DELL Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported

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1, Report #126763
Jan 10 2005
06:58 PM
Dell ripoff Texas
I want to make a complaint about Dell Computers. I believe they are the ultimate rip-off. They advertise great customer service, however, I have never been on hold for technical support less than half an hour. In addition, I cannot understand the technicians due to the time delay. This is because they are on the other side of the planet. I believe that this is a complete misrepresentation of the service they advertise. I will never buy a dell again. Linda Mackinaw City, MichiganU.S.A.
Entity: Texas
2, Report #974166
Nov 26 2012
10:54 PM
Dell fraud internet
Dell pulls a switch and bait... replacing and ultrabook with a crappy low end laptop after calling me and confirming that my purchase was fine... Dear Valued Dell Customer,   Thank you for your Inspiron 14z purchase on Black Friday (####).  Unfortunately, due to overwhelming response on that particular deal, the laptop was oversold and we do not have the supply needed to fulfill all of the orders. We have an alternative, equally exciting deal to make up for this inconvenience we are replacing your order with the new, upgraded$399 Inspiron15 at no additional cost to you.   The new Inspiron 15 has a larger 15.6 screen and Windows 8, the latest operating system from Microsoft both upgrades from the Inspiron 14z. Please see below for product details on the Inspiron 15.   We value you as a Dell customer and regret this inconvenience.  We hope this opportunity to own the new Inspiron 15 at the same price as the Inspiron 14z will be an acceptable solution. NOTE in lieu of your current order, your new order is in the process of being placed. We will email you no later than end of day Wednesday, Nov. 28 with your new order number and estimated delivery date - which we currently estimate to be received before the holidays. If you have any questions or wish to cancel this new order for the Inspiron 15, please contact us immediately at 1-800-247-2076, ext.  4 (open from 8am to 9pm CST).  We appreciate your patience and understanding and wish you very happy holidays. Sincerely, Your Dell Team Inspiron 15 The Inspiron 15 features a 15.6 widescreen HD display, built-in Wi-Fi and Bluetooth and new Windows 8 Operating System. The Inspiron 15 features the same processor, memory and hard drive as the sold out Inspiron 14z (shipping dates may vary, although current anticipated arrival falls before December 25). Please note a few differences in the systems - the Inspiron 15 does have a larger screen and weighs almost 1 pound more than the Inspiron 14z due to its larger screen and has the upgraded Windows 8 vs. Windows 7 operating system.   Additional product features of the Dell Inspiron 15 include:         2nd Generation Intel Core i3-2350M (3M Cache, 2.3 GHz)         Windows 8, 64-bit, English         4GB Single Channel DDR3 1600MHz         Mobile Intel HM75 Express Chipset         Intel HD Graphics         15.6 HD (720p) Truelife LED Display         (2) 2.0W speakers w Waves MaxxAudio 3         Up to 500GB4 SATA hard drive (5400RPM)         8x Tray Load CD/DVD Burner (DVD+/-RW Drive)         6-cell (48WHr) Battery         65 Watt AC Adapter         1.0MP HD Integrated Webcam w/ built-in analog microphone         Dell Wireless card 802.11 b/g/n (2.4G), BT4.0+HS         VGA Port         HDMI         USB 2.0         Ethernet / RJ45         Microphone Jack         Headphone Jack         Kensington lock slot         3-in-1 Memory Card Reader   Dimensions & Weight         Height: 1.24 (31.52mm) front / 1.36 (34.53mm) back         Width: 14.8 (376.0mm)         Depth: 10.24 (260.0mm)         Starting weight of 5.2 lbs5 (2.4 kg)
Entity: , Internet
3, Report #1009636
Feb 06 2013
04:28 AM
Dell Gift Card, Internet
Dissapointed by false advertising. As part of my Dell laptop purchase I was supposed to receive a $50 gift card. Guess what, I never got the card even after contacting customer service and requesting the gift card be re-sent. I would have bought the laptop even without the gift card, but it's just not professional. Buyers, be aware !
Entity: , Internet
4, Report #118036
Nov 15 2004
06:27 PM
Dell Computer ripoff from Dell Nationwide
I have purchased an MP3 player from Dell for my son, he began to have trouble with the hard drive after a few weeks, I contacted Dell, they said they would send me a replacement and they sent me a refurbished product. When I called to question them about this, I was told by a gentleman that this is their policy on these items after 21 days. Debbie Boswell, PennsylvaniaU.S.A.
Entity: Nationwide
5, Report #856351
Mar 19 2012
05:51 PM
Dell Dell Computers Ripped Off Internet
I was just ripped off by Dell. Can anyone recommend a course of action for recourse? The Dell laptop we have is not keeping a charge anymore. We called Dell and they tell us we need a new battery for the laptop, we purchase the new battery at at price of $192.  We call them within the week after we received it and let them know the battery is still not charging the laptop, so they tell us we now need an adapter. Since their price was too high we bought an adapter elsewhere and tried that, we tried it for awhile but still does not work. When we called Dell back to tell them nothing is working and we want to return the $192 battery they sold us they said it is past the return policy period fo 21 days. I told them we called the week we got it to let Dell know it does not work. They said the phone call on record was about an adapter. So, Dell lied, or never logged in that the reason  we called in was about the battery not working. Bottom line now they will not exchange or return the battery that is absolutely useless to us now. This prodict never worked, and is a trash product just like the rest of Dell products. Question: what recourse do I have?
Entity: , Internet
6, Report #846234
Feb 28 2012
07:43 PM
Dell computer Dell False Advertising Internet
Dell sent an email with coupons.  The email clearly stated that the coupons expired 2/28/2012.  When I tried to use one of the coupons on 2/28/21012 I was told that the coupon had expired. I spoke with two sales rep and two customer service people.  I forwarded the email to the customer service person.  They all said sorry there is nothing we can do.  The coupon expired yesterday.   YOu can view an online copy of the email at the following url: received no concession from them.  No attempt to honor a coupon that was clearly labeled with an expiration date. 
