adapters at no additional cost.source: have digital economy cable which is above limited basic service. It includes limited basic plus extra channels. The comcast employees have tried every trick in the book to prevent me from getting 3 TV setup which is what is suppose to be included. I have a feeling what comcast provides for the benefit of any regularity  body and what their customers actually get are 2 entirely different things. Some comcast employees have admitted to me that I am indeed suppose to get 3 TV setup for no additional cost however say that the local office is the place that need to do it. The local office refuses to do this and is shocked when I show them the their own website. Most of them don't are at a loss for words then just say Restrictions apply, means you can't get it I am wondering if anyone else is experience this issue with comcast or is it isolated to my local comcast office. I am thinking about also filing a complaint with the FCC and my local franchise authority.
Entity: Miami, Florida
91, Report #712033
Mar 30 2011
02:41 PM
Comcast outsources marketing to agencies they do not have the names nor contact #s of.A comcast rep called me at my home and offered me Internet and home phone for $39.98/mo, no installation, no other charges.  I repeatedly asked this question, will there be any charges.  The rep recorded the call, supposedly, to verify I was agreeing to leave my then provider.  I made sure to ask the question about the fee while being recorded.When I got my first bill, there was a $7/monthly recurring fee for modem rental.  Despite my requests to locate the tape of the recorded conversation, Comcast could not produce it and said I would have to pay the $7/mo.  This was such a scam!!!
Entity: , Internet
92, Report #570281
Feb 16 2010
04:55 PM
ComCast Refuses to refund balance Wilmington, Massachusetts
Last year I finally closed my cable service with Comcast due to poor quality and switched to verizon.  I was assured that they would refund the balance due at that time.  After many months, they are still refusing to do so, nor pay for my expenses in trying to get the problem resolved.
Entity: Wilmington, Massachusetts
93, Report #856265
Mar 19 2012
02:52 PM
Comcast Very bad service Internet, Internet
We have been having problems with our comcast service for quite some time now, there is sound and picture disruptions during most of our programs, and we are being charged for 2 cable boxes even though we only have one, they refused to send us another box, or take the additional charge off. Upon contacting Comcast we were told that it was better than having satellite and that we had to make acceptations. We pay to much to make acceptations. I asked if someone would come out and check the service and I was told that they would not do that because it was not necessary. So after two more days of bad sound and image, we called to cancel our service and were told that they would not cancel our service because we had not tried to trouble shoot the issue. I've been trying to troubleshoot the issue for weeks! So I called back the next day and spoke to someone else, who tried to shift the blame onto me. I'm not sure what else I possibly do, but I finally was able to cancel my service. I would have tried to stay with them if they had just worked with me, but the customer service was a joke, and they were completely unwillingly to look into the problem, I wasn't going to keep paying them for crappy service.
Entity: Internet, Internet
94, Report #901051
Jun 21 2012
05:04 PM
Comcast Tech Support Third Party Fees Internet
Comcast appears to be deliberately disrupting the Netgear router service in an attempt to steer customers into hiring tech support at an additional fee.  This has happened to me at least five times in the last six months.  Each time, a change was made to my account - such as an upgrade or downgrade to existing service or a billing dispute (removing charges) and within 12-24 hours, my Netgear brower that was provided by Comcast is suddenly is unable to connect to the Internet.  After spending literally hours on the phone, being transferred to numerous departments - two of which tried to charge a fee for their services, and having to call back no less than three times due to dropped calls, etc., my Internet magically reconnects when the customer service reps finally get the message that I am NOT paying an additional fee and I am NOT having a tech come to my house to screw around when each and every time, the problem has been fixed after I threaten to cancel all of my services and go to another provider.  I honestly think that this is a deliberate attempt to squeeze more money from their customers.  A Comcast representative actually admitted that this is a common problem and that it appears to happen whenever a change is made to an account.  In my most recent incidence, I finally got the customer service rep to confirm that the router ID that was being loaded was invalid and, after being pushed to my absolute limit, the representative finally provided a valid router IP address, reset my modem (which was never the problem to begin with) and gave me a stronger signal.  At the end of the day, my Internet connection was restored without the need for a visit from a technician or help from a third-party fee based service.  What a bunch of BS. I am now looking to switch providers, enough is enough.  No wonder Comcast's CEO makes mega-millions per year. 