Entity: , Internet
7, Report #263142
Jul 25 2007
02:15 PM
Dell Dell Hell ripoff Internet
So I ordered a new Dell XPS laptop around March with the intention of long hours of glorious WoW playing. The system was definately powerful enough to manage a game of that level. in theory. I got the computer,and much like a Deja Vu stripper, the body with tight and compact, but there was nothing going on upstairs. The machine was running Vista, and though it had nothing mechanical wrong, the video card, sound card, and processor were all incompatible with Vista. This resulted in frequent crashes, and made doing anything nearly impossible. The machine was also rediculously slow and came loaded down with more junk software than I want to fathom. So I called Dell and they told me to wait for patches. I did. For months. No patches came or appeared to be forthcoming so I again called Dell and after hours (literally) of fighting with Indian people, got authorized for a refund. I returned the computer. 2 weeks later my credit appeared on my Dell credit account. It would be nice if the story ended here, but since Dell is the only one who will give me credit, and I now am without a computer, I had to get another Dell. I ordered a new Dell Inspiron laptop after consulting with (somehow) American tech support who assured me that the Inspiron will not have the issues the XPS has. An added bonus is that it cost almost $800 less for a more powerful system due to their current promotions. This was 1 month ago. They charged my Dell account immediately and I received a confirmation email saying it was in production and would ship on August 1. WTF? So yeah, I'm paying interest for almost a month on a computer I don't have yet. I contacted Dell's customer service (Indian, online chat) today and got the usual expected scripted answers. I asked for compensation for all of my trouble, but they told me they were expediting it, and that was all they could do. Nothing was resolved. If that computer doesn't ship in a week and if it isn't the cats ass, I'm going to be homicidal. Caradina Southfield, MichiganU.S.A.
Entity: Internet
8, Report #302053
Jan 21 2008
11:36 AM
DELL 26 DELL HDTV Dallas, Texas Internet
Words of warning to those looking to purchase from Dell. Two years ago I purchased a Dell LCD HDTV. Having been a loyal Dell consumer for my past 2 PC's, I figured that the quality and service I had been accustomed to would be carried on to other product lines. The TV began with pixelation problems around 10 months after purchase, but by resetting the would be resolve the issue. Keep in mind, the TV has been marks, drop, anything of the sort. When this issue became permanent....I immediately called Dell for assistance, and was simple told it was out of warranty and they could not help. 2 years and $1000 later...I am stuck with a broken TV, and they won't even offer assistance to help me fix it! They said they use an outside source to the TV's. I called him and he even bad mouthed Dell saying they were bad quality and he wasn't even sure who manufactured the TV due to numerous sources used when Dell made them under their brand. Strangely enough...Dell has removed most of their brand name TV's from their website. Shame on them for not standing by their product. I will never buy another Dell product again. Iowaalum04 West Chicago, IllinoisU.S.A.
Entity: Internet
9, Report #1015960
Feb 17 2013
09:28 PM
Placed A Order friday 1/15/2013 the order was started 1/28/2013 supostly they said the turn around time is 7 days it has been a month and still haven bulid the server i order and paid for ($1,437.01) plus $50.00S&H i called and thet dont have a explanation and they dont let you speek to a manager or supervisor they jus say stupid sorry ther employees are lassy and verry unprofesional Its a shame that they cant build one simple computer it takes me 10minute for me to put one together and they need 2 months to put one together . medeocer customer Servi.
Entity: , Internet
10, Report #1270474
Nov 26 2015
05:41 PM
Dell Dell Black Friday Scam Miami
Dell is offering fake sales to entice people to come to their site.  I was on their site at 5:58 and clicked the link to purchase a product listed on their Black Friday add precisely when the clock hit 6PM (the time their sale started).  The item (xbox one bundle) was still listed at the old price so I refreshed the page and tried their link again, but the price was still listed at the old price. I contacted them and they say the sale ended. This is an obvious scam to get people to visit their site.
Entity: Internet
11, Report #1221740
Apr 10 2015
06:11 PM
Dell Dell Warranty Worthless Surprise Arizona Nationwide
After Dell told me they would get a technician out to replace the motherboard because they are defective , they told me they couldn't because they are back ordered. Then they wanted to send me a used computer , I would need to pay someone to figure out how to get the data off (More than a new computer ) and send it back within 10 days or I could pay more than I did to begin with. After they told me the computer I had was worthless. I also bought all the premium support and warranties which is worthless.
Entity: Nationwide
12, Report #520383
Nov 06 2009
04:59 AM
Dell - Dell Computers Avoid Dell refurbished computers at all costs! Round Rock, Texas
I had for 6 years a desk top HP computer that finally gave up the ghost, so had to buy a new computer.  As I am on disability, so not only reliability but price is a huge option for me. I decided to get a Dell 'scratch and dent' refurbished laptop from their website.  I found one, a Dell Inspiron, that seemed to fit my needs and was below $450 in price.  The sales gal I contacted said it was just scratched--brand new machine, could be up to a 3 scratch on the laptop, what do I care about cosmetics, so I paid for it and they sent it to me.  Arrived bright and gleaming, could find no real scratch on it of any size. From the very first, I had trouble with the laptop, I have to use dialup internet as I can't afford high speed, so, got myself a small external moden and hooked the laptop up, it would not hold the internet connection UNLESS I also had the laptop connected to the AC wall plug other words, would not connect or stay connected to the internet via battery power.  If I was connected by cord to the AC plug in, I can surf the internet for hours at a time! I contacted Dell as this is not acceptable, what is the point of a laptop if I am wired in everywhere?  There customer service is in India, and altho they are nice, they really do not understand what you are telling them, I talked to a dozen people, via phone and internet, each one telling me that I was to deal only with them, only to find out the next day or so, I was dumped off on some other 'customer service' rep! One of them went into my computer via the phone lines and wandered around testing things, said he could not figure out why the laptop had to use AC connections to keep the internet connection going.  Nothing we tried in a weeks time worked.  Then they got the bright idea that my AC cord sent to me with the laptop was the wrong one and they would send the correct one, never has arrived, and I can tell you that the one I got gets SUPER hot, ie burns my fingers hot when I am using it for a few hours while on the internet. The customer service reps then decided it was a 'software' problem and said they could no longer talk to me as I needed to pay another $80 if it was software involved which I refused to do.  If it was a software problem, something was installed wrong, the it is a DELL problem as they installed the software!  I wrote the AG of Texas with my complaint and they decided to look at the software, or change it out or something.  At that time, due to some health issues, I had to drop the issue for the time being. Now, a couple months later, one of the click buttons by the mouse pad doesn't work well anymore, seems to have sunk into the machine, the left click button, and, the screen goes dark on me, it will flicker and flicker and then sometimes go completely black.  Have no idea why as I have treated this machine like gold as I can't afford to replace it or upgrade it!  I think that is part of the 'scratch and dent'  problem showing up!  Remember, I got this computer in May 2009!  Was supposedly completely looked over and anything wrong fixed/replaced.  It is a piece of junk, has good 'stats' ie 4 megs ram, dual core processor, 9 cell battery etc, but is a lousey LEMON machine.  Will have to write the Texas AG again.  I can't believe a lower end model like my former HP could last 6 years (and it was a cheapie) and I could get an upgraded Inspiron and it is probably not going to last one full year! I have told a couple friends of my problems who were looking to replace their computers, they did not buy Dell!  I won't buy Dell anymore either, who wants to deal with their customer service people and bad products? Buyer beware!  
Entity: Round Rock, Texas
13, Report #588627
Apr 01 2010
08:43 PM
Dell Inc., Dell Computers Dell won't stand by their defective product Round Rock, Texas
I purchased a Dell Inspiron 1525 laptop in 2007 from Best Buy and within the first year I had 3 hard drive crashes and one heat sink issue. I also had problems with the computer rebooting by itself as well. I contacted Dell in November 2008 to explain my frustration regarding the laptop. It's obvious it is defective but they chose to blame Best Buy for my problems since I went to Geek Squad to have it repaired. I was under the impression Best Buy was an official Dell outlet since they sell their products and repair them there. For the people who sell their product, that's a horrible way to throw them under the bus like that. They said they didn't know what they were doing when they repaired it and gave me bad hard drives. I refuse to believe Best Buy would do that especially 3 times. I spoke to someone at Dell who promised me that they would examine my laptop completely and fix ALL problems I was having. I even wrote them a list of problems so they'd know. One problem was the computer shutting off due to overheating, another was that the screws kept falling out, another was that the cursor kept skipping lines when I typed and lastly that when I closed the lid, instead of going into hibernation like it's set at, it rebooted. They promised they'd fix it and make it as good as new. It was ready a few days later which to me was very fast considering what they had promised me and said it'd take about 10-12 business days for it to be done. When I received it, there was a small crack on the right corner that was not there when I sent it out and NOTHING was fixed except the heat sink. There were screws missing as well. If that's the product they stand behind as good as new then that's terrible. They told me if I called again I'd be charged $45 since my warranty expired. I am unemployed and do not have extra money so I didn't know what to do. If I contacted them, they'd charge me so I've tried to make due but now the problems are too much to ignore. It's overheating again after only about 5 months and all the problems are still there. I will never deal with Dell again because they're product is below average and customer service as well. Don't promise a customer something and then not deliver it. I am very dissatisfied with the quality of work they did and the fact they refuse to stand behind their product. If it's having this much trouble within ONE year, imagine how bad it'd be in two or three. I had other laptops before and none had this much trouble. It is possible for a laptop to be defective but Dell refuses to admit it and satisfy the customer. I have read on Dell forums about other people who've had trouble too and it seems like Dell just doesn't care. All of us can't be wrong. Dell needs to stand behind their product and do all they can to satisfy the customer, not just say things to shut them up. After 3 hardrive failures and now 2 heat sink issues, it's safe to say this is a defective laptop. How many times can you repair a broken thing? I've asked for a replacement but they refuse to do it and demand I sent them my laptop. They promise to fix it this time. Yes, because they followed through the last time. Right. Their customer service is terrible and rude for that matter and they transfer you person to person. It's very frustrating to spend so much money on a product and when it doesn't work right, not have the manufacturer not stand behind their product. It's a shame that Dell continues to get away with this and treat their customers terribly with inferior products. I guess the lesson here is don't buy Dell.
Entity: Round Rock, Texas
14, Report #111922
Oct 07 2004
12:07 PM
DELL ripoff DELL EQUALS HELL Never buy Dell! Internet
U believe that any Dell computor purchased for home use is comprised of refurbished pieces and parts!! I ordered a Dell desk top computor in Sept. 2003; within the first month, the operating system was corrupted, the hard drive needed to be replaced and connecting to the internet was impossibe immediately after the installation technician left my home! To make an incredibly long story short, in the nine months I had that computor, I had three motherboards and processors replaced, two hard drives replaced, and finally the CD drive wouldn't recognize anything let alone acknowledge that it was install in a computor. Backing up anything was impossible. ALL of Dell's support techs for the home computor network is overseas and if you can understand them through their accents, it is quite a feat. The only way I finally got through to an American technician was to call the Government (!) support line and before he could transfer my call, I screamed like the devil was in me and begged him to hear me out. The end of all this was I was offered a brand new computor and a free printer which I refused and demanded my money back TO THE PENNY. It took three months, but I finally did get all my money back, but buyer beware: DELL EQUALS HELL Never buy Dell! Doris Akron, OhioU.S.A.