Entity: , Internet
95, Report #954485
Oct 13 2012
08:50 AM
Comcast Xfinity Faulty Equipment, No Accountability Internet
I had my service installed in 2011 because Comcast was the only service available in my area. I was issued a used HD DVR, used Modem but new HD receiver and new digital receiver. The HD DVR had constant problems, requiring me to call customer service to have signals sent to the box to re-set it. The menus would be unavailable, the DVR portion would not work and I would get error messages. Each time they would not credit me for the time the box was down. This became more and more frequent throughout 2012. In July, after being fed up of waiting and waiting on the phone each time (45+) I started using online chat because it was happening more frequently as in every other week then weekly then the box would freeze daily and get a green screen, requiring a full restart and still no DVR or menu capabilities. Each time I kept trying the chat they would say it takes several hours for the signal to register so the chat would end and a few hours later - no dice. One time, more recently, the internet (Comcast too ironically) froze in the middle of the chat and I could not continue (which Comcast now claims they offered a tech and I said no which is completely false). Finally last weekend I tried chat again to wait over an hour and no analyst took the chat. That would be July - October. I then called and waited about 20 min for an agent to pick up. She agreed to send a new box but required me to pay $9.95 for the shipping. I said that was fine as long as they credited me for each month the box was down - so whatever the breakout was for the use of the DVR box I could not use. She put me on hold and said I never complained and they could not do anything. I told her it was not true and started to tell her about the chats and she said the online chats are not connected to peoples accounts so there is no record. I don't believe this honestly because they ask for your information and check your account when you do an online chat.  After going back and forth, she offered me $20 and I said no way. I said I wanted a pro-rated amount for the premium or extra cost of the DVR box from July - Sept and that was not highly unreasonable considering I pay my bill on time and I'm not asking for something irrational like 3 months of free service. So she said she was going to talk to a supervisor and put me on hold. She came back and said the Supervisor would review the case because they did not believe me about the chats and that I did not call in and I would have to call back in 3-5 days to see if any credit would be offered at all. I said thanks but no thanks as this was unacceptable customer service. The DVR in question has been an issue since installation and that was more than clear on the account, so I asked her why Comcast could not be held accountable for the faulty equipment. This is when she said that the tech was offered in the chat which had frozen when the internet went down in my area. I responded to her, telling her the internet froze on that conversation, nothing was ever offered while I was on the chat and it was quite interesting that she had information on THAT chat but none of the other chats that supposedly were NOT tied to my account. Then the agent would not answer any questions or let me talk to a supervisor. The next day, I signed up for DirectTV and AT&T Uverse. I had DirectTV installed but AT&T will be a few weeks out so today (10/13) I had to cancel just the Comcast TV. I asked if they could match AT&T's internet and phone deal and they would not. The difference was about $60 per month. They didn't even care while I was leaving Comcast. In short, Comcast's customer service is no better than it was 5 years ago. Neither is their service. It goes down for maintenance in my neighborhood at least monthly and we never get credits. The equipment is used and has issues constantly but Comcast will never credit you for the loss of use. All I am looking for is credit for the loss of use for July - September 2012 of my HD DVR considering the exorbitant prices Comcast already charges. The fact that they can not be held responsible for their faulty equipment which they make me pay a lease fee for that does not allow me to access their services which I also pay a monthly fee for should be a violation of some regulation. Comcast (Xfinity) Not sure where they are based - either Philadelphia or LA.
Entity: , Internet
96, Report #872898
Apr 24 2012
06:39 AM
Comcast is Harassing me. Billing gone wild. Internet
                 My wife had comcast in the beginning of 2011. We had it turned off due to not being able to afford it. The account was closed in full. We had always paid through our bank so that way we had documentation that we had paid. Last Aug 2011 my kids were going back to school and needed internet for school projects. I used the same bank account and set it up to pay them through that with a different comcast account number. Shortly there after the problems started. I made two payments through the bank account and they shortly there after shut off my internet.                  I contacted them as to why and they said that I did not pay. After talking to them over the phone I told them my bank statement to show them I had paid. They said the error was on there part and turned my account back on. Shortly afterwards they sent my wife two checks for the amount of my first two bills and added late charges and reconnect fees on my account from the August and Sept bill. I went to there offices and told them about the checks and gave them back to them and had them take off the late fees. They got the account straightened out as far as getting the money into the proper account from my bank.                    From basically Oct on out they constantly added late charges and reconnect fees as I tried to work with them on each bill and explain to them the problem dating back to the beginning of my service. Thought I had finally gotten everything straightened out until last week they sent my wife a bill for the two checks they issued her last year that I took back to them and they cut off my service saying they had not received payment in March when clearly my bank shows I paid them. They have stated throughout this that they would reverse the late fees and reconnect fees and credit my account for all the time I have spent with them on the phone over this and in person at there location.