Entity: Internet
15, Report #492367
Sep 09 2009
03:29 PM
DELL Dell DELL Studio 15 Dead on Arrival Nightmare Internet
I placed an order online for a Dell Studio 15 notebook around June 28th. For my surprise I was never contacted via email saying any status or shipping info for my order, except two days after I placed the order that I received a Thank you for your order email.I tried to log into their website and everytime I used my account it failed. I reset the password a few times, and even with the new password, an error would show and I couldnt see any info about my order.Then magically one day on July 22nd the laptop comes on the mail via DHL, and it was shipped on July 18th. Thats about 20 days after my order.I upgraded the 1 year warranty on this laptop and added a few parts, nothing thatWhen I opened the box, the first odd thing I noticed was that the battery was attached to the laptop, which typical you find them on a separate box or plastic bag.When I turned it on, blank screen. The display wouldn't turn on, just the backlight and a dead blue pixel right on the middle on the screen. I tried doing Fn+F1 to see if it was a display output thing and nothing. The laptop lights would turn on, and no sound no nothing. It was dead.I called Dell and to my surprise, their support hours were 8am to 9pm or something according to what the recording said.Next day I called to complain about the DOA and after their basic troubleshooting the tech support person says it is damaged and since my warranty was repair only, that I needed to have it taken to one of their centers for repairs. At this point I'm like, you have to be kidding me, you send me a dead laptop, you replace it for a new one, and they insisted that my warranty was for repairs, which according to their info on the website, you have the 21 day policy for returns on damaged items for exchange or refund. At that point I said no way, either replace the laptop for a new one or refund me my money. They said that they could have a tech guy come to my house in about 45 business days to have it checked and when I said that was unacceptable, they offered me a replacement laptop in 45 business days...At that point I got pissed, who in their right mind would either accept a dead on arrival laptop and have it repaired, or wait another 45 days on top of the 20 days it took for the original order for a laptop? I mean, in that time I can just go to a local store and buy one with 1 year warranty (which was my original reason on buying a Dell because of their extended warranty which no other brand gives on where I live).I then got really pissed and asked for a supervisor or someone that could help me because of their ridiculous options and the tech guy refused because he was helping me. After 45 minutes fighting over the phone with this person, saying things like how outrageous is to send a laptop without even testing it, I mean, what do they do with it for 20 days? According to their website they go through some testing to ensure they are in perfect condition before shipping, so I guess they didn't do it with mine.I then asked for a refund and the person said, are you sure you want that? because refunds also take 45 business days to process WHAT???Well after I hung up, I tried calling again to see if I could talk to a reasonable person and after 2-3 attempts they all said the same. One of them even hung up the phone on me!!!I also called customer service to report how bad I was treated, specially since this was the 3rd laptop I've bought from them and that is the way they treat me? Wasted 3 hours of my life on that and all I got was that I was supposed to be called back with the information of the return, but it could take up to a week while they processed this and knew what to do with my case... I've bought from other brands, like HP and have called them for broken issues and on the same call they get all the information and send you a prepaid box next day for you to put the laptop in and ship it to them and 4-5 days later you get it back repaired. All in the same call.Well I called the next day because I was still waiting for that promised call to give me the information on how the return was going to proceed. Nothing on the system. I opened two reports on their website, and received an automatic email saying that I would get an answer in the next 48 hours, which I never received a reply.I waited a week and called again, they said my replacement was being processed. Now I got pissed again because I specifically asked for a refund and they had me set up for a replacement. After some fighting again they fixed it on the system and transferred me to get my address (as if they didn't had it already) and said that in 1-2 weeks the laptop was going to be picked up.I wait 15 days, haven't received a call from Dell, or someone that is going to pick it up. I call again, tell the story, and the person that is on the phone says to me Sir, you have to be patient, this usually takes some time, something like 1-2 weeks to which I reply Patient? Its my money you have holding, making interests on the bank? And because of you I now have to pay interests on my credit card because of you? And by the way, those two weeks were due yesterday so don't tell me to be patientThey apologize (again, as if they mean it) and resubmit the ticket for a pickup.Another week has passed. No one has contacted me for the pickup. I call again and they said that DHL has tried to contact me and haven't been able to do so, which I reply it is a lie since I don't even have a missed call on my cellphone or a voicemail saying they tried to contact me. Now this is the fun part, the guy says, Its true sir, we have had some delays with DHL and they are two weeks behind. OMG they lie to me and then admit it!Next day I receive an email from Dell for a survey! HA! It was fun to say how lame their service was.So the next week (5th week after I received the dead laptop) DHL calls me to schedule a pickup the next day. At this point I expect the worst from Dell so I take the laptop out of the box it has been sitting for the last 5 weeks, I take like 50 pictures of the laptop from all angles (specially the screen) because I'm thinking these guys could even said I broke or damaged the laptop and they wouldn't replace it.Next day DHL picks it up, gives me a tracking number. I checked it while it was being tracked. I see it being delivered. Now the waiting game...No email, no nothing, no confirmation that they received it. No calls, nothing. Funny thing they always ask for your email address when you call but don't use it because they don't send out information to the customer. Worst service ever.At least the end of the story was good, Two weeks after DHL picked it up, the refund was done to my credit card. But not even once they even send me an email or a call apologizing for what they did. They didn't even offered me a replacement laptop that was better or something equivalent and give me something free for all the trouble. In times like this where the economy is so bad and the competition is hard, these big computer companies should at least try to keep their customers happy.
Entity: Internet, Internet
16, Report #1013589
Feb 13 2013
12:28 PM
Dell Dell Computers Dell sells Canon but fails on product support Internet
I purchased a Canon EOS 60D Camera from Dell on 12/4/2012. With the purchase I added an extended warranty. The Dell rep assured me if anything went wrong Dell would take care of it for me. Two months later my camera had an issue so I called Dell. Took 2 days of calling to find out they will not assist me on the support for my product, that I would have to deal with Canon. They said the extended warranty will take effect after the initial 1 year manufacture warranty. Keep in mind all of Dell reps are from India or some other country and have very poor communication. I was shocked that Dell was walking away from the problem. I immediately asked to cancel my extended warranty saying that if they do not help me just 2 months after the purchase I don't trust them to help me a year or two from now. At first they refused to credit my account for the warranty. I insisted I would start a small claim (and I would) if they did not credit my account. After some yelling (on my part) they decided to credit my account. Two days of calling to find out they do not have anything to do with the warranty. I did call Canon and the representative, here in America, was extremely pleasant and helpful. They will handle my issue free of charge. It took less than 1 minute to get an English speaking operator and the entire event took less than 10 minutes. Why does a company like Dell take the profits when they have no intention of providing any support? Why buy extended warranties when they find ways around to avoid using them just when you need them the most? I hope Dell goes out of business. For me, I will never purchase anything from Dell again. I don't feel I should be supporting another country where the reps will do anything to avoid helping the consumer. For the record I must have been transfer 15 times. 
Entity: , Internet
17, Report #548809
Jan 03 2010
09:00 AM
Dell (Dell Inc., Dell Computers) Horrible Customer Service, Inconvenience customers for their errors and product malfunction Internet
I purchased a laptop from Dell, Inc. a few weeks ago.  I have had the worst customer service ever.  1 day after I ordered the computer, I needed to change the ship to address, as it was originally ordered to ship to my dad's house (so someone would be home), but my dad was put into hospise care so wasn't there.  Took me an hour on hold to be told by the csr that I couldn't change the address.  I told her I'd like to cancel the order then, because I didn't want to pay for a pc that I wouldn't receive, and she said that although it'd been less than 24 hours, I couldn't cancel the order either.  It took 10 minutes of arguing with her to get her to transfer me to a manager, who told me that there was no reason why I couldn't change the address. 5 days after I received the computer, I had an issue with the battery.  Whenever I was running on battery power alone, the screen turned a dark pink color.  I tried to charge the battery for 24 hours to see if that helped, and it did not.  I then contacted customer care via on-line chat.  I let her link up with the computer, and the rep determined that it was probably the battery, which was not providing the required power to properly run the lcd rgb display.  She said that she'd send me a new battery, and I would have it in 1-2 days.  She made no mention of me needing to do anything.  I received the battery.  It was alone in the box, with nothing more than 2 pieces of gray foam.  There was no paperwork or documentation in the box. A few days later, I found that I was charged for the battery.  This was supposed to be under warranty, but they charged me for it.  I called their customer service line at 9am today (Saturday), and held for 15 minutes before I got anyone.  I explained my problem, and was told a different customer service department would have to handle my issue.  It took 10 more minutes to get another person, who was with tech support.  He said that I shouldn't have been charged, but he couldn't reverse the charge and that a different department had to do it, but he'd transfer me right away.  I had requested to speak to the manager of the department he was transferring me to.  I held for about 40 minutes, and then the system hung up on me. I then called back.  It took about 15 minutes to get a person.  I was told, wrong customer service department, they'd transfer me.  I held for another 5 minutes and got another csr, who said, again, wrong customer service department, but she'd transfer me to the right one.  After another 10 minutes, another rep, another wrong customer service.  How many customer service departments do they have?  I was promised by this rep that she'd use an internal line to get me to the right person before the transfer.  Nope, she just transferred me to the general operator.  The operator hung up on me. I then called what I thought was the corporate number.  I asked the person who answered for any manager on duty.  I was finally transferred to a manager, but this was the manager of corporate sales (business accounts).  This was the first person I spoke with that did not have a very thick accent.  I had trouble understanding all of the other people I had spoken with.  This rep was probably American or Canadian, or was at least educated in the US or Canada.  The manager told me that I was charged because I didn't send back the old part.  I was never instructed to do so.  I was not told this by the tech support rep on the on-line chat session.  He said that there should have been instructions to do so in the box.  There were none.  Because the old battery wasn't working properly, I had already disposed of it.  I purchased an extended warranty (that covered accidental breakage as well as malfunction), but did not receive a warranty contract with my computer, so I didn't get anything to read that stated a return policy on bad parts.  The manager said that I would have to speak with the customer care and service department.  I told him that I'd been trying to get transferred to that department for the past 2 hours.  He said that the department I needed wasn't even open on Saturdays.  Why didn't anyone I had spoken to told me this?  He said he didn't know.  He said that the rep that I had the on-line session with should have told me that I needed to return the old part, but didn't (mistake 1), the IT guy should have sent me an e-mail with return instructions, but didn't (mistake 2), and that the shipping department should have included return product documents, but didn't (mistake 3).  3 departments made errors, which will cost me $150, if they do not fix it, but I'll have to wait for them to call me, or call during the day, Mon-Fri.  I have received a bad battery and horrible service, and no one at Dell really seems to care.  The manager said that you have to buy the upgraded warranty to get the better service.  Well I paid several hundred dollars extra to have the best warranty that I could purchase for my system, so why am I still receiving sub-standard care.  I feel as if I was ripped off for the battery and ripped off for my warranty, and ripped off for the time I wasted when they simply could have told me from the get go that the department I needed was closed until Monday. I don't know what this website can do to make things better, but at least my story is now told.  I recommend not going with Dell, unless you never plan on calling customer service or tech support, or have money to burn.  the $2,500 I paid is simply too much money to be treated lousy.