Entity: , Internet
97, Report #912771
Jul 16 2012
11:34 AM
comcast cable hartwell, Georgia
lieis    tell you one thing when another avertised  making you rent a moden while hart net furnishes moden. canceled order and was still billed 10 dollars. asked for all imformation ssn adress etc. so had to freeze account and change account number to protect our money.  told them to cancel request for service, was told a fax number to call instead of a real numbeer to cancel the ten dollar charge. i predict comcast to go bankrupt. this was over the internet.
Entity: hartwell, Georgia
98, Report #180064
Mar 08 2006
03:06 PM
Comcast unprofessional Oak Park Illinois
I have ordered Comcast services back in December of 2005. They were supposed to come out and install 2 high definition boxes and Internet service. They have promised me on several occasions that they are going to come out on specific date with a certain time interval, a total of 5 times. After the time interval had elapsed, I would call and ask where the technician is, they would say he either came out or it was the wrong date. It was a very frustrating situation. I would take the time off from work to wait for someone who does not show up. I was very patient and gave them many chances. On February 25, a technician came out. He installed the high definition boxes, but claimed that he did not have the modem for the internet. He also claimed that he installed the lines for the internet service. I called Comcast while he was still at my home to ask what is going on. The lady on the phone demanded that he would come out and install the internet service by the end of the day. He said he would do that. I waited all day for him to come back. He never came out. I called Comcast and informed them. They stated that they would have some one out by Thursday. I waited on Thursday, March 2nd, again no show. I called Comcast again; they claimed someone did come out. If that is the case, I asked, why he did not ring the bell, I was home. They claimed someone came out on the following day in the morning. I told them I didn't request for someone to come out for that time. I was at work. Finally, on Monday March 6, 2006. I went out and bought my own modem. I called them again and told them that I installed the modem but I am not getting any connectivity. They said they can't see my signal either. It turned out that the technician who came out on the 25th did not complete the job and did not install the wire. The line was dangling from my fence. Yet, he put in his paper work that he completed everything. So they promised that a technician would come out on Tuesday, March, 7th, and for me to wait between the times of 4-6 in the evening. Again, no show and I called them. They claimed that the technician is supposed to come out on Wednesday. I explained that I was promised that date and I had to cancel several appointments and leave work early. I had asked how many times I would be inconvenienced. I spoke to several supervisors and I did not get anywhere with them. This process has been exhausting with no resolution. I feel because COMCAST have a monopoly in this area, they can play around with costumers and waste our time. Lina Burbank, IllinoisU.S.A.
Entity: Oak Park, Illinois
99, Report #178943
Mar 02 2006
11:33 AM
Comcast ripoff, fraudulent billing Philidelphia Pennsylvania
This has been an ongoing problem for about a month and I'm at the end of my rope with Comcast. this all started with a billing being paid late. after I paid the bill on the phone with a service rep and asked to have my digital cable reconnected I was told that they would have to send a tech out to my complex and such so i said fine then i received a call back from some little condesending man saying that they would not reconnect my service because of a 890.04 bill. I almost lost it. It turns out that an account was opened in my name in August of 1996. When I told them that was impossible because I was not living in Florida in 1996, the basically told me too bad deal with it and pay the bill. I called several time and finally got someone to listen who said that they saw the problem and that they would adjust the account and finally cable was restored. then a week later the cable was cut again. And then again we called and was told that it was a mistake and they would fix it. so it was fixed again and then three days later the same issue came up. I provided proof to comcast showing that i was living in mississippi at the the the time this other account was opened in my name and they just don't care. I got so fed up that I just paid 525.00 to directTV to have their services. My husband is not dealing with it. I have read some other horror stories and the CEO of comcast should be shot. Korall Miramar, FloridaU.S.A.
Entity: Philidelphia, Pennsylvania
100, Report #194816
Jun 05 2006
08:31 AM
Comcast ripoff, cheaters, Ann Arbor Michigan
When I signed up I was promised a $50 Visa gift card for ditching the dish I never received it. I called numerous times over the next 18 months and have still not gotten anything. They said that the card was sent on different days but I never saw one. They also said they would give me a deal on the services when my 18 month deal was over and they jacked up the prices on my, my friend who got the deal from the same person as me one day later, has not had the increase in price. But her mother who got it a weak later again from the same guy got jacked up before the 18 month promotion ended. Nicole Clinton, MichiganU.S.A.
Entity: Ann Arbor, Michigan

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