Entity: , Internet
18, Report #162586
Oct 29 2005
06:10 PM
Dell Computers, Dell Printers, Dell Online, Dell Sales ripoff Austin Texas
I bought a stand alone all-in-one Print\Scan\Fax unit from Dell. I have a Dell computer, figured I would have no problems. The computer problem and solution is a different long drawn out story. Yes, there was a terrible problem with the computer which was straightened out. The Dell All-in-One A960 is what this story is about. I bought the A960 and the three year warranty. After about six months, the printer would quit in the middle of a print job. I would have to restart the whole computer to get the print job to clear. The problem became worse with time. I might get six or seven pages to print before it quit. If there were backed up jobs waiting, they would be lost. Next thing I knew the fax began acting up. I would have everyhting ready to fax, the modem would dial out, then nothing. When contacting Dell Tech, I could not understand a word they were saying. I may be southern but I am not deaf. I asked them to speak slowly hoping that would help. No! After calling four or five different times, talking with different people, I finally got one that spoke English. The first thing they want to do is trouble shoot. Why trouble shoot the computer on an all-in-one that doesn't need a computer to operate? After I finally got mad enough to strangle someone, I decided that email would be the way to go. I emailed tech. They said they were going to send out a new unit. Within a few days, the USED unit arrived. Not only was it scratched up, but looked like it had seen it's better days. I called Customer Disservice. After arguing that I had paid over $340.00 for this thing, I have no intention of accepting something that looked older than the HP that I had used foe 8 years without any problems. I was told that I needed to try to work with Dell. Ok, I agreed that they could send me a different unit. This one was to look and perform as the one I had bought before the problems began. The unit came, I immediately had the same problem with it. Not only was the thing not refurbished as promised, but it had more problems than the original one that would not work most of the time. I emailed again. I was informed that they would send a different one. Tell me, I said, Why do you insist one sending me units that you do not carry any more? Why do you continue to send me units that someone else already had problems with? The answer: Look, if you want a different one, we will send it, you cannot upgrade, it is irrelevant that we no longer sale that unit, you are stuck with it. So, I have been using my little Canon that I have bought for a back-up,thank goodness. I have to go pay to fax my 18 pages to the FBI. I tell Dell this, do they care? **** no. They offered to let me send the unit back. I would get reimbursed for the unit after depreciation, lose the money for the 3 year warranty and be really unhappy. No, I guess that I'll quit paying for the unit that does not work and let them sue me for it! Janet Stone Mountain, GeorgiaU.S.A.
Entity: Austin, Texas
19, Report #532579
Dec 02 2009
06:34 PM
Dell Computer / Dell Financial Services annoying austin, Texas
Offered refund but will not provide boxes or pay shipping. They failed to deliver warranty services Can not get agent for service in Calif. How is that possible??
Entity: austin, Texas
20, Report #462395
Jun 17 2009
06:01 PM
Dell DataSafe Dell DataSafe ripoff, dell online backup fails; dell refuses to refund Round Rock Texas
I purchased a Dell laptop in 2008 : Included with this system was a trial offer for Dell DataSafe an online backup system. I activated the product as it was a Dell product and all seemed well. After a week or so, the product advised me I did not have enough storage space to back my system and offered me an option to upgrade. I went to the website , again, listed as Dell and upgraded to the premium spaced offered- 100gb. I paid via credit card online and received an email congratulating me on my purchase. There was NO receipt other than the email and the website showing my purchase (date and time and price of upgrade). Next I used the product. I scheduled and backed up what I thought was 48gb of data. After a day and a bit, I received a notice that the backup was SUCCESSUL and the website showed I had 144,xxx files protected and was using 48gb of space. There was NO indiction that anything was wrong. Now , a week or so ago, because ithe original backup took so long, I wanted to change the data backed up and called technical support to find out if my data would be overwritten or amended. This is where things go very wrong. After 3 hours, Kevin of tech support found out: A) even though the website said my backup was successful, it was not. B) only 17gb on data was available to me even though it said I was using 48gb. C) any changes to backup plan would overwrite my previous backup (I would lose anything not included in new backup plan (huh???) At this point I asked to downgrade to 30gb and get a refund of $20. (30gb=$39) as this would never work for me I could never get the 100gb I paid for. Tech support transferred me to customer service for my refund. As there was no order number customer service gave me a telephone number as this was an outside vendor (??!!??) : 1866-322-5954. This number was to DIRECTORY ASSISTANCE!!!. I called back and was given another number- this time to CANADIAN customer service -1800-847-4096. I called back again, was again given the directory assistance number. I then asked for a manager. Was transferred to Nathan #841118 who told me to speak with technical support!!! I explained that tech support could not help me and he pretty much I went back to tech support it is now 5 HOURS after my first call!. By now I was in tears! I finally reached a sympathetic representative who took responsibility for my case: Jeremiah. He gave me a case number: 641-650-929. Jeremiah verified that I had paid for the service on 4/6/2009 by logging into my account online and he saw the upgrade listed. I also emailed him the confirmation email I received from Dell DataSafe. He then got a tech manager John (1800-624-9896 x726-9677) who took responsibility for my case. John stayed on the phone with me as we went BACK to cust service to another terrible rep who even made him angry!!! ( he got the representative's badge number!) Eventually (an hour later), I asked John if he could resolve things in your (Dell's) end and call me back. Well, John called again a day or so later, but cust service had not done anything. He called again asking if I had heard anything but no go again. Then he called and connected me to cust service again. This call lasted over an hour that night. No resolution. I then asked for a refund instead of a downgrade as it seemed to be less trouble. John said he would have someone call me. No other someone ever called. John called me to say Dell has issued a coupon to me for the amount (?!???) instead of a refund to check my email. I did and NO COUPON! He would investigate. John called me twice this week but I was on call (I do have a job) and could not speak with him but then called back this evening to get the resolution. I spoke first with Sumit tech support told the entire story and he said he would transfer me back to cust service (?????). I asked him NOT to hang up but stay on the call (see previous outcomes of my dealing with cust service) but he transferred me and hung up. I then spoke with Veronica ( told the entire story again!) who told me I did not have an order number. I then asked for a manager. Was connected to Ritika: who said John was working on the coupon and that was all I could get as I did not ask for the refund within 30 days. I explained that the website said the backup was successful (!!!! ) therefore I did not know within 30 days that the service had failed!!!!!!! So how could I request a refund??? She said this is all I can get from Dell. As far as she is concerned, this is a good resolution. I do not want a coupon for another Dell product!!! when the one I have is giving me all this trouble. I then asked for a higher authority she said she is as high as I can contact. I explained that I believe DELL is a HUGE company who I trusted and bought a product from IN GOOD FAITH! Surely, someone there issue a refund for a product that does not work. I have done nothing wrong expect to trust the DELL name and believe someone in this company has the authority to help me. To this end I am now writing this letter (after 2 1/2 hours again tonight). I purchased this product because it had the DELL Name and did EVERYTHING I was supposed to do. I feel cheated. $59 will not break your company but is significant to me. Raices2 Reston, VirginiaU.S.A. Click here to read other Rip Off Reports on DELL
Entity: Round Rock, Texas
21, Report #547220
Dec 30 2009
12:02 PM
Dell - Dell Financial Services Dell's Ridiculous Payment Scam Internet
On the Wednesday before Thanksgiving, Nov 25, I made my monthly payment to Dell Financial services. It was due Nov 28. They did not inform me that the payment would be considered late.  I just happened to  notice, as I clicked submit, the date the payment would be processed  was  Nov 30, Monday. I immediately called the company and was connected to a non-English speaking person of Arab or Indian descent  who was a very poor communicator in any language. I explained to him that I had made my payment in more than sufficient time and he informed me that because of Thanksgiving and the day after, my payment would not be credited to my account in time. I asked him if he was aware the day after Thanksgiving is the biggest shopping day of the year, and not a holiday. I asked him if I would be able to purchase a computer from him on that day and he said of course to which I replied, then you should be able to process my lousy 100.00 payment. After much arguing, he agreed to waive the fee one time. I have never had a late payment and have always paid wellover the minimum due. This month, I made my payment on December 24. I checked my bank account tonight, Dec 29 and find the payment has not yet been taken out of my account. I then checked the Dell account and found I was charged a 39.00 late fee today. So, Dell, jackasses that they are, were able to post a late fee to my account in one day but could not post my payment to my bank account in 5 days. I am sure if I wanted to buy more merchandise from them today, they would have had no problem processing that either. 39.00 means nothing to Dell; but it does to me. I cannot wait to never have to deal with these people again. This is such a racket. I hate Dell.
Entity: , Internet
22, Report #613169
Jun 11 2010
03:18 PM
Dell Inc., Dell Computers Will not honor warranty, Internet
I called Dell on June 9, 2010, to order a replacement LCD screen for my Inspiron 1545.  It is still under warranty and they should have simply agreed to send the replacement. I had to request a supervisor and even then was completely blown off. Not only was I blown off, but any evidence of my call was also deleted.  When the part I had been told would ship did not arrive, I called back.  I was bounced around, hung up on-multiple times, and given no alternative other than to report them. My husband was a Dell tech just 2 years ago.  Dell's usual procedure for a screw up this big is to escalate the call to a Same day, 4 hour service call.  They should have offered to ship the part to me within 4 hours.  Instead, I was told I would have to wait to have yet another manager call me back and see what he decides.  This is ridiculous! I do not need a technician, just a part! Do NOT purchase a Dell anything! They will not honor their warranty.  All you will get is to be bounced around half the population of Mumbai.
Entity: , Internet
23, Report #198117
Jun 25 2006
04:29 PM
Dell - Dell Financial Services ripoff Austin Texas
I ordered a new Dell XPS 400 that I found on their website. I ordered it with added programs that they loaded and sent the disc. It arrived here and was set up. From the start we had problems with performance to the point where we could only use it in safe mode. The computer would not go to the desktop where we had access to whatever program we wanted to start. We never knew where we were. I would call the help line and ended up on the phone for hours, day after day. The help lines were to overseas locales I think because I had a lot of trouble understanding and had to ask for a repeat of the info. As far as the help goes, it was terrible. I'm sure they were reading from a prompt screen and passing the info to me. If something they said to do worked they would want to mark it off as case solved. The next day the problem was the same. Now they have taken the cpu back, without a replacement and have the nerve to expect me to pay for software they loaded on their lemon of a computer. Charles S El Cajon, CaliforniaU.S.A.
Entity: Austin, Texas
24, Report #89519
Apr 29 2004
12:33 PM
I can't agree more with all the other complaints. I paid my supposed 6 months same as cash account off in June 2002. I was informed AFTER I received my computer (and too late to return it) that I hadn't qualified for that plan, but they had extended me credit. Up until December I received monthly bills showing my balance at $320.00 (it started at $47 in July 2002 even though I had paid the account in full). Dell Computer could not repair the problems I had with the computer and as it was too late to return, I asked for service under the at-home service agreement that I had purchased. They told me I was not in an area that they could send a tech to, and that they would credit my account for the value of the at-home service agreement. They did credit me approx. $114.00, but Dell Financial can't find it, and now they have reported me under TWO accounts - one as 120+ days delinquent, and 1 as a chargeoff! It has been TWO YEARS. I recently got denied credit to refinance my home. This is the ONLY derogatory showing on my credit. I have fought it through the credit reporting agencies, but Dell Financial continues to report back that it is NOT an error (even though I have WRITTEN proof from Dell!) I do believe it's time to stop Dell. Can't we do a class-action? Diane South Lake Tahoe, CaliforniaU.S.A.
Entity: Austin, Texas
25, Report #346859
Jul 02 2008
02:16 PM
DELL CORPORATION Customer Service is Killing Dell Round Rock Texas
I've been a computer technician and trainer for over 20 years. I've consulted 100s of individuals and small businesses in the Dallas/Ft. Worth area for as long. A majority of my consulting centers around purchasing computers for both home and businesses. I used to build computers until the profit margins dropped so low that it was to my advantage to recommend reliable commercial computer brands instead of building them. Since then, I have been personally responsible for the sale of over 600 Dell desktops, notebooks, servers, and assorted accessories and parts for Dell machines. Plus, I have never requested to be a reseller for any brand, including Dell, or take a commission or kick-back for computer sales. Because my clients rely on my expertise and guidance for such purchases, it is imperative that I only recommend companies whose products are solid and reliable, but most of all, have a great customer service department. Up until recently, Dell was my pick for both. That was until now. Because of Dell's outsourcing antics, and refusal to have anyone from the corporate office be bothered with customers (you can't reach anyone in Round Rock, TX - you only get to talk to someone, or should I say be put on hold indefinitely, from India), I have started losing customers because I was the schmuck who recommended Dell to begin with. Dell products are still OK. But when my clients can go to a local retail store and purchase an HP or Sony or Acer or Compaq or (pick a brand), for about the same price as a Dell, and those products now tend to be built as well as Dells, but have much better customer service and the customer doesn't have to speak to someone in another country, the question arises, why buy a Dell? My latest mind-numbing, we can only think by our policy, because we here in India have no brains of our own, and time consuming episode, is one of several where I've had to step in for my customer and spend my literally hours trying to fix the problem. This one deals with a crashed hard drive for a Dimension 4600C the original drive was a Maxtor Apollo 40Gb PATA drive with special physical dimensions (width and length were standard to a 3.5 drive, but the height was only about half an inch tall, where most 3.5 drives are almost three-quarters of an inch tall). My client called Dell with her Service Tag number (which allows Dell to lookup all the parts on a machine), but was told that they no longer carried that drive, but she could get the next size up, which would be a 250Gb drive (some jump, huh). Since my client was frantic that she needed to get the computer back up and running as quickly as possible, she said yesto the new replacement drive. Then there was a squabble over the shipping, as Dell's website had a free shipping special going, yet obviously, the sales rep in India did not have access to this website or email promo which my client had access to. This took several more hours as my client was sent to several different people (all of whom obviously had no brains of their own), was finally given to a supervisor who reluctantly gave her the free shipping. From what I gather, there we four different screw-ups on that order, and was supposed to be delivered within 2 to 3 business days. The package took over a week, was delivered to a neighbor's house (you know the one where the neighbors were on vacation for 2 weeks). A neighbor to the ones on vacation was picking up the mail and deliveries and placing them inside the house, not knowing that the package was not even being shipped to that address. My client received her hard drive once the family returned from vacation, and contacted me. I was out of town for at least a week from when she notified me (not knowing that the package had been delivered originally to the wrong house and assuming she had just received it). Once I got with her and opened the package, I realized two things first, the drive was a Seagate Barracuda 250Gb, 7.2 k, 8Mb drive (nice drive), but it was a SATA drive and a Dell Dimension 4600C not only has no SATA controller, but can't even handle a SATA drive even if we chose to put a SATA controller on it. Secondly, the drive would not physically fit in the Dimension 4600C's cabinet since it was a standard size 3.5 drive. Then I looked at the price of the drive that Dell sold her this was around May of 2008 their price for the Seagate SATA-300, 250Gb, 7.2k, 8Mb drive was $130! Most retailers were selling the same identical drive for between $60 and $75 so where did they get the price of $130? Because the sales person needed the extra commission? Oh, and get this it was refurbished! For $130! Since Dell has a 21 day return policy (and of course, once a policy has been written, no one is to use common sense to over step the bounds of any all-knowing Dell policy. Which means, my client now has a really nice hard drive, for which she paid 200% over and above the normal retail price, it won't fit in her machine, and it won't work with her machine even if did fit, and Dell India won't try to keep her as a customer. would highly recommend that if you or anyone you know has been through similar issues like this, and have wasted hours of time (a) trying to understand the broken the English spoken by a Dell Customer Service rep, (b) have experienced the total disregard to common sense by a Dell Customer Service rep, (c) been told that according to our policy... we can't use our brains, (d) have spent hours of your own time trying to correct a problem brought on by either shotty parts, poor customer service, (e) experiment the famed Dell telephone run-a-round (dial 5 for this, then dial 7 for that, let me transfer you to someone who can act like they care, because I dont want to spend my time talking to you or trying to deal with your problem any longer- click dial tone (f) been told that there is nothing that can be done about this we're sorry, have a nice day, or any one of other 200 bullet points that could be added here, here's what we should all do: Send an invoice for you time to the accounts payable department of Dell, listing part numbers, Service tag numbers, any employee ID or call-back ref number, include the total hours you spent on your problem, including sitting on hold with someone from India, (if like me, and half the time India is having problems with their systems, and you have to call back, consider the time you have to wait before calling back more of your time spent). Make sure you give yourself a per-hour rate like $125/hour, total it up and mail it to Dell at their corporate offices in Round Rock, TX (see address above). If enough of us do this, they'll start to get the hint that this concept of outsourcing is not working for them. Another thing you can do is to buy one share of Dell stock you're now a stockholder and can request to be a speaker at the next stockholders meeting again, let them know that this outsourcing isn't working for them. Remind them, as did one of my clients, that not only are they proving to be anti-American by outsourcing instead of hiring US companies and US citizens (and not US companies which act as the middle-man and facilitate outsourcing for Dell to other countries that's just a political way for Dell to make it look like they don't hire anyone outside of the US a sneaky trick several US companies pull). And, just to sum up what is in store for Dell if they don't change their ways soon, take into consideration this story - one of my long time clients, after I convinced them to go with Dell instead of custom built clone machines for their business, received 20 workstations, 5 printers, and one server from Dell had a question about hooking up one of the printers called customer service got someone in India told them to connect them with sales department because they were about to send all machines back to Dell because they didn't want to have to deal with a customer server department in another country Dell lost a $35,000 sale because the client did not want to deal with having to speak to someone in India, or Pakistan, or Tijuana, or the Philippines. Hey Dell - - - - Wake Up! Terry Richardson, TexasU.S.A. Click here to read other Rip Off Reports on DELL
Entity: Round Rock, Texas

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